Regions Bank Gaston Rd, Katy

Regions Bank Reviews

• K

  Khrystina Shivers
  5

  The best decision I made for our business and personal was switching to Regions bank. Chris and his team took our business to the next level. I also know people don't take the time to actually leave positive reviews. I am extremely proud to be a part of the Regions family. Thank you!

  Response from the owner

  We enjoy having you a part of our family, Khrystina! Providing our customers great customer service is one of our main priorities, so we appreciate your kind words. We hope you have a great day! -Ana

• G

  Gang Qu
  1

  I tried to open a new account online. It failed at the last step. I was asked to visit a branch. I called the customer service, was told that I had to visit a branch. I went to the branch at 9702 Gaston Rd, Katy, TX. I was told there was no record at all. I opened the account there, got my debit card. I was told the $225 would be ready to use the same day, the rest would be held for 10 days. I tried the debit card 5 times in 14 days, all declined. I stopped by the same branch again. I was told my account was opened online and assigned to the other branch, I didn't sign some documents. When I tried to describe what happened, she said, "regardless..."

  Response from the owner

  If our team can address any concerns you have, feel free to send us an email to [email protected]. We'd like to learn more about what happened. -Tyler

• K

  Kyle Lindner
  5

  The manager Chris makes my banking so simple. His employee Jazlyne was also very helpful when I called this last time.

  Response from the owner

  We're happy to hear that you have had a great visit! Please come back to see us again! -Ana

• S

  Steven
  1

  One star is too generous, I wish I can give them -5 star if I could. The staff apparently unprofessional and impolite.they even ask $10 for one single check. They do whatever it takes to keep your money in their bank. Check the reviews before your coming, the only five star I think is their staff.

  Response from the owner

  We don't like hearing that you feel this way, Steven! We would like to review these concerns closer from your branch visit. If you have some extra time to chat with us, please send over an email to [email protected]. We'll reach out to you! -Ana

• S

  Simply You
  1

  Very Unprofessional branch ! Denied access although an appointment was set and lied about the time. Worse customer service interaction with Chris the manager. Highly rude and inaccurate information was given over the phone. Uneducated of any customer service what so ever. I will not be visiting this branch.

• W

  William Strab
  1

  Worst banking experience ever in my life. The manager is rude. Not recommended banking here.

  Response from the owner

  We're sorry to hear that you feel this way after your visit, William. Our team would like to chat and discuss these details. If we can speak with you, please send us an email to [email protected]. -Ana

• Y

  Yadira Gill
  1

  Please don’t ever go there, you can’t make deposits because ATM NEVER WORKS & STEALS YOUR MONEY. And a lot more problems. AVOID REGIONS BANKS