State Employees Credit Union Emilio Lopez Rd, Los Lunas

State Employees Credit Union Reviews

• e

  erminia montanez
  5

  The staff here is amazing! I was greeted immediately by Analisha,Jessica and Natalie. Toni the loan officer is fabulous!!! I was able to refinance with no hassle.This credit union is highly recommended for anything needed. Customer service is outstanding!

• P

  Paul Hernandez
  1

  By far, the worst credit union. I paid off my vehicle loan and was promised the title would be sent to me. I waited for over a month for the title to arrive and it never arrived so I had to contact SECU customer care only to be told the title was never sent. The manager and operations supervisor should be responsible for making sure a customers title is sent to them in a timely manner. Overall, i reached out to the title team in Santa Fe and they never followed up. Poor POOR customer service! I finally was told by a rep in Santa Fe that they could release the lien to go out of MY WAY through the state to have the title released to me and that was a mess! The state didn’t even know what they were doing after reaching out 5 times to them. Complete waste of my time and completely unnecessary! Most, but not all of the people have become too comfortable in their positions that they only pick and choose who to assist with specific needs. If I could give this credit union negative stars I would. I am so disappointed with YOUR services!

  Response from the owner

  Hi Paul, We can certainly understand how frustrating this is. Our member service is a top priority so we genuinely appreciate you telling us about this so we can address it. Is there anything more we can do at this time to resolve the matter to your satisfaction?

• J

  Jessie Pintor
  5

  Today I was assisted by Toni. She was amazing, helpful and patient. She an amazing asset to the credit union!

  Response from the owner

  Hi Jessie thank you so much for the excellent review!

• G

  G Herrera
  1

  This has to be the worst credit union! Used to be great. Service is slow. They treat their employees bad, They hire the most incompetent people to work here. I’m surprised this credit union is still in operation I do not recommend coming here to do business with this place The only person that really knows how to do her job here is the older lady that’s a loan officer that’s been there awhile I know her name starts with a D and thats all of the bunch! Hire new people at this credit union including the branch manger she is awful and under qualified!!!! The worst!!

  Response from the owner

  Hello and thank you for your feedback. We're sorry to hear that you didn't have a good experience -- can you tell us a little more about what happened and why you were not satisfied? We are always striving to improve our service to our members and your feedback really helps us know how we can do better. We appreciate your time and thank you for sharing your point of view!

• K

  Kay Hennink
  1

  This used to be a good bank, but I have been unhappy with the service. Three weeks ago I called to have a auto withdrawal stopped. The woman that helped, told me it was taken care of. 2 weeks later the funds were still coming out. I went to the bank and the lady that helped me apparently wasn't listening to what I was saying because I told her at least threes times that this business was withdrawing 2 times from my account a month. She apparently stopped one auto withdrawal but not the other. Today I go back and she said she didn't know she was to stop both, after I told her many times. Now I notice that they charged me another stop payment charge for $ 25.00!

  Response from the owner

  Hi Kay, we're so sorry you didn't have a good experience this time. We will always do our best to help our members resolve any difficulty they are having, and to communicate clearly with our members. We hope that you were able to get in contact with the merchant you have a recurring payment with so they can cease the automatic withdrawal and resolve this matter to you satisfaction. If you are still having trouble, please do come in and see us again and we will be happy to help you however we can. Thank you for being a member!

• A

  Alpha C
  4

  Spoke with loan officer Toni and she is a definite asset to this financial institution..when I am ready for a vehicle loan, I will remember her name. She appeared to care about cultivating new accounts..unlike the Belen branch.

  Response from the owner

  Hi Cyn, thank you for the positive review! We are so pleased to hear that you had a good experience with Toni. Also please know that we are looking at ways to speed up our Belen operations while still providing outstanding service to each member who walks through our door. Thank you for the review, and thank you for being a member!

• M

  Michael Montoya
  1

  I don't bank with this company but a friend does, did you customers know that if you deposit checks in their ATM, they hold the checks for 5 days, and if your funds are low enough rather than clearing the check they penalize you 30 dollars. And then when they choose to clear the money you've already deposited they steal it from you for their penalty? Wells fargo is the way to go at least they'll alert you by text, email and phone.

• r

  regina saiz
  5

  Best bank I've had and always ready to help.

  Response from the owner

  Thank you for the positive review, we are indeed always ready to help our members and our communities. Together we build futures!

• S

  S Fiske
  1

  Do not make the mistake of opening an account here. horrible customer service. They don't even bother asking for ID which makes it very possible that your account can be compromised.

  Response from the owner

  Hi S Fiske, thank you for the feedback! We want to reassure you that we take account security very seriously and have a number of procedures in place to keep our members' accounts secure. For example, with existing members, we scan your ID into the system so our tellers can see the ID and match it to the person without having to ask for it each time. This also prevents use of phony IDs, because the photo is in our system. Members also have the option to use a password on their account, and if the account is password protected, the password acts as the security check for account access. Again, thank you for bringing this matter up, we want you to know that the safety of your account is our top priority and we do everything in our power to help keep each of our members safe. Thank you for choosing us as your credit union!

• Y

  Yolanda Torres
  1

  The worst service ever stayed in a line with 9 other people for 30 minutes only 2 tellers! Not even a sorry for your wait or anything! It’s the beginning of the month should be fully staffed!

  Response from the owner

  Hey Yolanda, It's definitely frustrating to have to wait in line in the middle of your day, sorry. We strive to make sure our branches are fully staffed the entire month every month but sometimes life and other unforeseen issues can sneak up on us. We appreciate your understanding. We also have a pretty great suite of eServices that can help you cut down on having to stand in line. Let us know if we can be of further assistance. https://www.secunm.org/services/access-services