TDECU Katy Cinco Ranch Cinco Ranch Blvd, Katy

TDECU Katy Cinco Ranch Reviews

• V

  Vero M
  1

  I have been a member of TDECU for over a decade and have always loved this credit union. Then I moved to Katy 3 years and I have had continuously terrible costumer experience time and time again. This branch is the absolute worst at costumer service and it always slow. I hate this branch.

  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us and your recent experience is not up to our standards. We will share your feedback with the appropriate teams so we can make the required improvements. In the meantime, please feel free to email us at [email protected] if you would like to discuss further. We appreciate the honest review. - TDECU, Your Credit Union

• n

  noah deaton
  5

  The whole branch made sure I was taken care of Jeff Martin did an excellent job informing me of all the details. I only wish they had a location closer to me. Thanks TDECU, you all are doing great.

  Response from the owner

  When it comes to our Member experience, only the best is acceptable. We appreciate the wonderful review, and we will make sure to share it with Jeff Martin. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• M

  María Cabra
  1

  Terrible service, they are so racist with the Hispanic people. I was trying to open an account for my mother in law and the guy that was helping us he didn’t want to help us, he just tell us to sit and they will call us, after 5 min he help someone else instead of us. I don’t recommend this place if you want to open an account.

  Response from the owner

  Thank you for sharing this feedback. Your recent experience is not up to our standards and we will provide the appropriate feedback to our team. Please feel free to email us at [email protected] if you would like to discuss further. We are here to help! - TDECU, Your Credit Union

• D

  Doreen Martinez
  5

  I have been very impressed with the Cinco Ranch TDECU branch. Jeff Martin provides outstanding customer service! He is very patient and takes the time to explain the various loan options TDECU offers. He is very responsive via email and is able to help get the deal done without having to go to the bank. In times like these, it makes you feel safe and secure knowing you can get a loan without leaving your home.

  Response from the owner

  Thank you for your feedback Doreen. We'll be sure to let Jeff and his manager know what you said. If you ever need anything please feel free to email us at [email protected] or call 1-800-839-1154.

• M

  Miriam G
  5

  We have a savings and checking account with this branch. We recently applied for a mortgage loan and Jonathan Jaramillo provided superb customer service . So patient and profesional with my husband and. Will make this for sure our room go beach.

  Response from the owner

  Thank you for your review. We'll be sure to pass it on to Jonathan and his manager. Thank you for being a Member of TDECU, Your Credit Union.

• M

  Melanie Parker
  5

  Jennifer Cunningham and her team always go above and beyond for their members!! I've been with TDECU for approximately 5-6 years and I will never bank anywhere else again. Their service, knowledge, patience and kindness are impeccable. Thank you Jennifer for all you do.....you're a gem!

  Response from the owner

  Thank you for your feedback Melanie. We'll be sure to let Jennifer and her team know. If you ever need anything else please feel free to email us at [email protected] or call us at 1-800-839-1154.

• B

  Brianne Brooks
  1

  This bank typically has a very slow drive thru. Customer service isn't always great. Today I was told I had to have my husband's signature AND ID to deposit a check with both our names on it. I called the 800 # and no, only signatures are needed. She told me the deposit would be rejected through the ATM. Teller needs to be more knowledgeable.

  Response from the owner

  Thank you for sharing this feedback. We value your opinion and are always looking for ways to improve. Your recent experience is not up to our standards and we will provide the appropriate feedback to our team. Please feel free to email us at [email protected] if you would like to discuss further. Thank you! - TDECU, Your Credit Union

• S

  SERENA GODWIN Vogel
  1

  Jeff was So RUDE IN PERSON to my husband that was having issues seeing and dropping a $30k check off . Jeff stated Sir . Just put over there I'll make sure it gets to Corporate office. My husband stated no! Jennifer did help after Few others , Jeff did not ! Was the worst service ever!!!! We have been playing phone call game to start work on our flooded house . They have had The check 2:weeks now !! We have a mortgage with this Bank. House flooded over a month ago. No response on Paying contractors. Nobody has touched base with us to introduce themselves to be handling our payments to our contractors. We Have ready to get jobs done . They just sit on the check ... We are not in our home due to this bank !

  Response from the owner

  Hello Serena and thank you for your feedback to us. We would like to apologize for your negative experience and make it right. Our credit union Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU will be much improved. Please contact us at [email protected] with any additional details; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistance.

• C

  Christina Hoyt
  5

  This location and credit union overall has been so helpful over the last three years. My most recent encounter was with Nickey, and I must say - I have not experienced customer service going above and beyond like she did. In times like these, it’s a breath of fresh air to have someone care so much. Thank you ladies for always being top notch in the industry!

• B

  Barak Martone
  1

  I am currently traveling internationally for work and have absolutely no access to my checking account. I have added travel notes to the app, but days have passed with no response. When calling the customer care line it just shuts down the call and hangs up before I can talk to a representative. When calling the actual bank staff they tell me to call the number that isn't working, and there is nothing they can do about it. So I'm stranded without money. I will be switching banks the second I get home. You will be much better off with a larger more competent bank. Also I signed up initially for the high yield checking account which gave a 3% return for up to $20k. The rate has now fallen to 1%. Consider changing the name to sub-par yield checking account.

  Response from the owner

  Hello Barak, Thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you.