Supreme Lending Parkway Ave, Elkhart

Supreme Lending Reviews

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  Hannah Conner
  5

  The entire team at Supreme Lending (especially our direct contact Jenny) went above and beyond in our very unusual and lengthy home buying process. They were always available with almost instant responses to answer any questions or concerns we had. I highly recommend using Supreme as your local lending due to the acute attention to detail and wonderful care they provide which cannot be matched by the large lending companies.

  Response from the owner

  Thank you so much Hannah, we were glad you were able to experience Supreme service! And we are so happy for you and Tristin, enjoy your new home!

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  Christina Gary
  5

  My husband and I went through Supreme Lending a couple of years ago to assist us in our home loan for our first home. Rich and his associates were very helpful through the whole process and kept checking in with us over the couple of years. We just recently refinanced through them a couple of months ago and we received the best service yet again! I recommend them 100%!

  Response from the owner

  Thank you so much Christina, we truly value loyal customers like you and your husband!

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  Todd Cochran
  5

  What a quick (Loan was ready to close in 3 weeks) and easy process this was. The Supreme lending team (Jenny, Tevis, Beth and Tina) answered every question the same day it was asked, including weekends and after hours. They went above and beyond to make sure I was happy with each step of the home buying process, going beyond just setting up my Loan. I would highly recommend Supreme Lending. There cannot be a better home buying experience. Thank you all again for being such an incredible team!!

  Response from the owner

  Thanks Todd, it was a pleasure working with you and we hope you enjoy your new home!

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  Maddison Read
  1

  If I could give 0 stars I absolutely would. We are scheduled to close on our house tomorrow. Tonight at 5:30 pm I got a series of calls from the loan officer and the underwriting assistant basically saying that they need more paperwork to approve the loan. The night before the day we close! They’re the ones that schedule the closing! We signed the final disclosure 3 days ago and I asked if everything was good and was consistently told that everything was good to go! Apparently it’s not and they don’t have the courtesy to let us know until the night before.

  Response from the owner

  Thank you for your comment. We have sent a response to the email address for your account. For further assistance you may contact us at [email protected]

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  Jojo
  5

  I had a great experience with this lending company. They were able to get me the home I wanted with no problems. I highly recommend them for anyone lending needs. They were able to give a far better rate than any bank would. They took the time to answer my questions and always got back with expeditiously.

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  Tori Blackburn
  5

  Rich is absolutely amazing. He was super helpful in answering all our questions and even after we closed on our home. He will answer call and text no matter the hour of the day and work with you to the best of his ability to help make sure you have everything you need. Highly recommend if you’re a first time home buyer!

  Response from the owner

  Thank you so much Tori! We are glad you were able to experience Supreme service, we love having you as a customer!

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  Court Jan
  1

  I wasn’t taken seriously throughout the entire loan process. I consistently had to do every single follow up in terms of the loan. Granted, we had a lot of issues with the house we were wanting to purchase and it had to undergo repairs for several weeks. Regardless, I still had to initiate contact to check and see where the appraisal was at, when it was going to be scheduled, if the repairs were done, etc. none of the information was openly shared with me as soon as they were notified. I work in the financial industry, and the service that was provided here was not satisfactory. Anytime I need or get new information, I immediately contact my customers. So I found this process completely frustrating. Not to mention, it’s been 2-3 months and we still haven’t closed on the house or even had the appraisal. Please treat others as you would like to be treated in such a daunting process.

  Response from the owner

  Hi Court. It doesn’t look like we’ve had you as a customer, but please let us know if you’d like assistance in buying a home! If you would like to speak with us about our customer service, please contact our Consumer Relations department so we can assist you ASAP (469-857-7255 / [email protected]).

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  Scott Conklin
  5

  The folks at Supreme Lending were awesome, they explained and walked me through every step of the process. At any time if I had a question they responded within minutes to any of my questions. I would definitely recommend them and will use them in the future!

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  Antonio Ortega
  5

  Tevis and the whole Supreme Lending Staff were incredibly helpful and knowledgeable when we applied for a VA Loan. They made the process real smooth and always kept us updated as the process kept moving forward. Highly recommend them to anyone looking to apply for a loan.

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  paul simmerman
  1

  IF i could give 0 stars I would. The customer service from the loan officer RIch enfield was terrible. I was a first time home buyer and was only shown one option for a loan. In the rush process, he couldn't read a fax from my bank and actually had the nerve to ask for my log in information for my bank account. I dont even think thats legal. Then after the rush process of the loan is over I receive a bill saying I still owe taxes that are supposed to be escrowed in my payment. I contact him and he says he'll get it straightened out. 10 days go by and the bill is three days late i hear nothing. So I contact him and he tell me i need to call the mortgage company. As I said, terrible service. I wouldnt recommend this company to anyone. They do work fast, but dont expect help once they sell your loan. Which was sold before I even made the first payment.

  Response from the owner

  Supreme Lending strives to offer the best customer service possible and we regret you feel that we did not meet our objective. It is our understanding that this issue has been resolved offline however, if you still have questions or concerns please feel free to reach out to our Consumer Relations Department at [email protected].