Suncoast Credit Union Colonial Blvd, Fort Myers

Suncoast Credit Union Reviews

• J

  Jennifer Dix
  1

  I waited a few minutes to be checked in to have something notarized, was told someone will be with me in a few minutes. I'm sorry but 35 minutes is not a few minutes. Mind you I watched the one who was the notary walk in, sit in her office on the computer. Then actually a few minutes later she walked out only to tell me after sitting in her office for more than a few mins that they cannot notarized my document. Ridiculous and unacceptable. If that is something you cannot do than post it on your website or have your employees ask what kind of document you need notarized and tell them at check in that you cannot do that, so I DO NOT waste my time waiting for nothing!

  Response from the owner

  Dear Jennifer - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your experience with us. We would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• F

  Fabulous Monestime
  5

  Carmen has been the best help!! She helped my mother and my mother can not stop talking about it! My mother stated that Carmen seems to be the only one working or knows what’s going on… it’s so weird

  Response from the owner

  Thank you very much for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Carmen may be recognized.

• A

  Annette Wilson
  5

  Bobbie Ford was thorough and very efficient! She took care of us for our new car loan.

  Response from the owner

  Thank you, Annette, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Bobbie may be recognized. Thank you for being our member!

• D

  Diego Pascual
  5

  Gisselle Herrera was awesome! She’s courteous and professional. She was very efficient in handling our auto loan application. Explained everything in detail. We’ve always been proud members of Suncoast Credit Union because of the excellent service that we get!

  Response from the owner

  Thank you, Diego, for your 5-star review. We truly appreciate it!

• A

  Ana Salazar
  5

  Wonderful experience and excellent customer service.

  Response from the owner

  Thank you, Ana, for your 5-star review. We truly appreciate it!

• K

  Kimberly ALONSO
  1

  I encountered this girl. I was about to open a debit card but then, i present my 1 passport and 1 greencard and she didnt accept my greencard and told me its expired and its not a government ID. I know thats discrimination. I want to say to her face that she was unknowledgeable but i dont want to be rude instead i walk out and i went to other bank and they let me open an account to them. She was absolutely rude and told us Green card is not a government ID. But why do other suncoast let me open a debit card using my passport and greencard? Common sense. You dont deserve your position girl. Terrible teller.

  Response from the owner

  Dear Kimberly - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. Please send us an email with your contact information to: [email protected]. Thank you.

• D

  David Gilyard
  5

  Bobbi was a pleasure to work with. It's people like her that keep me banking with Suncoast

  Response from the owner

  Thank you, David, for your 5-star review. We truly appreciate it!

• S

  Susan Hamilton
  5

  Elana and the first employee were welcoming and very very friendly and helpful. Thank you.

  Response from the owner

  Thank you, Susan, for your 5-star review. We truly appreciate it!

• T

  Trevor Banas
  1

  The bank does seven day holds in checks then says seven days is 12 because they only do business days. Hey 👋 you’re open on saturdays....way to financially disable people from their money

  Response from the owner

  Dear Trevor - We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• C

  Christina Cappello
  1

  I walked into the branch on constitution and 41 to have papers notarized, I signed in, I was the first person in the building and first in line for a banker. I sat in the lobby for 20 mins waiting before the woman who was standing behind the teller area appeared to be hanging out approached me and asked what documents I needed notorized(POA) she proceeded to tell me that they don’t notarize that type of document. I proceeded to tell her thank you for letting me know AFTER I’ve been sitting here for 20 minutes, she then apologized and said that she was away from her desk. Which I could clearly see that from the lobby area. while she nonchalantly chatted with a customer who was being helped by the teller at the counter. I will not be returning to this location for their lack of acknowledgement in a timely manner.

  Response from the owner

  Hello Christina. We apologize for your frustration during this branch visit and have sent your review directly to our team. We encourage you to send an email to [email protected] with the name of the teller you spoke with as well as any specific details you would like to share, as this information will help us in coaching our team. Thank you.