SunWest Credit Union N Campbell Ave, Tucson

SunWest Credit Union Reviews

• B

  Brandon Houmand
  5

  I have been a credit union member and conducted shared branching at this location with another out of state account. I have lived in different states and conducted shared branching for over a decade and I have not found a better more genuine staff. If you want to feel valued and have any team member be able to help you with whatever your needs are, then this is the place for you. I recently joined this credit union because of the great service and care I receive from each associate every time I have conducted a transaction. I challenge you to find a better Credit Union staff!

  Response from the owner

  Thank you so much for the kind words, Brandon! We are happy to hear you are receiving the highest level of service from our team!

• N

  Nallely Flores
  5

  Veronica is amazing and has helped me many times. She is friendly but over all she cares about her customers. I have recommended Sun West to many of my friends and I will continue doing so. Thank you Veronica and Sun West for your amazing customer service.

  Response from the owner

  Thank you, Nallely! We're glad to be of service, and lucky to have employees like Veronica who care so much about each member!

• A

  Andrea Olivas
  5

  What a great experience I have had working with Annette from Sun West. She made my refinance experience so smooth. She was very pleasant, efficient and informative when it came to answering all my questions (and I had a lot). Annette’s availability and attention to assist me was phenomenal. I will definitely be sure to refer her to assist anyone in need of financial loans or just wanting to find a great credit union to work with. I really hope whoever reads my review will be as thankful as I was to work with them. Thank you, Annette and SWFCU.

  Response from the owner

  Thank you for the review, Andrea! We're so glad you enjoyed working with Annette!

• A

  Anahi Ruiz
  5

  Had a great experience from getting a personal loan to refinancing my car! Veronica Doe was very helpful and very responsive at all times. She definitely made this process so much easier!

  Response from the owner

  Thank you, Anahi! We're happy to hear about your experience, and love our caring employees!

• m

  maria lopez
  5

  My experience with sunwest Federal Credit Union has been a very pleasant one. Employees are very nice and helpful and try their best to accommodate your financial needs. It has a different atmosphere than most but very comfortable. I already have recommended a friend who also has applied and approved! Keep up the great service!

  Response from the owner

  Thank you, Maria, that's what we love to hear!

• E

  Elian “BelleFan91” S
  5

  Where do I start, SunWest is the BEST and Veronica, is even better she is a GEM 💎.. She helped my family in so many ways I can’t even believe there is still people like her that care so much. SunWest is an amazing bank, because of the people they have like Veronica!💕 They are family!

  Response from the owner

  Hello Elian, thank you for sharing your experience with us! We love having employees like Veronica, and are glad to have you as part of our family!!

• A

  Andrew Kirby
  2

  In the market for a new credit union, and liking the positive reviews posted here, I emailed through the website and asked for more details about opening an account. No reply in two weeks, so low scores here and I'm opening an account with another CU, who did respond.

  Response from the owner

  Hello Andrew, thank you for sharing your experience. Service is our number one priority and we're sorry to hear we fell short of our expectations in this instance. We will share your experience with our team so we can improve on our response time.

• B

  B. Juvera
  5

  I love going here, I live way out of town and still manage to come into the union when needed. The staff is amazing, Veronica is the absolute best I call her for all my questions, and she assist me quickly, and promptly..

  Response from the owner

  Thank you, that's wonderful to hear!

• K

  KEDAR MUDHALWADKAR
  1

  New to the area and phoned them for a service requirement. Even after a year in the pandemic, they still don't support virtual or phone meeting. How can a new customer who don't have way to attend in person meeting get to the branch? Lack of empathy and common sense.

  Response from the owner

  Hi Kedar, thank you for sharing your feedback with us and providing insight into your experience with opening an account online. Trying to open an account during the pandemic and not having the kind of access you expected can be frustrating. Although we can definitely do most of the account opening process online, we do still have to confirm each account holder’s ID to ensure he or she isn’t at risk for identity theft. As of right now, that has to be done in the branch, either through our drive-thru lane or in-person with a Branch Representative. We apologize if that option was not provided to you on the phone, and have discussed your experience with our teams to improve this communication in the future. Please let us know if there’s anything else we can help with.

• R

  Rachel Susco
  5

  The Campbell location is so much more than a bank, they are like family to me. These women continuously go out of their way to help you with your financial needs and to also put a smile on your face. I wouldn't bank anywhere else!