TCU Co Rd, Elkhart

TCU Reviews

• S

  Sydnie Harmon
  1

  The person helping me was Erika and she spoke to me as if I was a child and just seemed confused about many of the questions I had. I ended up talking to another employee that was able to answer my questions and speak to me as an adult.

  Response from the owner

  Hello, Sydnie. Please know that we have forwarded your comments to our Leadership Team and that someone may be reaching out to you to discuss your experience. Thank you!

• S

  Sam Johnson
  5

  Visited TCU today worked with Craig! He was very knowledgeable and helpful. He took the time to answer all our questions in a timely manner. He took the time to educate us on the transfer option on the TCU app and made sure we understood how to use the options. Thanks for your service Craig!

• C

  Connie SPAULDIING
  4

  This is my bank. Their fraud team is excellent! Usually not enough tellers. The fraud team notified me quickly about some charges on my debit card, WE agreed to shut down that debit card, it took 2 or 3 months to get another card.

• S

  Scott Criss
  2

  3 drive thru lanes and no movement for 20-30 minutes. Ridiculous staff. Start honking horns while in the drive thru.

  Response from the owner

  Hi, Scott. With Lobby services available by appointment only due to COVID-19 protocols, we have experienced heavier-than-normal Drive-Up usage. We definitely agree that is not an acceptable member experience and are working to improve wait times.

• C

  Christian Woman Under Construction
  5

  Great customer service. Friendly, nice and professional bank tellers.

  Response from the owner

  Thank you so much for your kind words! We're glad you're a member!

• R

  Real talk Hustla
  4

  Quick and felt comfortable with the banker's.

  Response from the owner

  Hi! Thanks for letting us know about your experience. We're very glad our team made you feel at ease and will pass you comment along to them. Thanks for being a member!

• T

  T M
  5

  Great customer service in this branch.

  Response from the owner

  Thank you very much for your feedback, Thomas. We're glad to be of service. Have a great weekend and STAY WARM!

• A

  Annamay Acosta
  5

  Great service, friendly workers especially Cindy!!!

• J

  Judy Ward
  5

  People are courteous and very helpful.