Suffolk Federal Credit Union Horseblock Rd, Medford

Suffolk Federal Credit Union Reviews

• A

  AccessTheDJ Events
  1

  Worst bank / credit union I’ve ever dealt with. Customer Service is HORRIBLE. Long waits . Staff is clueless / not trained properly. I have 3 different accounts and 2 loans thru bank. NEVER missed a payment and have money in my accounts. Got hit with 4 overdraft fees because SPRINT tried doing automated payments which I cancelled and the bank was only able to refund me 1 overdraft fee of $32.. so now I’m out of $96 for a mistake from Sprint 🤔

• J

  John Clemente
  5

  Thank you Edward Burger for all your help and patience. My wife Kathy and I are extremely happy with all your attention and follow through. You are a great manager and you made sure we were happy. The world would be a better place if we could clone you. Thank you again John Clemente

  Response from the owner

  Hi John, we always want to deliver an exceptional member experience and it’s a pleasure to hear that Ed delivered that experience for you and your wife! We will be sure to pass along your note, thank you so much for your review and membership.

• l

  lou parisi
  5

  I have been banking at this location for five years. Everyone that works here are very professional and very helpful. Would like too especially show appreciation for one special person who always help her name is Nicole. She very professional. I would recommend this branch and Nicole to everybody and encourage them to there banking g there her full name is NicoleViscio.i want give a special thanks for all help . Thank you Louis Parisi

  Response from the owner

  Hi Lou, Thank you for your loyal membership and fantastic review. We are thrilled that Nicole and the rest of the team are providing you with a good experience. We will be sure to pass along your kind words to Nicole and the rest of the team!

• E

  Emily Hudson
  1

  The customer service at SFCU is abysmal. I have called repeatedly about an issue with my online account and the mobile app and the customer service representative, Peter, has been consistently rude and condescending. When I've tried to explain the issue I was seeing on my side of things with the app, he told me what I was saying was "impossible" because that's not what he was seeing on his end. The issue was clearly with the mobile app...an IT issue and something he could not see, but he kept cutting me off when I tried to explain what was happening. There was absolutely no need to be rude--SFCU, your call center representatives #1 job is to make sure your clients feel taken care of and HEARD, not repeatedly cut off. I have also been told different things by the customer service agents as far as changing email accounts and addresses, only to never hear back from them in the mobile app or the online banking portal. I have since switched banks and I'm planning on closing my accounts.

  Response from the owner

  Hi Emily, we are sorry to hear about your experience and you are absolutely right that the number one job of our member service representatives is to support our members in a professional and respectful manor. We appreciate you bringing this issue to our attention and would like the opportunity to talk with you further. A member from our management team will be reaching out to assist you directly. Thank you for your membership.

• R

  Ronnie Scott
  5

  Eric Roepke personal banker111 has been so helpful on both occasions he has been here for me we have developed a very nice business relationship I strongly recommend his service to all .

  Response from the owner

  Thank you for your feedback, it’s is great to hear how Eric was there for you. We will be sure to share your feedback with Eric and thank you for your valued membership!

• J

  Jason Koehler
  5

  Been banking here since they were located in the SCLS building. Great people.

  Response from the owner

  Hello Jason, thank you so much for the kind words and for being a long-time member! We’re so glad to be able to meet your banking needs and look forward to many more years of serving you!

• T

  Tennis Lover
  1

  Very poor customer service received from the Sr. Financial Representative at the Flanders/Riverside branch: total ego tripping!!! I do not recommend this particular branch. Closed my account and opened an account with Chase and the customer service experience was excellent! Just professional and knowledgeable Sr. Financial Representative with no ego tripping!

• M

  Melissa Gervasi
  1

  Horrible customer service. The teleservice members are rude and condescending. I called to report fraud on my account and the woman REFUSED to close my account and put in a dispute for the charge. I called back to confirm the action was done, and it was left open. Horrible customer service. You ask for representatives name and they question the inquiry.

  Response from the owner

  Hello Melissa, we’re sorry to hear that your recent experience at Suffolk Federal Credit Union was less than satisfactory. We appreciate you bringing this issue to our attention and would like the opportunity to talk with you further. A member from our management team will be reaching out to assist you directly. Thank you for your membership.

• B

  Bossdon BT
  1

  One of the worst banks during this time. One of the employees took upon themselves to have my direct deposit sent back to the IRS because I did not have a checkings account, but I have a savings account on file for quite sometime now. During this tragic pandemic & not being able to work. I was looking forward to my stimulus check. Its very absurd that an employee would reject my direct deposit & not just deposit it into my savings account. That is extremely disrespectful in severe times of need! People need to pay the bills they can with that money to atleast stay above water during extreme hard times! Suffolk federal credit union has to take a step back & decipher what kind of people they are hiring that would take upon themselves to reject any sort of direct deposit during this tremendous amount of hard financial times!

• R

  Rita R Tuckett
  5

  I LOVE the Medford location. I am relatively new to credit unions(bank at Chase). The staff are always pleasant, friendly with smiles and a welcome when you walk through the door. I would like to give some recognition to two financial reps., Stephanie Luciano and Michelle Eppig . Both are very professional, efficient and make you feel important . They give you complete attention!! Kudos to them!! I hope to continue banking with S.F.CU R. Rogers