Subaru of Corvallis Nw 5th St, Corvallis

Subaru of Corvallis Reviews

• R

  Rhea Graham
  5

  Jake, Cesar and Dustan were all amazing to work with. Very professional yet welcoming. Highly recommend.

  Response from the owner

  Thank you so much for your business and great review Rhea! Let us know how we may be of service in the future!

• M

  Megan Lin
  5

  I had a great experience trading in and upgrading yesterday! Christian and Bobby are wonderful to work with and truly made my visit exceptional! Will definitely return to Subaru of Corvallis for all my future car buying needs.

  Response from the owner

  Thank you for the great review Megan! We're blessed to have Christian and Bobby on our team! Let us know how we can be of service in the future!

• T

  Travis
  3

  Edit*. Switched from 1 to 3 star based on service. I had my car serviced there as they gave me a free first service. Service was great. When scheduled they said 90 mins for oil change and rotation. A lot of time for an oil change but things happen. During my wait got told they were running late and be 40 mins longer, turns out it was 40 mins more not on top of the 90. Marked oil filter to make sure they changed it and they did. Happy with service. Just bought a new 2020 WRX from here and got the car I wanted in the color I wanted. I have a number of issues with this place though to where I would recommend you walk rather than buy a vehicle here. I got the car I wanted but they are nothing but liars and people who mistreat your brand-new car, thus getting a 1/5, I wish I could give them a 0 because they are an absolute 0. The biggest issue I have is the lying finance person I worked with(second office to the left from the main room) who sold me on an extended warranty to get me a 1.9% interest rate. Near perfect credit, I should get a good interest rate. Claimed it was a promotion through Subaru but had to take the warranty. After talking with other dealerships, I could get that 1.9% without getting the warranty, which I didn’t want. So, this dealer conned me out of $2300 for a warranty that I didn't want for a reason of I work on my own vehicles and this car will be modified at some point voiding most of the warranty. The next large issue I have is the employee that joy rided my brand-new car as I was signing papers for it while taking it to get a full tank of gas, as promised by Subaru. I would suggest telling them to not fill the tank as the person who takes it has zero respect for your brand-new car. Subaru WRX’s since 2015 have a digital boost gauge, that boost gauge also records max boost, that boost gauge was selected during my test drive. The max boost that is set by Subaru is 15.9 PSI, although they do claim over boost, which if it goes above that for 2 seconds it cuts fuel thus limiting boost to a max of 20-21. The max boost recorded on my brand-new car was 19.6 PSI after that joy ride. That says the employee had some fun in a brand new vehicle that wasn’t his, a car that new shouldn’t be driven hard until it is broken in(depending on your views of break in procedure), I obviously think break in procedure is important, thus me taking issue with that employee bashing on my brand new car. I mentioned it to the finance person and he shrugged it off saying no it wouldn’t happen because it was a brand-new car. I owned the 2016 WRX, thus being very familiar. I bought a brand-new car that I had to go through and clean. There was adhesive all over the outside of the car from where the protect tape was from shipping. All the inside windows were dirty and needed cleaning as it looked like they just took a shop rag and wiped them down. Little things like the plastic film from the touchscreen that was taken off, crumpled up and thrown into the center console. Why does a new car need cleaned, I mean what is the dealer for? My new 2016 WRX from a different dealer was spotless, nothing needed cleaning, interior and exterior was perfect. Price wise they were the highest priced out of all Subaru dealers for the car in Oregon, they did drop the price a bit when I questioned Lilly about their prices and quoted other dealers. They didn’t price match, but dropped their price enough that it wasn’t worth going farther than Corvallis to get the car. I mentioned Lilly and will say she was good to work with for the most part. I emailed a lot of Subaru dealers through their websites and have previous interactions through many dealers (buying cars or parts), I never provided a phone number and indicated contact through email, I received a phone call from Subaru of Corvallis (Lilly) from pulling my phone number from previous interactions. I didn’t appreciate the call as I didn’t provide a phone number for a reason, I wanted documented text for prices.

  Response from the owner

  Travis thank you for your feedback. I can assure you that your purchasing experience was atypical and we have been looking closely at our policies surrounding who drives performance vehicles that come to us to ensure that this doesn't happen again. We greatly appreciate the opportunity to service your WRX. We understand that your time is valuable and we try our absolute best to ensure that any work is performed as efficiently as possible. We appreciate your patience and willingness to give us a second chance to earn your business. Let us know how we may be of service in the future.

• I

  Isaac Baral
  5

  Yesterday the dealership was pretty busy. The lady that helped me in the service department was extremely nice and she called me with updates explaining what was taking so long, offering her apologies (even though it wasn’t her fault). I love when the service department is real with their customers. Thank you, Subaru of Corvallis.

  Response from the owner

  Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Regards, The Subaru of Corvallis Team

• B

  Benjamin Young
  2

  Charged $140 for a simple problem diagnosis. Told me that a window motor had burned out and it would cost $600 to repair but it started working again, implying that if was in fact a simple loose wire connection. My car also has trouble starting and they told me nothing was wrong. Oh, and they lost a screw cap while diagnosing the problem, so I left worse off than I was and out $140. Super overpriced for what I got. Find a local mechanic and don’t waste your time here for mechanical issues.

  Response from the owner

  Hi Benjamin. Thank you for taking the time to provide us with your feedback. Our service director, Brian Carter, would love to speak with you about this. You can contact him by phone at (541) 754-1515 or via email at [email protected]. He looks forward to hearing from you.

• C

  Cady Lancaster
  5

  I had a wonderful experience doing a trade in for a Subaru. I REALLY felt like the staff wanted to help me and make sure I was getting the a vehicle and deal that fit me. I especially recommend working with Maya Leeds! A++++

  Response from the owner

  Thank you so much for the wonderful review Cady! We are truly blessed to have someone like Maya on our team! Let us know how we can be of service in the future!

• k

  ken habben
  5

  3rd car bought there and will return if in need of another. Larry sales rep. very helpful great young man .All people involved through out the sale were polite and courteous . Thank you

  Response from the owner

  Thank you so much for your business and great review Ken! Let us know how we may be of service in the future!

• B

  Blaine Snyder
  5

  The sales person was exceptional with followup and stayed thru completion .

  Response from the owner

  Blaine, we're happy to hear you had such a positive experience with our team! We appreciate you taking the time to let us know how we're doing. Congratulations on your new vehicle!

• A

  Andrew Zufall
  5

  Excellent customer service! I had a tricky situation, where I had problems with a repair done at a different Subaru dealership and they took great care of me. I really appreciated their help with the problem and I will be coming back here from now on. The staff I interacted with were friendly and professional. The shuttle driver, Corey, was only on his 3rd working there and he was great! He was such a nice guy! To top it all off, when I picked up my car they had vacuumed out the entire front of the car!

• S

  Stephanie Maggio
  5

  My husband and I recently traded in our old car and purchased a newer one at Subaru of Corvallis. Besides loving our new car, we also wanted to acknowledge the incredible service that Moses provided us with. He was kind, patient, and knowledgable. His kindness and helpfulness was instrumental in us driving away with the car that we wanted at a price that we were comfortable with.

  Response from the owner

  We are delighted to hear that you had a wonderful experience with Moses! Thank you so much Stephanie for taking the time to share this review! Let us know how we can be of service in the future!