Telcoe Federal Credit Union S Louisiana St, Little Rock

Telcoe Federal Credit Union Reviews

• A

  Angie wilson
  5

  Tony Birk helped me obtain an Auto loan from Telcoe recently, it was such a refreshingly easy experience!! Tony was very personable and extremely pleasant to work with. I couldn't get a human connection with my other bank and tony was always accessible very responsive and knowledgeable. I will recommend Telcoe to anyone for anything! The Human touch is not lost over there!

  Response from the owner

  Thank you Ms. Wilson! We think Tony is pretty cool too! Have a great weekend. Call or email us anytime.

• D

  Deandre Fitzgerald
  5

  Great Service!! I always get a great rate on Auto Loans. They helped me put my kids in vehicles. They really take a one on one personal approach with you and help the best they can. I love Telcoe.

  Response from the owner

  Thank you for the review, Deandre!

• R

  Rex LR
  5

  I have been doing business with Telcoe Credit for years. This institution truly cares about their customers! Tony Birk, along with the rest of the team go above above and beyond.

  Response from the owner

  Thank you for the review!

• L

  Lisa Hemme
  5

  Absolutely love Telcoe Credit Union. They always offer great financial solutions and they treat all of their members like family. I would highly recommend Telcoe to anyone who wants a financial institution where you can make more on your money!

• g

  gillian carrington
  5

  I took at a Route 66 extended warranty with/through Telcoe a couple of months ago. Well, I am so happy that I did. On New Years day my breaks went out and when I had it taken to the dealership they also found out that I had a radiator issue also. So far the total cost of the repairs is $2200.00 and my extended warranty only cost $1700.00. It has more than paid for itself. Thank you Telcoe.

  Response from the owner

  Thank you for sharing your experience, Gillian! We are so glad that we were able to save you money on repair costs. Happy New Year!

• K

  Kaffia Amoaku
  1

  The most pointless credit union. If you’re looking for a new bank, RUN AWAY! Outrageous fees and very little benefits, you can’t use Apple Pay or Zelle, there is always some kind of obstacle when it comes to them. There are way better credit unions. Don’t put your money here. The customer service is also horrible and they can’t solve a problem if it was 2+2.

  Response from the owner

  Kaffia, We would like apologize that you were unhappy with the service you received. It is our goal at Telcoe to always put our Members first and ensure that their needs are being met. We have tried to reach you unsuccessfully. If you would please call 501-375-5321 extension 216 or email [email protected] with your phone number so we can have a manager call you. Thank you for bringing this to our attention.

• N

  Nate
  5

  I don't know what Valerie Rogers is talking about. I have a money market account with TFCU that I deposit a small amount every paycheck into, and it has only accrued money since I opened, no fees like she mentioned. The amounts accrued aren't huge, but it beats the socks off of any savings account interest accrual of any bank I've tried in the area. I've had no negative issues with TFCU. It's funny that every location feels like it's under high security because you never talk to a teller face to face. Just through screens and pneumatic tubes. Obviously, a security precaution for them. Just not the most subtle. ;)

  Response from the owner

  Thank you, Nathan, for sharing your experience with us. We appreciate it!

• M

  Mz. Cecee
  1

  Worst Customer Sevice I've ever experienced!!!!!!!!! No one even acknowledges you when you walk in. I assusme they expect you to know how to dp their Jobs. I stood in the lobby and watch all the worker talk among each other for 6 minutes before i spoke up and asked for some type of assistance. Horrible Customer Service for such a top Notch Bank!!! Will definitely be closing my account due to workers holding personal conversations instead of helping out their Customers. Never Experienced this with Arvest Bank!

  Response from the owner

  We are very concerned about the service that you recieved and appologize. We would like to have a manager actually speak with you directly if possible. Would you be able to call 375-5321 extension 216 or you can email [email protected] with your phone number and we can have a manager call you. Thank you for bringing this to our attention.

• J

  Justin Flores
  5

  I tried several different banks and had trouble getting a loan, but when I first called TFCU within a week I had the check in my hand. I worked with Michelle who is top notch and will defiantly be coming back for years to come.

  Response from the owner

  Thank you for the review, Justin! We enjoyed working with you! Please feel free to reach out if there is ever anything else we can help you with.

• V

  Valerie Rogers
  1

  Don't put your money here for savings My husband opened an account 4 years ago and we thought the money was safe. Then yesterday, after not receiving a statement in over 2 years, we get a notice that the account was closed It had been eaten up by egregious so-called dormant fees. With no notice whatsoever. I thought you were supposed to leave savings alone And no we weren't putting any more money in it because my husband got laid off The working man can't win. Beware of such evil trickery

  Response from the owner

  Telcoe Federal, like all financial institutions, is required to send regular statements to all account holders. The account statements are mailed in paper form or sent electronically as elected by each account owner. It is unfortunate when details are missed in the regular statement mailings. Dormant fees are not charged until after 730 days with no activity on specific size balances. To recover some or all of the fees, a member should reopen the account and setup regular deposits for at least six months.