Summit Community Bank 4th Ave, Huntington

Summit Community Bank Reviews

• A

  Andrew Slayton
  5

  I bank with them and i don't experience any of the problems that the others are saying the customer service is great the app could use some updating but it works fine for me now im not saying what others on here are saying isn't true but me personally i haven't had a problem with them yet im happy i think why thier rank is so low is that the only people that posted a review are ones that had a negative experience with them

  Response from the owner

  Andrew, thank you for your feedback and comments. We appreciate you taking the time to review us and tell your experience with Summit. We're so glad that you are happy with us as your bank and we appreciate you giving us the opportunity to make your banking experience great. Always here to help!

• D

  Don Artman
  1

  This is a terrible bank with terrible customer service. I didn't want to bank with Summit or MVB, but I got stuck with them because of what happened to First State Bank. The app doesn't work. You can't get any help online or in person. Multiple attempts to get issues resolved just ended in more of my time wasted. Why? I can easily move my business to another bank, and will. Good riddance Summit Community Bank. Hopefully you last as long as MVB did.

  Response from the owner

  Hi Don, we're so sorry that you're having a frustrating experience. Please know I've escalated your concerns and we're working with our teams to check into your account(s) to see what's going on. We appreciate the opportunity to rebuild your trust, improve your experience, and make it right.

• K

  Kelly Jackson
  2

  MVB bought out my bank last year and ever since then I've had nothing but trouble. All kinds of hidden fees that weren't in the literature I was sent, random holds on regular deposits and abysmal customer service. The rules get changed from month to month and I'm done.

• N

  Nancy Burks
  1

  This bank and its “customer” service is AWFUL!!!! There is no personal touch and god forbid someone answer the phone!!! Oh and try to get the same answer from the ones that do, you’ll find yourself lost! They have no clue on how to treat customers but how could they when they don’t even have the capability to answer a ringing phone! I will be closing all of my accounts held with this company, they do not deserve the clients that were inherited as a result of the first state bank keeping us happy for so many years and who accommodated us and treated us all like family. It is an absolute shame!! Too bad I have to give the place a star just to be able to inform the public of their inability to run a bank and keep their customers happy.

• S

  Sadie Rain
  1

  Terrible bank. My online banking never works always having to call and get it fixed. My pin on my card won’t work. Have to use credit. Worst bank I’ve P ever had to deal with. Closing out my account ASAP

• A

  Adam Gillenwater
  1

  MVB is awful! 5 stars when it was First State.. I'd give zero for MVB if I could.

• M

  Mistie Crowder
  1

  Horrible service. Closing our account

• B

  Big Dogg WV
  1

  Horrible customer service, I’m changing banks today

  Response from the owner

  Hi there! We're sorry that you didn't have the best experience. Can you let us know what happened? We'd love the opportunity to make it right. Email [email protected] and one of our reps will be in touch!