TCU Shadeland Ave, Indianapolis

TCU Reviews

• E

  Elle Bell
  1

  Customer service needs much work! Went into the bank as I normally do after being a member for over 6 years to deposit a 401k check. The bank teller and manager made it known that the check looks fake. I understand protocol call the company and verify the check but to tell a customer to their face as if they're a criminal is not good customer service. I will be removing all my money from that account and closing it and going to the Financial Center Credit Union thanks for not having good service!

  Response from the owner

  Hello, Elle. Thank you for calling your experience to our attention. We have forwarded your feedback to the District Manager for follow-up.

• S

  Sheena Hendricks
  1

  I am so disappointed with Teachers Credit Union I have been a member since I was 19 years old and I am getting ready to be 36 so gushy is a long time to feel like the customer service is poor, so many people that work for teachers are very sarcastic and caddy like today when I spoke to a gentleman he was very rude but he was from the call center department I always get the run around when contacting Teachers Credit Union, I also always have to call back a bunch of times before someone even answers then after that it is rudeness I called last Thursday left a voicemail and today is Tuesday and I still have yet to receive a call back This is so annoying and makes me not interested in banking with Teachers Credit Union moving forward Today I left a voicemail on Debbie her voicemail so I will see and hope I receive a phone call back because this is beyond ridiculous The Customer Service needs a major shift and this is one dissatisfied member…

  Response from the owner

  Hello, Sheena. We are certainly sorry when our level of service fails to meet our members' (or our own) expectations. My understanding is that Theresa from our Member Services Team has since reached out to you in an effort to make things right for you. We hope we were able to come to a resolution that worked for you, and will always strive to ensure we meet your needs the first time around. Have a Happy New Year!

• B

  Brenda Nixon
  1

  This business is unfair. They don't want to work with you when an issue comes up. I wouldn't recommend them to anyone

  Response from the owner

  Hello, Brenda. We want everyone to know that we take all feedback very seriously, and that we will always strive to accommodate our members when issues arise. In reviewing your particular situation, it appears that multiple attempts were made to reach out and find a reasonable solution. We regret that we could not come to a mutual agreement.

• C

  Cassidy Barr
  3

  So i Love this bank, everyone is really nice and it's easy to make a payment. HOWEVER, someone told me to make it online as it is much easier, and let me tell you, i have changed my password, I dont even know how many times to log into online bill pay, but it keeps saying my account is disabled. This system is probably THE WORST part about paying online. I have NEVER had a website with this much trouble. this has been going on for about a year. and still doesnt work. everytime i change my password and then try to log in and it still doesnt work. This is so inconvenient.

  Response from the owner

  Hi, Cassidy. I'm sorry for all the trouble you're having with the online payment system. I would hope someone in our Member Services area would be able to troubleshoot this for you. They can be reached at (800) 552-4745. Given that this has been going on for a while, you may have already gone that route. Just to be sure, i have relayed your comments to the branch and regional managers and asked for someone to reach out to you. Have a great day!

• D

  Drew Dolce
  4

  Great place, very clean & super friendly bank tellers. The cop however, could've said hi back, that is the only complaint I have. I'd rate 5 but that cop.

  Response from the owner

  Thank you very much for taking the time to rate your experience, Drew! I'll make sure to pass along your positive feedback to the tellers, and your other comment to the appropriate folks to make them aware. :) Have a great day!

• D

  Dannie Norman
  5

  Went through the drive up window. Very efficient.

  Response from the owner

  Hi, Dannie! Thanks for taking the time to let us know about your experience. We really appreciate it and are always glad to be of service. Have a great weekend!

• S

  Scott Shepherd
  1

  Worst online banking experience I have had.

  Response from the owner

  Hi, Scott. I'm sorry about your negative experience with our online banking service. If you would be willing to provide more detail about what you don't like (or what isn't working for you) we'd appreciate hearing from you. Please feel free to email me at [email protected]. Thank you.

• K

  Kelli Andersen
  5

  They are so helpful and friendly.

  Response from the owner

  Hi, Kelli! Thank you so much for taking the time to rate and comment on your experience with TCU's Shadeland Team! We appreciate your being a member. Have a great rest of your week!

• J

  Jon Reynolds
  1

  Manager Anne was rude and not helpful.

  Response from the owner

  Jon, please know that I have shared your comment with our Leadership Team. If you are OK with providing more information to them about your experience, please email us at [email protected] and provide your contact information. Thank you!