Sunmark Credit Union Central Ave, Albany

Sunmark Credit Union Reviews

• P

  Pammy NYC
  5

  I wish I could give Sunmark 10 stars. They provide the most professional, courteous, friendly, efficient service you could ever ask for. Richard and Sharon made me feel very comfortable, did not rush me and made sure I understood everything. I look forward to doing additional business with Sunmark.

  Response from the owner

  Thank you for the review, Pammy. At Sunmark, you’re a person, not an account number.

• C

  Co Degus
  1

  stick with capcom sefcu or any of the other ones around here. Switched over my spending account to them. Keep thousands of dollars in it make monthly deposits never overdrafted. Left me stranded because they wouldnt clear a business check while i was out of town. Explained situation to manager how i was going to have to take a bus to my other bank and get cash to pay car mechanic 4 hours away(8hours round trip) wouldnt push BUSINESS check to clear a day early for me LOL. Could have walked into any check cashing place and paid 30 dollars and walked out with money in hand LOL but i chose to have the bank i make 10k monthly deposits with cash a 1800 dollar check on the mobile app and they leave me stranded. Starin and Katie the managers couldnt even spell customer service let alone give it. Absolutely disgusted that i chose to bank with them meanwhile im at a bus station because of it LOL

  Response from the owner

  Hello Co - We apologize for your poor experience. Please send us an email to [email protected], with your contact information if you would like to speak to a member of our management team. We are always looking for ways to improve.

• A

  Anthony Bha
  5

  I've been a credit union member since 2014. I also have a business loan through them. I only bank here as The Business Loan representative volunteers at the Capital Region Food Bank. I've told this to friends and they have also decided to do business with this credit union.

  Response from the owner

  Thank you, Anthony for the positive review and for recommending Sunmark to others! Good vibes!!

• m

  michael clifford
  5

  Great customer relations. Sharon H. Is always a pleasure to see, she goes out of way to help.

  Response from the owner

  Thank you Michael for sharing your positive experience with Sunmark. We are so glad to have Sharon on our team. Good vibes!

• A

  Angela Brabham
  5

  I just became a member of Sunmark and Representative Daniel Lewis was a pleasure to work with. On top of being extremely knowledgeable, Daniel presented options that I didn't even know were available! Sunmark is definitely the best credit union in the capital region! Thanks again Daniel for your above and beyond service.

  Response from the owner

  Thank you for the review, Angela and welcome to Sunmark! We take pride in providing options to help our members reach their financial goals. Only we can do this thanks to our unique business model, where everything we make goes back to our owners. That’s you! We are so excited to have Daniel on our team.

• G

  GitOutOver
  1

  Seems generous to give 1 star when I got 0 response to my call to ask about mortgage refinancing options. I was told it would be 3 days due to being busy with the low rates. OK, no problem. I waited more than a week. Called back and was told they would call me at 3 that afternoon or the next. Another week has passed. Still nothing.

  Response from the owner

  We are very sorry to hear you did not receive a call back from our team. That's not like us, and we're not happy about that either. We would still be happy to provide you with options. Please call us at 866-Sunmark and we will assist you with the information you need.

• P

  Pete Gallo
  5

  I had a great experience with sunmark while closing a auto loan on my new truck. Waseem Samuel was awesome and very friendly during the process and very helpful too. I would definitely recommend anyone to go here in the near future

• H

  Howard Barrett
  1

  Have gotten nothing but a run around from this credit union

  Response from the owner

  Hi Howard- We're sorry to hear you did not have a good experience. Please feel free to provide more details to us at [email protected] so we can better understand and possibly resolve any issues.

• B

  Beu P
  5

  Went to pick up a check for my auto loan, in and out in less than ten minutes. I did DocuSign so that helped as I didn’t have to spend countless hours reviewing documents in the bank.

• P

  Patrick Lindsley
  1

  Nothing but horrible service and failed promises. I regret signing up for an account with Sunmark FCU with so many better choices out there. 2/16 update. More problems,. Every other time I visit the ATM it's down requiring me to stop back in when the bank is open