Texas Trust Credit Union Arlington

Texas Trust Credit Union Reviews

• l

  l33 k3ll
  1

  Drive threw takes forever. Don't bring your checks here or they won't put the money in your account for 2 days. All banks and credit unions are a bunch of shady corporation trying to keep your money in there pocket.

  Response from the owner

  We are sorry to see that you didn't have a great experience with us during your visit. We'd like to help if we can. Please give us a call at (972) 263-5171 or send us a secure message in Online Banking with more details about your situation. Our team is ready to assist you. Thank you for leaving your feedback. We hope we can turn this situation around for you.

• J

  Jose Torres
  1

  retaliatory, i submitted a bad review and they submitted a hard credit check against me

• S

  Sunn_Shine Dayz
  1

  My mom passed a few months ago and I keep getting the run around from everyone in the branch with regards to legal documents needed to take care of things. I hope no one else have to go through this after losing a loved one.

  Response from the owner

  We are so sorry for your loss and the unpleasant experience at our branch, Shaunda. We will be sending this to our leadership team to look into. Thank you for taking the time to leave your feedback. We hope to turn this situation around for you.

• C

  Chris Shields
  1

  They literally charge you for EVERYTHING!!! Overdraft, they automatically charge you $29. Most financial institutions charge an overdraft fee 6pm that day. TTCU will charge you right away. You'll have to wait until 8am for direct deposit. You pay TTCU to use any ATM that's not thiers... STAY FAR AWAY, if could give zero stars I would. They need to be investigated for a class action lawsuits!!!

  Response from the owner

  We are sorry to see that you haven't had a great experience with us, Chris. Did you know that we are a part of the AllPoint ATM Network, which gives your SURCHARGE FREE access to 55,000+ ATMs worldwide? We'd like to assist you with any other questions or issues you have. Please contact us at (972) 263-5171, toll-free at (800) 527-3600, or shoot us a secure message at TexasTrustCU.org/Contact We hope we can turn this situation around for you. Thank you for your feedback.

• C

  Cheyenne Keller
  1

  I wish I could give it a zero. They use to open at 8 and for myself it was easy to help my grandma out by stopping before work and getting money for her. Now I have to be late to work. I hope this bank really works out better hours to make it convenient for existing and potential vustomers. My personal bank opens at 7:30 am and it's not even a big name corporation. I wouldn't put my hard earned money in a bank I couldn't access. This is the reason I do not do business with Texas Trust.

  Response from the owner

  Hello, Cheyenne. We're sorry to hear that the 9 AM lobby hours aren't favorable for you. We just wanted to also remind you that our drive-thru opens at 8 AM--hopefully this helps with getting you on your way to work in a timely manner. We appreciate taking the time to leave your feedback and thank you for your membership.

• T

  THE REAL PREACH
  5

  The staff is awesome Kayla is the best! She's been helping with everything and I think this bank and the location is awesome!

  Response from the owner

  Wow--thank you for your great review! We appreciate you taking the time to leave your feedback. Thanks for your membership!

• a

  amanda snow
  2

  I had a family member pass away that used this bank, when I went in to talk to them about his account they were rude unprofessional and offered no assistance. I was told by the 800# to bring in a copy of his death certificate and they would be able to cut money orders to pay his bills according to the bank mgr the 800# was wrong. When I went in to show them the certificate they put a hold on his account till a judge could sign an order, I did not have the money to pay his bills much less an attorney. I had till 6pm to pay his rent or get everything of his out of his house. He only has 1 living relative and that is my dad, and just over 1000.00 in the bank. They did not even offer their condolences to my dad for his loss. I will never use them or recommend them.

  Response from the owner

  We are so sorry to hear about your disappointing experience, Amanda. Please accept our sincerest sympathies for the loss of your family member and our apologies for this incident.

• B

  Brad Rogers
  1

  Poor customer service and not staffing people that are capable of depositing a ~$25k check from a major financial institution. I left the check with nothing to show for it because I was told no one there could authorize a check that large. I didn't want any cash back and I had well over that already in the account. Thankfully I rarely ever have to call or visit physically.

• C

  Chris Jackson
  2

  Their customer service is not that good.

• J

  Jay Landman
  1

  This cred union is big on pushing Hispanic biz. You have to listen to spanish mssg on phone. Very slow service, minimal staff who act put out by customers. Bardin or Bowen branches r btr. If you want efficient service, no fees dont bank here-they nail you for everything!

  Response from the owner

  We are sorry to see that you have not received a 5-star experience, Jay. We invite you to reach out to us to discuss your specific experience in detail. You can give us a call at (972) 263-5171, toll free at (800) 527-3600, or leave us a secure message online at TexasTrustCU.org/Contact Thank you for taking time to leave your feedback.