Summit Credit Union Summit Ave, Greensboro

Summit Credit Union Reviews

• L

  LaDonna Ames
  1

  If you work 9-5 this is not the bank for you. They do not have a 24 hour bank. If something is wrong with your card past 5 o’clock pm you have to wait to the next morning to fix it. I was trying to buy food for my kids it would not let me. And also I could not log into my account because they kept saying the password is wrong. I would not recommend them to anyone.

  Response from the owner

  We are sorry to hear that your experience was not a positive one, as we always strive to provide exemplary service to our members. We would like to speak with you about this further. Please email us your best contact number at [email protected]. Thank you for your membership.

• V

  Vicki Clapp
  5

  I gave been with Summit C.U. for several years now. This credit union is stellar!! I now have a financial institution that works WITH me and not against me. Will not go anywhere else!!! Wonderful people.

  Response from the owner

  Thank you, Vicki for the 5-star review! We appreciate your kind words. You made our day!

• O

  Office Diva
  1

  Customer Service was good up until they made a mistake. I had several services that I was using with Summit Credit Union and referred many relatives to this branch. I even stopped using my bank account with USAA because I thought business was better local. The first issue I had with them was a teller making a mistake and blaming me for giving me an additional $100. I attempted to dispute this knowing before I left the branch i counted the money out and placed in seperate envelopes for my kids. They never sent me a letter they never contacted me to discuss this issue they just threw my account in the negatives and waited for me to call them. By the time I seen the issue my account was closed and they were reporting $97 to the credit bureau. Most recently I made payment arrangements with a collection agency to clear a balance from a Visa I had in 2016. The account was closed and sold to several agencies and they contacted me to make payment arrangements. I was promised a window to make a settlement with the collection agency. By the time my money arrived Summit Credit union purchased the account back and will not work with me. I am out of work and on social security and still trying to work to pay this debt off and they are not wanting to work with me. I would not recommend this credit union to anyone. Before I went to them I had growing credit and did not have the amount of issues I am still dealing with. Instead of working with me they prefer to update my credit report so that this follows me versus settling to atleast take my last bit of money.

• E

  Eyes Wide Shut
  5

  Love my credit union. Everyone is wonderful. Most people who have bad experiences with banks have not been taught how to manage money. You have to be diligent and it's free to check your account every day. Keep up with your receipts, and balance your check register immediately after making a purchase, it only takes a few minutes after you get home. God continue to bless the wonderful employees at Summit Credit Union and give their customers wisdom and patience for there is only One without fault, You Jesus, and it is in Your name I pray. Amen.

• M

  Misha Tate
  1

  I never post reviews and have been with this bank over 5 years. The customer service has become horrible. The loan supervisor is rude. I have also contacted BBB. My family also banks here and have experience horrible service. We can definitely tell when the Branch Manager Debbie Giles is not in office. Over the past 6 months this bank has gone down. Horrible and needs to be looked into. We are planning to move to another credit union. Very Unhappy

  Response from the owner

  We are sorry to hear about what sounds like a terrible experience for your whole family. Our members should never have to deal with rudeness or poor service from any staff. We are trying to investigate your report. However, we cannot seem to find your name as a member. If you will, please contact our Member Service Call Center at 336-662-6200, providing your member name and as much info as you can about the staff and/or your transaction dates and times when any incident occurred.

• B

  Benjamin Berryhill
  3

  Allowed unauthorized Cash App withdrawals from my account, then blamed me for someone's actions of accessing my account. Never again. Done with them.

  Response from the owner

  Thank you for your feedback, Mr. Berryhill. Please contact our member service team at 336-662-6200 and we will be happy to assist you. We strive to always provide exemplary service to our members. Thank you for your membership.

• R

  Randy H
  1

  I have had multiple issues with this credit Union. One of the issues being you cannot call on the weekends if your card is declined or if you have a problem with your card. Also my issue is that they do not notify you on the weekends if anything is happened to your card. My card has been declined multiple times without warning me. I've decide to switch credit unions because of this issue on more than one occasion I have not been able to get help until Monday. A lot of banks are now starting to do the weekends and 24 hour services and they should go along with those banks

  Response from the owner

  I apologize for any inconvenience that you’ve experience while using your Summit Credit Union card account. I understand how frustrating it can be when something does not work as expected and you cannot get immediate help. You are correct that Summit Credit Union does not have a non-business-hours call center for general member services. We currently dedicate around-the-clock card services to lost or stolen cards and fraud monitoring for all of our card programs. Should any suspicious charges occur with your Summit Credit Union card, you will be promptly notified by a call or text message to your primary phone number on file with us. Summit Credit Union does implement strategic tactics in an effort to protect cardholders from fraud. These may occasionally result in the delay or failure of a valid transaction. One suggestion is to notify our Card Services Department in advance of any transactions that are unusually large or with a merchant located out of the country. In such cases, an exclusion can be placed on your account so that our fraud-monitoring services do not suspend activity on your account. Please give our Card Services a call and let us help make your obviously frustrating experience with us less troublesome.

• W

  Willie Tatum
  5

  I been will Summit Credit Union for over 15 years never had a problem with them, customer service is always polite and respectful, Building is always clean and smell good.

• S

  Sam Odle
  4

  Wife and I have been members since ‘13. We’ve only had good experiences, but do your homework and be aware some obvious drawbacks to banking at a local credit union vs national chains (most obviously lack of ATM locations). Try to come before or after the lunch rush and you should be fine 👍

  Response from the owner

  Hello Sam, I'm sorry to hear you haven't been informed more about our large ATM network. We are actually part of the largest ATM network in the country, Allpoint, which has over 50,000 ATMs nationwide and several located in other countries. We also have a partnership with Cashpoints located throughout North Carolina. If you need the convenience of a branch, our partnership with CO-OP Shared Branches allows you to use a network of Credit Unions to make deposits, withdrawals, payments, and more. Learn more about our locations and ATMs at https://www.summitcu.org/locations.

• M

  Madre Johnson
  1

  Not such a good bank after all. I had fraud on my account two years ago instead of them running the correct procedures they are forcing me to pay back the money and also threatened to call the police. Here it is two years later and I am still having to pay off for a situation I had no control over.