TCU Elkhart Rd, Elkhart

TCU Reviews

• m

  mike Stevens
  1

  Do not ever use Wells Fargo or Teachers Credit Union (TCU)! I paid off a loan from Wells Fargo Bank through TCU Teachers CreditUnion in February Derick Stevens sent my payment to the wrong address! Then They sent another check to the wrong address, then the 3rd check went to the right address and was signed for by a Wells Fargo representative with initials CT! I am being forced to pay both loans even though TCU has not transferred any money! Both banks are screwing me and threatening me!! Forcing me to pay both loans and refusing to void the check and pay it electronically! Neither bank is coming up with a solution and has denied every simple solution I have suggested! Completely useless banks!!

  Response from the owner

  Hello, Mike. We certainly understand your frustration, and can assure you that it’s shared by the many team members who’ve been working to resolve this matter on your behalf. We will continue to work with you and advocate FOR you with Wells Fargo until this issue resolved once and for all.

• M

  Michael Rotheker
  4

  Recently took out a home equity loan and the process was mostly painless. There were a few individuals who dropped the ball along the way, but Jessica came to our rescue just in the nick of time. Throughout, she has picked up the slack where others have failed and for that I wanted to give her a huge shout of praise! Well done Jessica!! You deserve a raise and a promotion. Thank you, thank you, thank you!

  Response from the owner

  Hi, Michael. Thank you for your great feedback. We're pretty proud of Jessica as well and will be sure to pass along your kind words. We'll also make sure to share your additional comments with our Leadership Team for follow-up. Thanks for being a member and for entrusting TCU with your loan needs. Have a great week!

• K

  Kellie Arendt
  1

  Just want to share our experience with Teachers Credit Union. We have had a home equity loan with them and will be paying off and closing that next week because we have sold our home here. Well, our payment is due on the 25th — closing is March 31. Numbers are run, mortgage set, closing approved, so we asked if we should make the payment or not. Our new lender said we should check with TCU but that it could mess up the numbers for closing. So Tom called. They will count us late (I bet they’ll even report it to the credit bureaus, how nice) and charge us a $25 late fee! TCU used to be such a nice, friendly hometown bank...

• J

  Jamie Alley
  1

  My 18 y/o daughter and I entered this bank today to open her first checking account. We were the only patrons in the bank and there was one account manager on duty. We were directed to sit outside her open-doored office to await assistance. After sitting for five minutes, the account manager made a personal call to discuss her plans for sometime next week. This bank will not be servicing our money management needs and I am overly disappointed that a customer oriented business has such low standards for their consumer interactions.

  Response from the owner

  Hello, Jamie. I am very sorry to hear about your experience. Please be assured that I will forward your comments to a member of our Leadership Team.

• M

  Mike Coder
  1

  Horrible place!!! I had a gentleman write me a check for payment on my motorcycle but i discussed with him i would need to have the check looked at by my bank. Soi took it there and did not try to deposit but simply ask the young ladies to take a look and see if they suspected fraudulence so they looked into it and for sure it was fraudulent so we laughed i said thank you thats what i came there for. So to me all is well i did the right thing. Nope same day i try to use my atm card and my account was frozen so now today (day 2) i try again still frozen. Meanwhile my newborn needs diapers,food, etc. I need gas,food etc and also so does my wife and 8 year old son. So now i play the wait game. So tcu illegally held my funds which i work hard for and made my family suffer and ruined my day by getting declined and then trying to scrape together enough cash to get gas in the car to provide for my family. In my eyes this was very neglegent and unprofessional. They didnt even have the decency to call me or let me know this was all gonna happen. This is what i get for trusting tcu and doing the right thing.

  Response from the owner

  Wow. We are very sorry for your experience, Mike. Please know we have routed your feedback to someone who will investigate what happened.

• R

  Renae I
  1

  I don't bank here was with someone who does but I would never do so the clerk waiting on him was rude sour woman acted like he was inconveniencing her because he wanted to check his account and didn't have his number with him.things went from bad to worse when he dared to ask a question which he never did get an answer to. I'm sorry if an elderly customer is a problem for this bank perhaps he should take his business elsewhere

  Response from the owner

  Renae: We are very sorry for this poor experience and have forwarded your comments to the appropriate individuals at TCU to follow up. Thank you for calling this to our attention. I spoke with the Kurt, the manager at our Concord (Elkhart Road) Service Center, and he would very much like to know more about the gentleman's experience so he can address it directly with his team. If you are willing to discuss this, please feel free to reach out to Kurt at 574-284-6458. Thank you!

• G

  GO ND
  5

  not a bank, a credit union. great place for your money needs