TCU Grant St, Gary

TCU Reviews

• G

  Goldie
  1

  If I could give 0 stars I would. Went here today for the first time and went thru drive thru, once I sent tube to teller, there was a bit of a wait. I kept looking, looking, and finally a lady speaks. I had to go inside because I'm a Navy Federal member. Ok get inside no other customers but me, still trying to figure out why the long wait outside? 2 tellers, one on phone, the other sign up next window, oh yeah 1 security guard on his phone sitting down next to teller, who's on the phone There is no sense of urgency at this establishment. I've never seen customer service representatives this terrible. I felt as if I was infringing on their time. Once I got inside I only interacted with the security guard, and he wasn't to friendly either. Plan on never doing business here again. Debbie downers work here, nothing but gloom and doom.

  Response from the owner

  Hello, Goldie. Thank you for calling your experience to our attention. Please be assured we have shared it with the District Manager as well as with members of our Leadership Team for follow-up. All our best to you.

• A

  Ashley Endris
  1

  I am not happy with the customer service from your teller Ernestine. She is very rude. I walked out of the bank because of how she treated me. I am ready to close my account. I do not understand how you can run a business with employees like this.

  Response from the owner

  Hello, Ashley. Please know that we have forwarded your comments to our Leadership Team and have asked for someone to reach out to you. Thank you.

• J

  Jeff Slaughter
  1

  Went to start a savings account got Attitude as soon as I walked in the door now I understand why they get so many bad reviews I don’t think I’ll be putting my money in this bank😡

  Response from the owner

  Hello, Jeff. Please know that we have shared your feedback to members of our Leadership Team for follow-up with the branch. Thank you.

• E

  Esther Villalobos
  4

  Love the staff here. Very friendly. However they need a drive up atm at this location.

  Response from the owner

  Hi, Esther! Thank you so much for your kind words. I couldn't agree more about the drive-up, as this is something other members have also mentioned. No promises for anything in the immediate future, but we have been looking into this option for our Gary Service Center. In the meantime, I have forwarded your comment to our Leadership Team to make sure your voice is heard. Have a great rest of your week!

• T

  Terrell Jones
  1

  Terrible wait in driver thru over 10 mins not even greeted.

• K

  Kelly Dooley
  3

  Able to walk in and get money out. Downside...they dont have rolls of quarters and ATM is inside the build so not accessible after hours.

  Response from the owner

  Thank you so much for taking the time to rate us, Kelly! We have passed along your concerns to our member experience team. Enjoy your weekend!

• m

  me too
  2

  The drive thru takes too long.