TDECU Pearland Broadway St, Pearland

TDECU Pearland Reviews

• G

  Gwendolyn Mathis
  2

  The other day, I went to make a withdrawal from my savings account. I filled out the withdrawal slip, waited, received my cash and drove away. After getting home and looking at the receipt, I notice that the teller took the money out of the incorrect account. Really. To me, that’s a detail that should not have been missed. 😡

  Response from the owner

  Thank you for sharing this feedback. Your recent experience is not up to our standards and we will provide the appropriate feedback to our team. Please feel free to email us at [email protected] if you would like to discuss further. Thank you! - TDECU, Your Credit Union

• c

  curtis hewitt ii
  1

  This bank is great, HOWEVER, every single time I try to come up here to talk to someone about my account the place is almost always temporarily closed. It never fails. I'm going to look into another credit union since this location can't seem to be open during operating hours.

  Response from the owner

  Hello, this location is open however the lobby is available by appointment only temporarily. You can make an appointment here: https://apps.tdecu.org/scheduler/mc/26?

• W

  Will N.
  1

  We went to use our safe deposit box. We were told we could not access because "they didn't have they key to the vault." What in the world? As fast as we could we closed this safe deposit box and went to another local bank. After going to a new bank, we were blown away with their customer service (HomeTown Bank), something that TDECU does not have. we won't be back...

  Response from the owner

  Hello Will, and thank you for your feedback. We'd hate to lose you as Member over this issue. Please give us a call at 1-800-839-1154 or email us at [email protected]. Thank you.

• K

  Kate Valle
  1

  I am beyond furious. I had made an appointment to get my last name changed and to add my husband onto my account. I show up a hour early just to see if they could see us sooner, they didn't have any open spots which was fine, we ask if they needed a copy of our social or any information and was told no. We wait in the parking lot for a hour and then go in just to be told that I need a copy of the marriage license when I have already changed my name on my driver's license and social. Absolutely ridiculous what a waste of time and money for gas! Had they told me what documents I would have needed I would not be as annoyed as I am.

  Response from the owner

  Thank you for your feedback Kate. We certainly want our Members to experience the same level of service at every location and we understand that knowing which documents to bring can be frustrating. Please give us a call at 1-800-839-1154 or email us at [email protected] so we can help resolve this issue. Thank you.

• O

  Osama Hemeida
  1

  A very bad customer service went twice to cash a checks the first time the check was A little over 2k waited 10 to 15 mins for them to Verify the check then I go back a few days later to cash a different check an amount of 180$ they did the samething took forever to Verify it and charged me 10$ to cash it which is didn't do the first time , bottom line is if you don't have an account with them they will give you a bad customer service.

  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us and your recent experience is not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union

• N

  Noah Middleton
  2

  This is a bit of a story, but here goes. I've been a member of TDECU for approximately 1 year, 3k of my income every month goes directly to my savings account. I applied online for an auto loan, and called the next day go check on it. I was advised that my debt to income ratio was too high due to my rent track account showing on my credit report that my rent is 2k when it's actually 400 or so. I was asked to provide proof that my rent is only 400...You are my BANK. You can look at my statements and immediately see that I'm not paying 3k in rent. At first I went to go find my rent statements, but then I realized that my BANK should be easily able to see this information. I called back and asked why they couldn't just look at it in my account, and of course received the run around from them, like they can look at my bank account and verify my income but not my expenses? I was also advised that due to my credit score, they would only finance 90% of the loan, and the interest rate would be over 16.9 percent. I do not have subprime credit. That's the rate I got on my first car as an 18 year old in 2013 right outside a military base. I advised the associate that that was ridiculous. I ended up IMMEDIATLY receiving financing from the dealership where I buy my vehicles (shout out Gay Family Kia,) with no issues, and at literally half the ridiculous interest rate provided by TDECU.

  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us and your recent experience is not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union

• E

  Elizabeth Wilson
  1

  I took my daughter to open her first account after school on 9-29/2021 at 4:35 pm. The teller informed me that they will not take anyone else because they have two associates that must go home at 5 pm. One just took a customer back (which I saw) and it was too late to be seen by another associate. The teller told me to make an appointment online on my phone. I asked her could she make an appointment and she told me it’s easy to do so on your phone. I told her I wanted to speak to the manager. He was there listening to the whole time and told me he can make us an appointment. I told him that this was unacceptable. I have been with the credit union for 20 years when they only had one branch in Lake Jackson and I get this poor service!?

  Response from the owner

  Hello and thank you for your feedback. We will pass it on to the manager of this location. If you need further assistance please call us at 1-800-839-1154 or email us at [email protected]. Thank you for being a Member of TDECU, Your Credit Union.

• M

  Melanie Urbina
  2

  Need to remove the ATM sign in the front since you do not have an ATM nor have you had one in some time!

  Response from the owner

  Thank you for reaching out. We'll make sure to reach out to our team and share this feedback with them. We are always improving and hope to deliver a five-star worthy experience next time around. Thank you for being a TDECU Member. - TDECU, Your Credit Union

• L

  L Shafik
  1

  Let me start out by saying that I'm horrified by the customer service experience we've been recieving from TDECU. This is the second car we purchase through you. We wanted to be loyal customers but after this experience, I don't think we'll ever be customers again. I would rather give my business to another bank that is willing to communicate and help customers. Good luck getting a hold of anyone except the 1800 number. Yesterday, we purchased a car and went through TDECU to finance. The process was incredibly annoying because of the lack of communication and the amount of mistakes made. Fast forward to trying and register the car this morning at the DMV and being told we had to call the bank to send the title. We called TDECU to find out it was going to take 2-3 weeks!!!!! TWO TO THREE WEEKS of car payment and insurance being paid out of pocket for a car we cannot drive!! This is absolutely ridiculous and unacceptable. The bank and DMV are 30 minutes away from each other. There is no excuse as to why the title was not there this morning! Edit: the car was purchased through a private seller. The plates need to come from the bank and DMV. There is no dealer involved. They never provided a copy of the application for the title.

  Response from the owner

  Hello, in this case you will need the application for title (https://www.txdmv.gov/sites/default/files/form_files/130-U.pdf) with TDECU's information as the lien holder. Then you will submit that to the DMV for your plates. If you still need help, please give us a call at 1-800-839-1154 or email [email protected]. Thank you. Edit: We have received your email and escalated it to the appropriate department in the credit union.

• M

  Marily Saldaña
  2

  ATM always has some kind of issue and now is completely gone.

  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us and your recent experience is not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union