SWBC Mortgage Jacksonville Beach 3rd St, Jacksonville Beach

SWBC Mortgage Jacksonville Beach Reviews

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  Mark Imhoof
  2

  This company is outstanding GETTING your loan. Try calling them afterward and see what happens. I have had a mortgage here for eight years and am just off the phone now after calling and getting no answers for over a day. You get routed to an answering machine, leave a message and get no call back. I have been through two hurricanes and insurance issues. Finding someone to actually care enough to talk with you is a challenge. You are constantly referred to the website and diy options. Great getting you signed up and making cash on you. If you like spending your precious time wasting it, call this company. I had to hang up after the lady took five minutes back and forth trying to get my simple email address and suggest I call "customer service", after a 25 minute hold and having this experience multiple times over the past eight years. I can't stand disrespect and companies who act like they are doing you a favor. Unreal.

  Response from the owner

  Hello Mark, we’re sorry to hear about your experience with SWBC Mortgage Corporation. We have escalated the issue to our mortgage servicing team and someone will be reaching out to you directly. Please let us know if you need anything else and have a good day!

• A

  Ashantae Green
  5

  I love Team Holmes! They are miracle workers! Rick, Marianne, Alex, Dawn and the whole team are Amazing! They are very knowledgeable, responsive, courteous and professional! I recommend them to anyone in need of a mortgage! They made buying my 1st home as painless as possible! Thank you a million times!

• S

  Sean O
  5

  The Holmes Team work with us through every step of the way on our first mortgage and took the time to explain things that we didn't understand. At all times they were looking out for our best interest and how we could get the most out of our mortgage. I would highly recommend them to anyone considering to mortgage with SWBC.

• L

  Leslie Spears
  5

  I’ve recently completed my third Mortgage Loan with Team Holmes at SWBC. All 3 were completed in a timely and professional manner. Every member of the Team I worked with was extremely friendly and efficient in the helpful in the loan process. The are my go to lenders in Florida.

• M

  Melissa T
  5

  Rick and his team worked really hard to ensure a 30 day closing. They were on top of everything every step of the way and paid attention to details. They were always available to answer any questions or concerns. I highly recommend them for your mortgage needs!

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  Carmen Franco
  5

  Many thanks to Eddie, Susan and the team. These people were super helpful best experience ever buying a house me and my family are very grateful.They were on time with everything and I will definitely recommend them to friends and family. Love ya!

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  Eric Gaiser
  5

  Great customer service. Highly recommend this lender and Travis is the man! Great stuff here, got a great rate and we were informed and guided every step of the way as first time buyers.

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  Atiyathegardener
  5

  Very professional, personable and timely. Answered all of my phone calls and questions. I would highly recommend this lender.

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  Mary Francis
  5

  Great and supportive team. So helpful in the mortgage process!