Suncoast Credit Union Crosspointe Dr, Naples

Suncoast Credit Union Reviews

• M

  Mandy Balyeat
  5

  We have been members of this branch and bank for a year and a half. The tellers are just amazing! The app is pretty easy to use. Opening the account went very smoothly. Thank you for the nice welcome to Suncoast. 😀

  Response from the owner

  Thank you, Mandy, for your 5-star review. We truly appreciate it!

• D

  Diana
  1

  I spoke with the bank manager about GAP insurance. I asked for clarification about the paperwork process between the dealership and suncoast credit union. She seemed very annoyed that I was asking for her to please explain the terms and procedures. She did not explain and gave me an attitude. She just repeated herself but did not explain further. I waited in awkward silence for about 10 minutes while she typed on her computer. She is not friendly, helpful or considerate. I walked out of there and called the 1800 number and got the answers I needed. I went to another branch (Vanderbilt and 951) and the experience was wonderful.

  Response from the owner

  Dear Diana - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• L

  Lentilk
  5

  Great experience here thanks to the very capable assistance of Eli Cabrera. He was extremely helpful, friendly, professional and efficient. I really appreciate his efforts and am happy to be a member. I also had a excellent experience with Aray recently. He couldn't have been more helpful.

  Response from the owner

  Thank you, Len, for your 5-star review and for taking the time to share your positive experience with us. We have shared your comments with the appropriate department so that our team member Eli may be recognized. Thank you for being our member!

• D

  Danielle Trabert
  1

  I bank here and I've never had an issue, so I suggested to my fiance that he go here to open a new bank account as well. Apparently an employee named Yania gave him a hard time and he left without an account. Went to Truist and they gave him one no problem. I have no idea what that employee's issue is but Suncoast should investigate since she's costing them business. It sounds to me like she's under trained or has a personal problem. As a member I'm highly disappointed.

  Response from the owner

  Dear Danielle - Customer service is a top priority for us and we are truly sorry to hear that you did not experience the level of service that we strive to provide our members. We value you as a member and would appreciate the opportunity to speak with you to learn more about your interactions with us. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• O

  Olga Reyes
  5

  Lisa Carter went above and beyond with the service she provided me, during my visit on 04/18 very neat branch, and friendly environment. Well recommended place.

  Response from the owner

  Thank you, Olga, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Lisa may be recognized. Thank you for being our member!

• T

  Tony Sandoval
  5

  Leaving this branch I felt the need to write a review based on how smooth my experience was from start to finish. Even with it being a bit busy during lunch hour, Yorenny, was nice enough to help me best understand a lot of banking questions I haven’t had answered in years with previous institutions. Aside from that everyone was extremely friendly, not usual in a lot of banks. Will be coming back forsure!

  Response from the owner

  Dear Tony - Thank you for taking the time to share your positive experience with us. We have shared your comments with our team so that Yorenny may be recognized. Thank you for being our member!

• C

  Catalina Calero
  5

  Suncoast has always been excellent. It is always nice to see LaTonya and Yorenny. In my last visit to see Yorenny, Latonya was very pleasant when I went in and helped me set up my appointment to see Yorenny. Yorenny provided my dad and I with excellent customer service, explained things throughly, and answered my questions with kindness. Giving Suncoast, Latonya, and Yorenny five star and five diamonds. Thank you Suncoast, Latonya, and Yorenny.

  Response from the owner

  Thank you, Catalina, for your 5-star review and for sharing your positive experience with us. We have shared your comments with the appropriate team so that Latonya and Yorenny may we recognized. Thank you for being our member!

• D

  David Gutwein
  5

  Susanne Chung did a great job of resolving an issue I had and kept it easy.

  Response from the owner

  Thank you, David, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comment with the appropriate department so that our team member Suzanne may be recognized. Thank you for being our member!

• P

  Pavel Ushakov
  1

  Worst bank I've ever worked with. Over 30 min wait lines in person or over the phone. Switching banks.

  Response from the owner

  Dear Pavel - We sincerely apologize for any inconvenience. We value you as a member and would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your full name and contact phone number to: [email protected]. Thank you very much.

• J

  Jacob Englund
  5

  Susanne was super nice and patient with us and helped us out very much!!!

  Response from the owner

  Thank you, Jacob, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member SUsanne may be recognized. Thank you for being our member!