Texas First Bank Rollingbrook Dr, Baytown

Texas First Bank Reviews

• S

  Sandra Denison
  1

  The worst customer service ever. The rudeness was out of nowhere after I was in disbelief that I had to leave my 95 yr old Mom in the car to give a thumbprint instead of sending the ink pad through the canister in the drive through. As I walked inside, the drive through teller pointed to another teller and told me to go to her station. The drive through teller literally was saying things to provoke a fight. One girl was covering up for another by posing as her supervisor when I asked for the supervisor after she said something to me when I glanced her way. Trying to talk my mother into changing banks. My mother has had account with Texas 1st for over 40 yes in Houston and had a wonderful relationship with the staff and the manager over there. So disappointed the Baytown location is not anything like the Beechnut location.

• T

  Terry Flood
  5

  I've only recently started to utilise my relativley new account here after a 5 month hiatus in my home country of Ireland,and being somewhat of a technophobe I'm not well versed in internet banking and even general internet transactions as such.Oliver and Liz and Chloe are consummate professionals who go the extra mile to facilitate customers over above and beyond the call of duty. Generally a pleasant atmosphere inside and all the staff are friendly and amicable,resulting in the constant sound of the customer satisfaction bell ringing. I highly recommend Texas First bank for anyone looking to open a new account or anyone who may be experiencing difficulty getting a bank account, especially anyone disconcerted by the service they recieve in their current institution,I've been there myself and am honored to be treated with the respect and courtesy extended to me here.I look forward to a long and illustrious relationship with this fine institution. From an Irish emigrant in Baytown,God bless America.

  Response from the owner

  Thanks for the kind words, Terry! We're so happy to hear of your experience and glad that you've chosen to be a part of our family! :)

• D

  D G
  5

  Awesome people at this location in Baytown on Rollingbrook. Isabel and Liz are always willing to go the extra mile to help out on anything. It’s very easy to get an account here no matter your banking past. Very great on giving second chance banking to those who truly need it! Business account as well! Just as easy, helpful,& friendly! CG

  Response from the owner

  Thank you for the review, CG! We're happy to have you as part of our family.

• e

  evelyn ruffino
  5

  Associates are very Friendly and Helpful. Oliver and Sam are always happy to help with our daily business deposit with TFB.

• m

  mayra arandia
  1

  I go to this bank almost everyweek and the ladies that work there are really rude and always with an attite im not asking for free money im a customer and i don't appreciate that. This lady Isabel it seems that she don't wanna be there i even said thank you when she gave me the money and she didn't even say anything to me. Poor customer service and not friendly !

  Response from the owner

  Hi Mayra, we're sorry to hear about your experience. Customer service is our number one priority, and we appreciate your feedback. Please know, this is certainly not indicative of the type of service we strive to offer our customers on a daily basis. A manager will be in contact with you shortly to address your concerns. Thank you for banking with us.

• R

  Rhonda Durham Majors
  5

  Went to Amegy, Community Resource and Wells Fargo and none would help me - even though I had every bit of legal documentation. Texas First helped me without hesitation.

• T

  TriXie TheGr8 WashIngtoN RuffDraftMusic1970htz
  5

  Liz Webb is the best. All associates helpful and know their stuff. Thanks y'all💞