Wells Fargo Bank Main St, Los Lunas

Wells Fargo Bank Reviews

• K

  Katie Castillo
  1

  Just waited in line for 13 minutes, just to get up to the lane to be told that they were closed at 4, even though I was waiting 13 minutes in line before they closed and that they already sent out a “sticky” to the last person and my lanes “sticky” had already been sent in. Terrible system if they are ignoring the customers that had been waiting well before closing. Please change your system so that people who have a hard time making it to the bank because they work at a bank themselves can actually get what they need done, when they in fact DO make it before closing. Terrible customer service at this location.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• R

  Robin Stouch
  1

  Waiting in line for over an half an hour just to make a deposit. I think you should have more tellers waiting in the 5 lanes outside during this time. It’s not like Wells Fargo can’t afford it

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• L

  Linda E
  1

  Wow we went to the drive up and the girl in there sent someone else's I'd and bank card to us and had to keep getting things from us!! The worst banking we have ever been to so far in New Mexico and we have been to a few states on the west coast; we were there about 10:10 am.. We end up going to the arm.. Getting ready to change banks for sure ; this is 2 now..

  Response from the owner

  Hi, Linda. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  L and S T
  1

  Went in here for a notary. After waiting 15 minutes they told me she was in the "back" and would be another 30 minutes before she could help. Must be really important business to make people wait all day for a simple service.

• M

  Marisol Franco
  1

  With all this covid19 situation I understand that we are all stressed out but one of my associates went thru the window to make a money order the lady asked if she could fill the paper to make the transaction my associate does not know how to fill it and asked for help to fill it the lady sarcastically told her no that she must fill it her self this has never happened before so my associate asked to get her money back and left this is really unacceptable will take this to higher management they must not have employees that treat their customers this way!!!!!!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• J

  Joi Wright
  1

  I was told this bank took down the American Flag that was inside because someone got offended. If this is true Wells Fargo should be ashamed of this action and get in touch with what this flag stands for! Shame on you

• T

  TIFFANY GONZALEZ
  5

  Staff is very helpful and nice. Hardly any wait even when line seems long, it goes by fast. They always explain things to me thoroughly so I have a good understanding.

• J

  Jessica Rawlins
  5

  Always convient when allI got to do is go to ATM. They were great before pandemic as far as costumer service

  Response from the owner

  Thanks for taking the time to share this with us, Jessica. We appreciate the feedback. We are always here to help. -Nick, Wells Fargo HL Social

• Z

  Zairah Maldonado
  4

  Britney is super friendly at the drive up, I appreciate her positive attitude and patience. Keep at it! :)

• G

  Gina Aragon
  5

  Great branch!! Fast courteous customer service, the bankers are well skilled and prompt especially Ms Anna Aragon-Garcia!!