KeyBank E 71st St, Indianapolis

KeyBank Reviews

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  Christopher Wash
  1

  One star is one star to many for this bank/location. Only people they care about is their self and their money. My wife and I went to the KeyBank location @ 71st and Binford to make a cash deposit on Sunday, October the 31st, to cover bills that were going out the next day. After inserting the cash, the ATM said unable to complete transaction. Did not get back my cash or debit card. Called the bank the next day, spoke with the manager. He went on to say there was nothing he could do to help get my cash back that I put their ATM. He said just just file a dispute to try and get your money back that way. After calling to file a dispute, they are now saying it could take up to 10 days to get my money back, that their machine took in the first place. Thanks to THEIR ATM machine taking over Three Hundred dollars and not crediting my account, I had to two bills not go through. I have never had a bank treat my wife and me like this. Not one person took time to even apologize for the inconvenience or try to help us. They just keep passing us on from one person to another with no resolutions.

  Response from the owner

  Hi Christopher - We're sorry to hear about your experience. I assure you that our Disputes Department reviews each individual case as quickly as possible. Key will complete the investigation or provide provisional credit within 10 business days. In your Online Banking profile, you can now view real-time information on the status of pending disputes. If there's anything more we can look into, please email us at [email protected] and include case #68112. ^SH

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  Erin Kirby
  1

  This branch is horrible. The tellers go out of their way to keep your money…they’d rather do just about anything other than give you your own money. I tried to cash a check today, and the teller wouldn’t do it because my account didn’t have enough funds to cover the check. In reality, my account had well over the amount I wanted and when I went inside to show the teller she was wrong, she then wanted me to sit down in the lobby and wait, even though there were no other customers in the bank. As usual, there was no manager available either. This place is a joke and their employees are unfriendly, unhelpful, and apparently not very bright. It wasn’t difficult to find out that I had funds to cover in the attached savings account. Just took a tiny bit more effort and that was too much to ask.

  Response from the owner

  Hello Erin, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 70090 if you require assistance. We are happy to call and look into what happened. Thank you.^CH

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  Natasha Townsend
  1

  I made an appointment to get a secured credit card. While working with the banker he was EXTREMELY slow and seemed very confused on how to do his job. I was there for 2hrs just to complete a simple credit card application! You would think if I was there that long he would get everything right but that was not the case! I told the banker I only wanted $500 on the credit card but instead he submitted the application for $2,000 and the money was removed from my account!!!! He told me I had to come back in and submit ANOTHER application to make it right. Long story short this “banker” messed up my credit application 3x!!! Now I have a closed account on my credit report for $2,000 and they are refusing to help me!!!! This is the worst banking experience ever!!!

  Response from the owner

  Hi Natasha, What you described certainly sounds frustrating for you and I apologize for any inconvenience this may have caused you. I will forward this info to our Branch Experience Team for their review. Thanks for letting us know. ^LH

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  Ryan Pollom
  1

  This review is not in reference to this bank branch but rather Key Bank as a whole. I received a promotion in the mail offering 300 dollars if I opened a new checking account and met certain criteria. The entire experience was horrible from the beginning. The website listed on the promotional mailer didn't work until a day after the promo started. Next the website told me that the code was invalid for my area or the account I was opening wasn't eligible for the promo. I verified eligibility based on the guidelines outlined on the back of the promo card. I contacted Key Bank online support to figure out what the issue was and why the promo code wasn't working. I was told that the promo code was valid and that I should try to use a dfferent web browser. I was advised by online support that if the code didn't work that I would have to call another phone number to use the promo code and open an account over the phone or visit my local branch. Visiting my local branch is difficult due to the hours I work so I crossed my fingers and used another web browser to see if I could get the code to work online. I tried the promo on another web browser and was instructed to proceed to a local branch or call to use the promo code. I called the number I was given only to be told that I wasn't able to open a checking account over the phone and I needed to go online or go to a branch. Frustrated by the whole situation but still determined to cash in on this promo I went to the Key branch at 5868 E 71st on Saturday to open the account. After sitting down with the branch manager and discussing my desire to open a new account and take advantage of the promo offer I was told that the promo wasn't working and further inquiries would have to be made on Monday. The bank manager took my phone number down and advised he would follow up with me on Monday. I received a call this morning from the bank manager and was told that Key Bank would not honor the promo code. What an absolute joke! This wasn't some online coupon or a promo from another bank that I was trying to get them to honor. This came directly to my house from Key Bank! It was their promo and despite being told that it was a valid promo and that I did qualify for it Key Bank decided they weren't going to honor it! Thanks for the great customer experience! Needless to say I don't recommend Key Bank to anyone. There is no integrity in a company that won't honor its word. A company like this isn't a company worth doing business with. Stay away from Key Bank! On a side note the branch manager was very helpful and made every effort to honor the promo and assist me with the issue. Thank you for your help.

  Response from the owner

  Hi Ryan, this is not the experience we strive to deliver, and we're truly sorry to hear we let you down. Please email the details of the promotion to us at [email protected]. If you are able, please include a picture of the mailer. Anytime we find an opportunity to improve we want to know more. ^PG

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  Corrie Rosas
  1

  My first visit there, I was told by the teller what kind of business the person in the drive thru next to me was conducting. And I was asked by the same teller over the loud speaker what my social security number was.. I called to speak to the manager Joe who didnt return my call until I asked another employee what the regional managers information was so that I could share my experience with them since the manager was to busy to talk. I was givin the wrong information to a man named Jared whom I was never able to contact. WORST EXPERIENCE EVER.

• A

  Anthony Snellenberger
  5

  Jessica Smiley is the personal banker to a large group I network with. She is extremely knowledgeable and always seems to get the answers to the questions I ask. Her team at Key Bank are very polite and provide outstanding services. You can only win by using this team!

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  Charles farley
  1

  Watch out for an annual $30 charge for their "Rewards" program you didn't sign up for, its worthless......

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  Hani Izem
  5

  This is my favorite location. The team is very professional Merinda is always there for help

  Response from the owner

  Thank you, for your branch experience feedback Hani, have a great day. ^JL

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  Angel Murphy
  1

  Definitely will NEVER recommend with bank!

  Response from the owner

  Hi Angel, I'd like the opportunity to find out what happened to make you feel this way. If you'd like to share, send an email to [email protected]. Please include your full name, and contact info. ^LH