Texas Bay Credit Union FM 1463, Katy

Texas Bay Credit Union Reviews

• K

  Kennedy Tyer
  5

  Such amazing people and a great experience! I was in desperate need of an new car loan and unsure about the process, but Julie Watts went above and beyond to help me! She helped fight to get me the best rate in town or nationally, and was with me every step of the process. They are prompt with returning emails and don’t rush you off the phone. She even helped advise me about the car I was looking at purchasing based on her own experiences! I could not be any happier, and will be banking and lending from them forever. Thank you SO much Julie and Texas Bay!!!

  Response from the owner

  Kennedy, thank you for the nice comments about the service you received from Julie at the Katy branch. We appreciate you taking the time to share. Thank you for your membership!

• J

  Jeremy George
  5

  I went in to the Katy branch today. I was helped by Cammy she done amazing job getting me an credit card. I usually go to the Richmond branch but Katy has become my favorite. Mandy and Cammy are always a great help.

  Response from the owner

  Jeremy, congrats on your new credit card! No matter which branch you go to, we're always happy to help!

• S

  Silvia Sanchez
  5

  Thank you to Zenaida for helping me and my husband to get approved for our first credit card and for the helpful information I 100% recommend

  Response from the owner

  Silvia, thank you for the sweet review! Zenaida loves helping her members reach their financial goals by making their goals, her own. Thank you for stopping by, and have a good day!

• R

  Rebecca Smith
  5

  I've only been a member for about 2 months but already love this bank. Never have I gotten the help we truly needed from my other bank. Mandy is super Awesome and always trys her best to get you what you need and gives great advice for your next step. I don't plan on leaving anytime soon😀😀

  Response from the owner

  Rebecca, thank you for the nice comments. Mandy and her team enjoy helping members and look forward to providing all your financial needs in the future.

• F

  Fady Chaban
  5

  Wow!! I am super happy and impressed with the quality of products they have. I opened a new checking account, Simply FREE. no minimum balance required, no monthly charge, no fee per check. This is fantastic. I love my Houston Astros Debit Card which was provided in minutes, they have all the FREE tools such as Online Banking, Bill Pay, Mobile Check Deposit, Apple Pay, eStatements with Online Check Images, Overdraft Protection, and more. The customer service and attention provided by Mandy Olson and Alex were incredible . I am very satisfied and recommend this bank to anyone,.

  Response from the owner

  Fady, thank you for taking the time to share the excellent service that Mandy and Alex provided you. We appreciate feedback and your posting confirms our continued mission to deliver WOW service to our members remains alive and well. Thank you for your membership and we look forward to continuing to help you with all your financial needs.

• O

  Olivia Uvalle
  5

  I had awesome experience with refinancing my car.I talked to Mandy Olson,she was patient with all my questions, and very professional. I didn't feel rushed about talking with her.I would highly recommending Texas Bay Credit Union.Everyone there was very nice.Great customer service.!! I even opened a savings also.

  Response from the owner

  Olivia, congratulations on your refinance and your savings account! Thank you for sharing about your experience with Mandy. Thank you for your membership and your kind words!

• J

  Jesse Flores
  5

  WOW - I unexpectedly found this location and so grateful I did. The client services and product knowledge this team offered far surpassed anything I was expecting. The Branch Manager, Mandy, was very helpful, made me feel comfortable and welcomed. This team and location will have me driving 5 miles the opposite way, every single time. Thank you.

  Response from the owner

  Jesse, thank you for the nice comments. Mandy and her team enjoy helping members and the community with their financial needs. We appreciate your choice to drop by and look forward to working with you well into the future.

• M

  Marissa I.
  5

  I highly recommend Texas Bay Credit Union. They were able to lower the rate for my auto finance and treated me and my children with respect during our visit. Mandy helped me through my process and exceeded her expectations to also help me build up my credit.

  Response from the owner

  Marissa, thank you for the nice comments. We are excited you received a lower car loan rate and treated to WOW service by Mandy and her team. We look forward to assisting with all your financial needs.

• G

  Gordon Smith
  5

  Fantastic customer service, great offerings and SUPER friendly! Banking how it used to be, and how it should be Highly recommended Alex Quezada is great, extremely helpful

  Response from the owner

  Gordon, thank you for the nice comments! We will share with the team. Thank you for your membership.

• K

  Krystal Vigil
  1

  It is sad how the way staff treat you here! If you have a Power of Attorney and legal rights with it being notarized, expect a hard process here!!! I understand some people have bad days but to step up to someone/customer to tell them "WHAT DO YOU NOT UNDERSTAND" and to down talk to someone that is well educated! Well let's say it did not come from a teller but a branch manager! Ma'am, if you don't know how to talk to people and how to do your job then maybe this isn't the field for you! My family member has been with this bank for 40 plus years and for us to come to this location to think that everything will go smooth like the location at 225 was wrong!!! Everyone that works at the 225 location well knows my family member, but for this one in katy upsets me! My family member had to drive all the way to 225 to get help since the katy branch manager was not able to and they have provided us some knowledge on what the branch manager should have done and how she should of handled it the correct way! This was a difficult situation which should have not lead a teller to help with it! The branch manager should receive some training on a process that is difficult and with having a POWER of attorney! Don't make a customer mad! No worries, we have report you to hire up's to make sure this is corrected!! Don't judge a book by its cover ma'am! You don't yell at a customer and down talk to someone that you felt was not educated! It will be known to all hire us and report you! Do your job and handle the situation instead of leaving it to a teller to do it for you! Dont get upset because it was asked to speak to someone higher then a teller!!

  Response from the owner

  Ms. Vigil, we at Texas Bay Credit Union take the security and release of our member’s financial information extremely seriously and therefore have a stringent process in place to ensure that all Powers of Attorney (POA) are reviewed and executed properly. This process is needed to prevent fraud on all accounts and especially for our elderly members who are so often targeted. This thorough review process was explained during your visit to the branch. We are happy to complete that process immediately, however conducting business for a member of ours, without the proper review of the POA being completed, is not something we are able to do. We serve all members equally and with respect and we were especially surprised to hear that one of our team members, especially one who consistently earns 5-star reviews for her exceptional member service spoke to you in a demeaning manner. We have reached out and we look forward to working with you to resolve this matter for not just you, but also our valued member. Thank you.