Summit Credit Union - Headquarters Landmark Dr, Cottage Grove

Summit Credit Union - Headquarters Reviews

• B

  Brandon Miller
  5

  Yesterday, I drove 7 hours to a car dealership to pick up a truck and my financing wasn’t as set in stone as I had thought. I called summit and they bent over backwards for me to get a loan the same day so I didn’t have to make the drive a second time. I wasn’t even a current customer of theirs. It was unreal. Big thanks to Shae L., Angela H., and Megan O.!!! I tend to despise bankers, but when society crumbles and turns on the bankers in an act of retribution; I’ll tell everyone to leave the good people at Summit alone. They saved my a** yesterday and I can’t accurately put into words how much I appreciate it.

  Response from the owner

  Thanks for sharing your experience, Brandon! We're happy to hear you're enjoying the Summit difference!

• q

  quincy wilson
  1

  I have been with Summit Credit Union for over 5 years and never had any issues with this bank whatsoever. As of late though, Summit hasn’t been what’s it supposed to be or what it markets itself to be at least. It’s also very concerning that they encourage you to take out loans for overdraft protection, and also charge you ridiculous amounts of money for charges that come out of your account later than they should. It’s also very concerning that this bank is seeming all for financial literacy amongst younger people yet, taking advantage of younger people at the same time… hence why there’s summit credit unions posted all over madison high schools now lol. Go to another bank if you can. Update: don’t expect to get actual help for what you really need. Customer service representatives are very nonchalant and kind of rude. I do understand the impact of the pandemic, and how that plays a huge part in why companies are declining, but yo I’ve been on the phone for 40 minutes and haven’t received any help whatsoever besides someone giving me the same number I’ve been calling for the past hour. Seemingly everything that happens to your account is your issue, and it’s a huge inconvenience someone had to help you fix the issue. lol ridiculous.

  Response from the owner

  We're sorry to hear about your experience, Quincy. Please give us a call at (800) 236-5560 if there's anything our Member Service team can help you with.

• R

  Rylie Hendren
  2

  Has taken them over a week to process my credit card application. Phone wait time is forever. They insist on doing everything by phone in the middle of the workday. There is no communication between employees other than what the customer provides. Their technology is from a decade ago. Insist on doing things "the old fashioned way" even when their customers are 23 y/o. A dinosaur that'll go down with the rest of the small banks over the next decade of innovation. Would not apply here again for any other account.

  Response from the owner

  Rylie, thank you for letting us know about your frustrating experience. Your feedback helps us know where we need to improve, and we really appreciate you bringing this to our attention. The branch manager is reaching out to you to discuss your experience.

• M

  MariaRV W
  5

  I needed assistance ordering checks. Not only did I get through someone right away, but she was able to place the order for me and ordered them w/free shipping. The experience was amazing compared to my other bank (where I couldn't get to someone) I would strongly recommend Summit CU for your banking needs. Their mobile app is awesome too!!!! Thank you @Laura at customer service dept.

  Response from the owner

  Maria, thanks for letting us know about your great experience. We appreciate hearing from you, and we’ll be sure to let Laura know about your positive feedback.

• B

  Bryce Remy
  1

  Not sure who is running this mortgage department, but I would trust the sketchy mortgage shop more than this place. The amount of "system issues" their online banking has is ridiculous.

  Response from the owner

  Bryce, we’re disappointed to hear this. We work hard to meet our members’ needs. The branch manager is reaching out to you to discuss your experience.

• J

  Jess Morschauser
  1

  I wish the branch had a normal drive through and not the "personal teller machines" I needed to obtain a new debit card after having some fraudulent charges on mine. I was told I could go to ANY branch by the customer service representative on the phone. So I went to this location, as it's the closest one to my house only to find out they are unable to process new debit cards at this location. Don't tell me I can go to any branch if I can't. Also, I'm still fighting with Summit and the merchant to get the charges reversed on my card. The charges happened two months ago, I was told by customer service that it was handled and the charges will be reversed. The charges were reversed but now the merchant is requiring more proof from me or they are going to reverse the credit. Summit is doing absolutely nothing to help me besides telling me I need to send them a letter. So thanks for nothing Summit, as soon as this matter is handled I will be closing my accounts and going elsewhere.

  Response from the owner

  We’re sorry to hear this, Jess. Thanks for sharing your experience and we'll be in direct contact with you about your situation. We're always looking for ways to improve and your feedback is valuable to help us provide the best service to our members.