State Employees Credit Union of New Mexico NM, Belen

State Employees Credit Union of New Mexico Reviews

• B

  Bernice Mcgovern
  2

  Employee state credit union is the worst bank to deal with I just closed my after 6 months I had two disbutes which these merchants took out my money and I couldn’t go to one concert because I was in hospital the other one turbo tax took out money and my Irs forums were rejected but they still took my money . could not resolve any of them they said they weren’t fraud . So anyways they want you to go through a whole process to dispute something I already tried with the company that’s why I went to the bank . So long story short I closed my account.

  Response from the owner

  Hi Bernice, Thank you for the feedback! We understand how stressful disputing a charge can be and we do everything we can to make the process as simple and straightforward as possible. However we are only able to follow up on disputed charges when a Member provides sufficient information to us so that we may do so. This is for the protection of all our Members and the security of the Credit Union itself. We're sorry you chose not to continue your membership with State ECU but we wish you success and good health in your future. Thank you for taking the time to share your experience with State ECU. We truly value hearing from our past or current Members about their experiences--both good and bad.

• A

  Alpha C
  3

  There is 1 assigned person to handle new accounts. If you call and leave a message, that person never calls you back. At least, that was my experience.I had to physically go in and was told by a female teller that that person was at lunch. She asked of I wanted to leave a message?I replied, no, as she does not return calls even after mulriplemessages. I spoke to the branch manager and she was very knowledgeable and polite.However, there was no real sense of urgency on the part of the staff there. Almost like, they are in slow motion in another time period.

  Response from the owner

  Hi Alpha, thank you for bringing this matter to our attention. We are glad to hear that the branch manager was able to help with your request and apologize that prior to your in-branch visit, we didn't live up to our goal to provide outstanding service on each and every interaction. We are currently working to improve our responsiveness so that we can provide a better experience for you and for all of our members. Thank you for your feedback and thank you for being a member!

• G

  Genevieve Payne
  5

  The Belen Branch has awesome and helpful employees. It's nice to bank there. If you want a great bank with great people you need to come to State Emploee Credit Union. You'll be glad you did. Happy and safe Hoiidays to all!!

  Response from the owner

  Hi Genevieve, thank you so much for the 5-star review! Knowing we've made a positive difference for our members is what keeps us going! Thank you for your kind words, and thank you for being a member. Wishing you a safe & happy holiday season too!

• D

  D Fritz
  5

  Almost a 20yr Belén customer.... No one comes close in service, least amount time in loan processing including paperwork....technology of online banking I've used since its conception which is a time saver... I fully trust all my interactions here, and you will too....

  Response from the owner

  Thank you for the glowing review, we really appreciate it -- and you!

• A

  Abel Romero
  5

  SECUNM really values its members, minimizing fees and always being helpful and friendly. I can also feel better banking here rather than a national bank with questionable practices and ethics. Love my credit union!

  Response from the owner

  Thank you Abel, and thank you for being a member! We are part of this community and we truly do value our members, so your positive review means a lot to us!

• M

  Mr Bro
  1

  Bad customer service; Tammy Sue is very rude and should not be on the frontlines with customers. It's sad to see my credit union going in this direction; maybe it's just this location and the quality of workers it can only get. Switching financial institutions will be in the near future.

• K

  Kirsten Smith
  5

  Kind and personal service. The tellers always remember me, and are helpful when I am out of town and have to do business over the phone. They pay interest on deposits, too! How can you beat that?

  Response from the owner

  Hi Kirsten, thank you for the positive review! We hope that you continue to be satisfied with your experience at State ECU. Thank you for being a member!

• D

  Donna Chambers
  1

  This has to be the slowest tellers on the face of the planet. Don't come to this branch if you don't have at least 10-15 minutes to make a deposit. I have waited as long as 20 minutes for one transaction, when I FINIALLY told them to just mail me my receipt.

• G

  Gerald Cordova
  2

  Very dissatisfied with service at the Los lunas office

  Response from the owner

  Hi Gerald, Thank you for reaching out to let us know about this! We're very sorry to hear that you did not receive the outstanding level of member service that we strive for. We value your feedback and are interested to hear how we can improve. Can you tell us a little more about where we fell short of your expectations and what we can do better in the future? Thank you for your input and thank you for your visit to State ECU!

• A

  Aldo Garcia
  1

  Review is for mobile app📱📱📱📱📱📱 Your mobile app is always down. Needs to be addressed, updated and fixed please.

  Response from the owner

  Hi Aldo, thank you for your review. We are aware of a current problem with our mobile app -- unfortunately the problem is with the app provider, and they have assured us they are working to remedy the issue as quickly as possible. We apologize for this inconvenience, especially since we recognize people need mobile banking now more than ever! We also sincerely applaud you for using online and mobile banking options as a way to help keep our communities safe. And as always thank you for being a member!