Suncoast Credit Union Teco Rd, Ruskin

Suncoast Credit Union Reviews

• V

  Valerie Heard
  5

  I really could not have asked for more today when I visited my local branch in Ruskin! I went in thinking I would probably be told some "try again later" story and ended up with what I needed to make my financial life better and easier to handle. The manager, Wendy Yeo, went above and beyond to help me with my needs and also helped me with the resources I need to teach financial literacy to my kindergarten students this spring! I went in at 4:39pm, she stayed late, didn't rush me and took care of every possible need I could have. I would absolutely refer parents (of my students) and friends to this credit union! Suncoast has been a godsend in my life, and I love being a member and passing it on to my high school daughter who is graduating next year!

  Response from the owner

  Thank you, Valerie, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Wendy may be recognized. Thank you for being our member!

• R

  Robert McHenry Jr
  5

  ⭐️Jason C. Was most helpful in setting up and preparing my service maintenance warranty for my vehicle. They definitely care and treat you like family, I greatly appreciate their outstanding service and their desire to cultivate a long term value-base relationship. Jason you are awesome 😎 💥🙏

  Response from the owner

  Thank you, Robert, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Jason may be recognized. Thank you for being our member!

• K

  Kelly Clem-Rickon
  1

  WORST BRANCH for Suncoast!! I am a teacher and have been a loyal Suncoast Member for over 20 years. I have always had great service, except this location. Today was my third and final try with the "Go away attitude" I have experienced it every time in Ruskin. I walked in at 4:10pm with my loan approved and ready to sign. Only three people were waiting and a rude staff member (blonde, second front right desk) yelled to tell the receptionist to make me get an appointment. I politely said you don't close for 50 minutes and I can't get off any other day to sign. She yelled, I CAN'T HEAR YOU!! She takes pleasure in guarding the door and running Members off with her invented policy that you have to have an appointment. I then had to drive to the HWY 301 Riverview Branch and walked in at 4:42pm. Brittany greeted me kindly and said no problem. Every staff member was professional and kind. Totally about an attitude of customer service. I am a loyal member with high deposits but feel a nuisance at the Ruskin location. They should take down the Celebrating 1 Million Members and put up a "Go Away!" sign at the front door of the Ruskin Branch.

  Response from the owner

  Dear Kelly - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide our members. We value you as a member and would appreciate the opportunity to learn more about your interactions with us. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• K

  Kathy Wilson
  5

  The experience's that I have had at this credit union are wonderful, the staff are alwas pleasant and very helpful and they take their time and don't rush you through what ever it is that you need to do. I want to shout out two fabulous ladies that were extremely helpful to me Luz Davis and Wendy Yoa.

  Response from the owner

  Thank you, Kathy, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team members Lu and Wendy may be recognized. Thank you for being our member!

• E

  E C
  1

  Every time I go into the location in Ruskin or Riverview(on 301 and Big Bend) the service is horrible. Have to wait for over 1 hour for simple transactions. Always seemed under staffed and employees are not attentive. Shop around before placing your finances with this credit union. They dont care about their customers.

  Response from the owner

  Dear E C - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide. We value you as a member and would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• S

  Sherita Scott
  5

  There is a wonderful employee who has been doing a great job in putting information of membership of this fabulous bank her name is Luz Davis

  Response from the owner

  Thank you, Sherita, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Liz may be recognized. Thank you for being our member!

• N

  Nikki Fragomeni
  5

  Jason went above and beyond to help me with a loan! He was nice, patient and efficient! I love this bank they’ve always treated me so perfectly and helped me with anything I need

  Response from the owner

  Thank you, Nikki, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Jason may be recognized. Thank you for being our member!

• J

  Jose Romero
  5

  Jason Crimi, Sir you are super professional, know what your doing, your patience amazing. Thank you for helping me achieve one of my life goals. Keep helping our members.

  Response from the owner

  Thank you, Jose, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Jason may be recognized. Thank you for being our member!

• M

  Marvie Tuazon
  1

  Bad experience. I planned to open a savings account for my grandson but with the ridiculous approach of the cistomer Service I decided Not to open anymore and planning to close my account . I left the Bank with no finished transactions after waiting standings waiting for someone to ask you if you need Help. And when an employee comes , she told me to wait until the one on the list comes back which probably went home already. I feel discrimination.

  Response from the owner

  Dear Marvie - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• A

  Aaron Wilcher
  5

  I met with Jason Crimi and he was awesome very knowledgeable answered all my questions. Very professional I’m so excited to be banking with Suncoast Credit Union .

  Response from the owner

  Thank you, Aaron, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Jason may be recognized. Thank you for being our member!