TAPCO Credit Union 112th St, Tacoma

TAPCO Credit Union Reviews

• M

  Morgan Wiseman
  1

  UPDATE: I’ve contacted Pat McElligott, Chair Rob Masko, Vice Chair and Justin Martin, Chief Executive Officer regarding this matter and hope for this to be addressed ASAP. If I could rate this TAPCO location 0 stars I would. I just had the worst experience I have ever had at any business in my entire life. I have my car loan through TAPCO and have always used my Navy Federal Debit card (I am a veteran) to make my car payments through the drive through at the Bonney lake location and the central Tacoma location with no problems. I cannot afford to make appointments over the phone due to the hefty $15 fee that comes along with that. Today, I had to take my 2 year old son to urgent care and he tested positive for COVID. After we left urgent care, I went through the drive through and told the cashier that I would like to make my car payment. I was told I would need to come inside to make a payment with a debit card that was not affiliated with TAPCO. I explained I had just left urgent care with my son and I cannot come inside or we’d be exposing other people and asked if they could make an exception. Amy, supervisor of all of the TAPCOs apparently, told the cashier I had to come inside. The cashier held onto my cards. I come inside with my sick son, and let the customers in line know out of courtesy to others, my 2 year old son has Covid, they won’t let me make my payment through the drive thru, I’m a single mom and need to make my car payment so here we are. Amy, whom is supposed to be a supervisor professional, comes up to me pointing her finger to door and demands I leave. I ask this so called professional, what do I do to make my car payment, can you help me? Amy refused to give me any suggestions or support on this matter. Instead, said “you know what your options are, leave now or I am calling the cops.” I left and called the other Tacoma TAPCO who was nice enough to waive the phone charge. I left a message for Heather who oversees Amy to call me back to address this traumatic experience. I suggest going to another credit union if you can to avoid the dehumanizing treatment TAPCO gives its customers. Let alone to a veteran with a sick child. TAPCO you should be ashamed of your supervisors behavior and need to address this.

  Response from the owner

  Thank you for bringing this to our attention. We value your membership and apologize that we fell short on our service standards. We understand that you have been in contact with a member of our executive team. If there is anything else we can help you with, please contact us 253.565.9895.

• P

  Phil Carder
  1

  Today I walked in the canyon branch and was totally caught off gaurd. There are flags everywhere and they are not american ones. My family has been banking with Tapco for over 70 years. I have always seen them as a trusted and profesional institution. Totally unprofessional mixing politics with business. I am not confident there agenda is to protect my money and offer solid banking products anymore...take your money and run!

  Response from the owner

  Phil, thank you for the review. TAPCO branches are celebrating Tacoma & Pierce County Pride Month and have small flags available for members to take as part of the celebration. TAPCO supports inclusiveness in the community and with our staff. Please give us a call at 253.565.9895 if we can answer any further questions for you.

• C

  Craig Perkins
  1

  Have Always Had Good Experiences w/Tapco Till Now. Member of CUs for Over 40 yrs & Internet/Finance Manager for Car Stores for Over 22yrs. I Was Helping a Tapco Customer w/an Auto Trade-In. A Few Days Later I Got a Call From "JOSH" in Tapco's Loan Payment Dept. He Seemed To Have a Chip on His Shoulder & a BAD Attitude Right From the Word Go. It Only Took a Couple Minutes To See He Had Over Stepped & Was Way Out of His Depth. The More He Spoke, The More Unprofessional He Proved To Be. On Top of Showing He Truly Had Absolutely No Idea What He Was Talking About. After Hundreds Of Credit Union Interactions Over The Years I Have Never Been Motivated To Leave One a Bad Review Till Now. After Calling & Speaking w/Tapco Management They Will Figure Out That He Is Either In The Wrong Business or an Issue w/Training. As Someone Who Has Managed Many Employees over the Years. My Question For An Employee Like This Is Always: What Will He Do To Embarrass Us Next Time?

  Response from the owner

  Thank you for bringing this to our attention. We take great pride in offering exceptional service and apologize that we fell short in your interactions with us.

• L

  Lisa Goodwin
  5

  Love Tapco credit Union they helped my family out tremendously when we needed it! One particular gentleman Joseph in Account solutions he's always been so respectful and helpful Thank you Joseph for being so Awesome!! They are all Amazing employees!!

  Response from the owner

  Thank you for the review, Lisa! TAPCO staff strides in helping every member and we appreciate you sharing your experience.

• K

  Kruella Coats
  5

  I've had a Tapco account for almost 30 years and have never had a problem. That makes it a great place to keep my money safe and available.

  Response from the owner

  Thank you for taking the time to share your review of TAPCO. We appreciate having you as a member.

• Z

  Zachary Jose
  1

  Google reviews made me give 1 star but in reality it's 0 stars. I only gave a 1 star because I had to. After hour agents are absolutely useless and the bank says it's closed at 10am on a Saturday. The Puyallup branch is open from 9-1pm but all I keep getting is after hour agents who can't do anything. I don't even know why Tapco uses a 3rd party which can't access our accounts or nothing.

  Response from the owner

  Hello Zachary. We are sorry to hear of your experience. Our Contact Center Manager has been trying to reach out to you on the number we have on file, but has been unsuccessful in reaching you. Please reach out to us at [email protected] at your earliest convenience.

• B

  Bill Cooper
  4

  I have been with TAPCO for many years and I have never had a problem with them. Although, I mostly use the online banking but the times I have been inside have been met with satisfactory service.

  Response from the owner

  Thank you Bill, we appreciate the review and happy to have you as a member.

• J

  J White
  4

  Got a loan for my truck several years ago. Haven't had any problems with Tapco and all my questions are quickly answered. My truck is now paid off and am getting another loan for another vehicle and expect the same kind of great service I have received over the past several years.

  Response from the owner

  Hi J, Thank you so much for taking the time to share your kind words with us. We're so pleased that you're happy with our service! We are grateful you're planning on bringing us your business once again with your next auto loan. As you mentioned, you can anticipate the same awesome service with us here at TAPCO for years to come. Our members make us who we are, so it's very important to us to go above and beyond for you every day. Thanks for being a member and we look forward to seeing you again soon!

• Z

  Zacchaeusify
  1

  I have had an account with Tapco for most of my life. For most of that time I had found their rates and service to be uncontested, and because of that I stayed with them even after an inordinate amount of erroneous dealings. But I can no longer tolerate costly and inconvenient issues after moving on to better options. The employees have generally been informative, courteous, and helpful, with a few exceptions, and in that I have no complaints. But I have had hundreds of dollars go unaccounted for and outright vanish from accounts without record, on multiple occasions, without assistance; nothing was done by this institution to help me rectify the situation. To a less troubling degree, I have had persistent issues with their machine services. ATM and coin machines specifically have had a right rate of unreliability which has failed me during moments when it was absolutely imperative that I have access to them, at some times costing me greatly and other times being a burdensome inconvenience. Ultimately, losing track of the finances one has entrusted to them is an inexcusable offence of any financial institution, and the deciding factor for switching to another credit union and rating Tapco poorly. There are better credit unions to choose from, and I highly recommend anybody considering Tapco search for another option.

• L

  Leslie Linehan
  1

  DO NOT GET A CREDIT CARD WITH THIS CREDIT UNION! IT IS NEAR TO IMPOSSIBE TO MAKE A PAYMENT WITHOUT GETTING IN YOUR FLINSTONES MOBILE AND SCOOTING IN PERSON TO THE BRANCH. YOU MUST GO INSIDE THOUGH, BECAUSE THE ATM MACHINES ARE 75% OF THE TIME OUT OF SERVICE! NO JOKE!! PUT YOUR MONEY IN A COFFEE CAN IN YOUR BACKYARD!! I WILL NEVER BANK WITH THIS CU AGAIN!! THEIR "ACCOUNT SOLUTIONS" DEPARTMENT IS NO HELP EITHER. EVEN IF YOU GO INSIDE THE BRANCH, THE TELLERS HAVE NO CLUE OF HOW TO HELP YOU. SERIOUSLY NOT AT ALL WORTH THE HEADACHE!!

  Response from the owner

  Hello Leslie, thank you for bringing this to our attention. One of our Supervisors tried to reach out to you to discuss this matter further, but was not able to get connected with you. If you can please contact us at 253.565.9895, we would like to help remedy this matter for you as soon as possible.