Tech Credit Union Broadway, Crown Point

Tech Credit Union Reviews

• S

  Shannon Marshall
  1

  The absolute worst bank I have ever dealt with. They won’t ever answer your phone calls, will lie directly to your face, and give you no explanation on anything. Not to mention, the management staff is incredibly rude. In the process of getting a minimal auto loan, I had them check all documentation prior to running my credit. They said everything is in order, it will be “an open and shut case.” Therefor, they ran my credit and said it was approved. Only for them to say because of the Bill of Sale, I needed documentation to prove the person was allowed to sell the car. I gave them proof that it could be sold, it wasn’t what they wanted. They won’t tell you the information that you need, nor can you speak to the underwriter of your loan. Coming from a finance manager, this establishment is a joke. There is no reason to play middle man and screen every incoming call to that extent. The staff hasn’t been given any proper training what so ever. Don’t make the same mistake I did, go anywhere but here for an auto loan and all of your banking needs. Update: Your branch manager didn’t reach out, it was the assistant branch manager. There was no confusion, all that was offered to me was the idea that I proposed to you the day before. I have proceed elsewhere with all banking needs. Not to mention, when I went in to close the account, I was NEVER asked for my ID. You can tell that customer security is taken seriously..

  Response from the owner

  Shannon I'm so sorry about the confusion and that it was such a tough time. I've talked with our Branch Manager and understand that they have reached out and spoken with you to help answer your questions. Everyone at Tech Credit Union takes member satisfaction very seriously. Thank you for taking the time to leave a review and the opportunity for us to assist you.

• S

  Sabine Miller
  2

  MAX of 2 stars. Would never get a car loan from Tech Credit Union again. They take my money early out of my bank account, then don't post it to the loan and send me late payment reminders every day via email and text - UNTIL I call them and ask them to stop. So last month the lady told me that someone FORGOT to put in place to automatically apply it to the loan and she was fixing it. She was nice. TODAY???? The female associate told me: Do you want to hear or do you want to CONTINUE ASSUMING? I gave her my feedback about her substandard Customer Service right there. She ignored that completely and instead went to tell me EXACTLY what the person the month before told me. Then said evidently the person before her didn't fix it. Their Customer Service is pitiful!!!

  Response from the owner

  I’m sorry to hear about your experience, Sabine. It sounds like we missed fixing the issue originally and am so sorry to learn that our member service has fallen short of the level you deserve. I have been informed that it has been corrected and apologize for the inconvenience caused. Thank you for taking the time to share your feedback - we take all reviews seriously and will use them in our continuous improvement efforts!

• S

  Scott Laughlin
  5

  The young lady that helped me with my loan was amazing in every way. Very courteous, knowledgable, kind, great attitude and very easy to talk too about any issues or questions that I had. Much respect for her. 5 stars for sure

  Response from the owner

  Thank You Scott for the awesome review!! Our Tech CU team strives to provide you with your best options and the best service possible. We’re so pleased that you had a Great experience! Thank You so much for the nice compliments and We look forward to serving again!!

• K

  Kristie Sandoval
  1

  Credit union that likes to take your money from you and charge you fees. Sign up for alerts, never get the alerts until after I’m charged fees. Then give me some excuse that is not relevant to the situation and proven to be a false statement. Same on going issue. Need to move my account.

  Response from the owner

  We're so sorry that our service did not meet your expectations. Our goal is to provide excellent 5 star member service. We would like the opportunity to discuss this with you. If you could please reach out directly to us at [email protected] it would be greatly appreciated. Thank you.

• J

  James Jackson
  5

  A week ago today I was help with a personal loan from Tech CU by Diana Buenavides. Her spirit to helping people was incredible and the work she did was outstanding. Thank you so much!!!

  Response from the owner

  Thank You James for the awesome review!! Our branches strive to provide you with your best options and amazing service. We’re so pleased that you had a Great experience! And we agree Diana is a great asset to Tech Credit Union and we cannot wait to share your review with her. We really appreciate you taking time to share your experience with us, and look forward to working with you for years to come!

• M

  Melonie Polley
  5

  I was very pleased with the organization of refinancing my auto loan. Kasie Landing was very polite and professional in the whole matter. She was organized and helped make the process very simple and convenient. I was not put out at any time with the whole process. She worked with my schedule and got things done in a timely fashion on her end. I was extremely happy with the rate and conditions of the loan. I will think of Tech CU for all my future accounts and business dealings. Thank you for the excellent service.

  Response from the owner

  Thank You Melonie for the awesome review!! Our branches strive to provide you with your best options and amazing service. We’re so pleased that you had a Great experience! And we agree Kasie is a great asset to Tech Credit Union and we cannot wait to share your review with her. We really appreciate you taking time to share your experience with us, and look forward to working with you for years to come!

• J

  Jill Hutsler
  5

  Barbara and Louise made the loan process so simple. I enjoyed working with them.

  Response from the owner

  Thank You Jill for the awesome review!! Our Tech CU team strives to provide you with your best options and the best service possible. We’re so pleased that you had a Great experience! And Yes - We agree Barbara and Louise are a great asset to Tech Credit Union and cannot wait to share your kind words with them! Thank You so much for the nice compliments and We look forward to serving again!!

• R

  Robert Duffala
  4

  When my husband died I was overwhelmed with all the financial details that needed changing. It was necessary to change my actual account! All the people I spoke with and dealt with personally at Tech were sympathetic, yet genuinely interested in helping me correctly complete everything required. Even with Covid restrictions, I was able to make appointments with real people, and although I had to stay in the lobby, they were concerned enough to provide seating for me as my particular transactions took an extended amount of time. Thank you all.

  Response from the owner

  We extend our sincere sympathy for the loss of your husband and thank you for taking the time to share your experience. Please let us know if we can provide any other assistance to you.

• J

  Jacqueline K
  1

  Went to Lowell branch for a car loan refinance. Had a 10:00am appointment, I was shown to a small office. Loan person appeared, no smile, no greeting, no acknowledgement of my presence. It was a small auto refinance loan. She asked some questions muffled by a mask behind safety glass barely audible. I have NO outstanding debt and an incredibly high credit score, the approval process was unbelievably lengthy and more time consuming than when I had applied for a loan at a mortgage company. Finally after TWO HOURS the process was completed with NO explanation of monthly payments or total finance charge. No “thank you for choosing Tech” or anything. I’ve had several car loans in my adult life and never have had an experience like this. I can not, or will not ever recommend Tech to anyone.

  Response from the owner

  We're so sorry that our service did not meet your expectations. Our goal is to provide excellent 5 star member service. We would like the opportunity to discuss this with you and improve on where we went wrong this time. If you could please reach out directly to our Lowell Branch Manager at (219) 690-1370 or email us at [email protected] it would be greatly appreciated. Thank You.

• D

  Debbie Young
  5

  Our banker, Colleen Costello at the TCU Valparaiso Branch, is an angel. She did all the work to get us a new home equity loan and right before it was all finished, she realized that we could save a lot of money by getting a mortgage instead. So she forfeited all her work and referred us to a mortgage company that saved us TONS of money and it worked out beautifully. What banker does that??!! Well, our wonderful banker, that’s who! She told us that she just wanted the best for us. WOW!! You would never hear those words from a traditional bank, I can tell you that for sure. We are so happy that we switched to Tech Credit Union and found Colleen. We should have done it years ago. Thank you for all you do and we love being part of the TCU family.

  Response from the owner

  Thank you so much for the Great Review Debbie! At Tech Credit Union our goal is to always provide you with your Best Option! We're thrilled that we were able to save you so much money. And we agree Colleen is a great asset to Tech Credit Union and we cannot wait to share your review with her! We really appreciate you taking time to share your experience with us, and look forward to working with you for years to come!