Taleris Credit Union Broadview Rd, Seven Hills

Taleris Credit Union Reviews

• G

  Greg Van Riper
  1

  Got my car loan through them. Yeah, they’ll give you a cheap rate but the customer support is beyond horrid; website is a joke; they will nickel and dime you in fees until you’re paying way more than if you went with another loan provider. Do yourself a favor and heed all review advice and do not accept a loan through this company.

  Response from the owner

  Greg, We appreciate your comments and would like to discuss the issues you have mentioned in your review. Please give us a call at 216.739.2300 and we can discuss each of your issues. We have many satisfied members who have received a competitive rate and been approved for loans. We are sorry you were not satisfied with your loan results. Again, please feel free to contact us at your convenience. We'd like to help.

• w

  wendy grant
  1

  Been with them Roughly since 2009 no loyalty and no communication. JUST FEE AFTER FEE . NO EXPLANATION NO NOTICE . NO MORE. TIME FOR A CHANGE. I have a limit and know how many times can use my card. I try real hard to NEVER USE MY PIN # BECAUSE I KNOW I WILL BE CHARGED A FEE. I BEING CHARGED A FEE FOR AMOUNTS, WALMART,GIANT EAGLE& NOW BATH & BODY WORKS. I am running out of places to shop and use my card WITHOUT BEING HIT WITH A FEE.

  Response from the owner

  Ms. Grant, We appreciate your comments. It is my understanding you already spoke with a manager at Taleris and she is working on getting you an answer to your issue. Additionally, regarding notices and communication, we do post notices on our website and in our blog regarding issues that affect our members. We also have all of our fees, forms and disclosures easily accessible on the main landing page of our website. We also have numerous ways for members to reach out to us with issues, comments, questions or concerns. I am sorry that you had a negative experience, and I am sure that your issue will be resolved quickly. Best of luck to you.

• L

  Lanesha Pointer
  1

  (1)Got approved for a 10,000 used car loan. Taleris was no help in assisting with that. (2) Applied for a personal loan and was denied. No reason as to why. Brian and Jessica are basically useless. (3) I don’t even think there’s a branch manager. I called and someone could not tell me the name At ALL!! A bunch of dummies!!!

  Response from the owner

  Lanesha, Thank you for your comments. We are sorry you had issues with your loan. Our loan staff is very diligent in trying to get our members approved for loans, but that doesn't always work out. Unfortunately, not everyone is approved for a loan. Anyone who is denied for a loan will receive a letter via mail with information as to the reason. If you did not receive this notice or you need to speak to someone regarding this loan please call us at 216.739.2300. We would be glad to help you. Our Seven Hills branch, does, in fact, have a branch manager and she would be happy to help you as well.

• f

  frankie Wyatt
  1

  Pay attention to all of the awful reviews this Credit Union has!!! They offered the best interest rate when I had applied at a local dealership so I just went with them, not knowing the three years of constant hassle they were! I have never in my life dealt with a company that “loses” checks in the mail more then they do. Sure once, I could see something happening, but no. Five separate occasions they’ve “lost” my checks in the mail. I swear it’s just to make you pay their online and by phone processing fees. Their staff is AWFUL as well. You can leave voicemails, emails and no one ever calls you back. The only time you’re going to hear back from this company is when the rude man from their collection department is calling you because another check “got lost in the mail.” Do yourself a favor and pay that extra .05% of interest and avoid this awful company! To sell my vehicle the buying party wanted a 10 day pay off letter with their letterhead. Something that any company should be able to provide, but nope not them, not surprising either. We had to go through the hassle of four way calling to get a verbal from them, which not only the buying party, but the other financial institution has never heard of. My favorite part about this company is knowing I never have to deal with them again. Save yourself the hassle and find a financing institution elsewhere!!

  Response from the owner

  Frankie, I am sorry you had a difficult time with your auto loan. We apologize for any problems you may have had. At times, loans through dealerships can have issues. But, we want to do everything we can to work with you and fix any issue you have, or had, with this loan. Please give us a call at 216.739.2300 or email us at [email protected]. We do want to help set this straight for you.

• N

  Nick Hammerschmidt
  5

  I have had good luck with this CU. I have refinanced 2 vehicles here directly after some challenging credit issues and both times Susan and Kristen were available to help.

  Response from the owner

  Nick, Thank you so much for your kind words! We do try diligently to put the needs of our members first and provide them with quality service. Thank you for being a member!

• C

  Chris Simpson
  1

  Go somewhere else to bank, I was charged 2 overdraft fees on an account that has a $5 required balance, I hit the wrong button typing in the payment to my credit card which took the balance down to $4, noone would reverse the charges. I didn't even overdraft the account and was charged $74!!

  Response from the owner

  Chris, I am sorry you had an issue with your account and I am hoping you contacted us to rectify this matter. At times, mistakes can be made by us or by the member, or both... but issues can only be solved when everyone communicates with each other to straighten out the problem. We appreciate your business and, if for some reason this has not been rectified, please contact us at 216.739.2300 so we can figure this out for you.

• R

  Roman Dutka
  1

  Customer support is zero help. Not willing to work with clients.

  Response from the owner

  Roman, Thanks for posting a comment. We pride ourselves in providing quality service to our members, although at times, we may fall short of someone's expectations, especially now, when we, like many business are short staffed. We'd like to get a better idea of what your issues are as your comments are a little vague. Please feel free to contact us at 216.739.2300 or [email protected] so we can discuss your issues in detail.

• I

  Ian
  2

  I’ve been a member for years without issue. I’ve had to call the loan department twice in the last 3 weeks and unfortunately talked to the same rude person each time, who wasn’t very respectful and didn’t seem to appreciate my business. After both those experiences and looking at other reviews I’m starting to have second thoughts.

  Response from the owner

  Ian... I am sorry you had a negative experience. Our primary goal is always to make sure our members have a positive experience and their financial needs are met. I would like to make sure your issues are addressed. Can you please give us a call so we can discuss this further? We are, like everyone else right now, very short handed, so please be patient with us. Thank you.