TDECU Houston Greenway Southwest Fwy, Houston

TDECU Houston Greenway Reviews

• J

  Joe Aureli
  1

  I've banked with TDECU for years and have been to multiple branches. This branch is terrible. On top of the poor ratings of other people, this branch will put a longer hold on any check deposit because they simply don't want to do their job. Other branches, such as the one in Westchase and another off of 99, will act swiftly because they are staffed with good, hard working people.

  Response from the owner

  Thank you for sharing this feedback. You should always be able to count on us and your recent experiences are not up to our standards. Please email us at [email protected] so we can learn more and resolve this for you. We look forward to working with you so we can address these issues. - TDECU, Your Credit Union

• R

  Ryan Walsh
  2

  If you're looking for a bank stuck in the 90's, this is your place. Lack of technology, unamused and uninformed staff. About as fun as cleaning grout.

  Response from the owner

  Thank you for sharing this feedback. We value your opinion and are always looking for ways to improve, so we will provide the appropriate feedback to our team. Please feel free to email us at [email protected] if you would like to discuss further. Thank you! - TDECU, Your Credit Union

• u

  unknowndemon
  1

  DO NOT GO TO THIS LOCATION !!! Literally the worse TDECU I’ve ever been too! I brag about my bank and how amazing it is ,but this location is by far the WORSE ! Rude teller not helpful whatsoever including whoever is management was beyond unprofessional as well . I do not recommend at all going here . Telling me to call a number when I fully know what I asked for help with they could assist me with but instead they told me to do this . Terrible terrible .

  Response from the owner

  We are sorry to hear about your recent experience. What you shared is not up to our standards and we will send this feedback with our team. If you would like to tell us more about your latest visit, please email us at [email protected]. Thank you for taking the time to share your review. - TDECU, Your Credit Union

• J

  June Smith
  5

  it's a bank. they will handle your money and presumably not do a bunch of gambling with it. 10 outta 10. imagine getting mad that an employee didn't go out of their way to lick your shoes and tell you what a good boy you are

  Response from the owner

  Thank you for sharing your feedback! You can always count on us, whenever you need help. Thank you for being a TDECU Member! - TDECU, Your Credit Union

• M

  María de los Ángeles Martínez Dorante
  5

  I had the best experience here at TDECU. My agent, Oscar Garcia, went above and beyond in regards of all my questions, concerns, and my banking expectations. Oscar was amazingly efficient, he sent me documents to be e-signed through my email: everything got done very quick and easy! I would completely recommend TDECU to friends and relatives and hopefully they will also have the pleasure of being helped by amazing personnel like Oscar!

  Response from the owner

  Thank you for the feedback Maria. We'll be sure to pass it on to Oscar and his manager. Please email [email protected] or call 1-800-839-1154 if you need anything.

• B

  B Mo
  1

  Sad place to work. Sad place to bank. Only person in the Cold in the lobby and I don't mean the temperature. Any leadership? The teller was half nice when she assisted me at least

  Response from the owner

  We are sorry to hear about your recent experience. What you shared is not up to our standards and we will send this feedback with our team. If you would like to tell us more about your latest visit, please email us at [email protected]. Thank you for taking the time to share your review. - TDECU, Your Credit Union

• R

  Robert B
  1

  Worst place ever to do banking. #1. Never have more than one cashier available #2. Cash a check they ask you Social Secure Number, 2 ID’s and you still are obligated to create a “Profile” in order to cash your check #3. If you are NOT a customer! Customer Service doesn’t care about you, matter fact I felt bad when I was cashing a 4K check from a customer. They look at you like you are a suspicious! #4. Only one teller to help walk in and drive though. Make sure spare extra time if you wanna cash a check. #5. Do not accept coins? Really? REALLY NOT RECOMMEND THIS BANK AT ALL

  Response from the owner

  Hello Robert, Thank you for reaching out to us and we apologize for your negative experience. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the matter further. Please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be keeping an eye on our inbox. - Matthew

• N

  Nadia Soto
  1

  Very unprofessional. I come here every month and it’s the same negative attitude. Today, the teller did not make eye contact with me at all, not even when she said next member. And when I try to explain to her what payment I needed to make, she cut me off and said said I gave her the wrong account number. She was just staring at her screen the whole time. So I had to repeat myself and tell her again what account I was working with. When we were done, she wasn’t friendly or asked if there was anything else she could help me with. Not even a thank you. I wish there were other branches open elsewhere because I would make the drive. But, unfortunately I have to come to this branch.

  Response from the owner

  Hello Nadia, Thank you for bringing this to our attention. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We will certainly be looking into this issue and will contact you directly. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional feedback or concerns, we’d love to hear back from you. - Matthew

• V

  Valerie Hernandez
  1

  Im sorry to leave a bad review but this is by far THE WORSE experience EVER!! I would rate this location a ZERO but unfortunately that wasn’t an option. Jacqueline the "branch manager" had the most horrible attitude ever. I was seriously in shock on how bad her attitude was. I hope that nobody else has to experience what we did this Saturday morning at the location on the Southwest freeway, Greenway Plaza. Jacqueline, you need to get out of the customer service business because you don't seem very happy doing it. Find what makes you happy or TDECU find a REAL manager that would be happy assisting customers because she is giving you a bad rep!! Horrible is an understatement!!!!!

  Response from the owner

  Hello Valerie, Thank you for reaching out to us. We would like to apologize for your negative experience and make it right. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the issue. We hope that your next experience with TDECU is much improved. Please reach out to us as [email protected] with any additional detail; we’d love to hear back from you. You can also call Member Care at 1-800-839-1154 for assistance.

• P

  Philip Aslesen
  1

  Worst branch tdecu has, 12 year olds have better customer service skills than these people. Since when is a passport with birth certificate not a valid id ??? I was denied withdrawing my cash from this branch because the teller told me a passport and birth certificate is not valid id.. in a time like this i was denied cash....

  Response from the owner

  Hello Philip, Thank you for reaching out to us and we apologize for your negative experience. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into the matter further. Please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be keeping an eye on our inbox.