Standard Insurance Agency Precinct Line Rd, Colleyville

Standard Insurance Agency Reviews

• M

  Michelle Juma
  1

  When I first joined Standard they were great. However , lately I have found they have been completely non chalant and they move with no sense of urgency after I filed a claim with them . I have had to call several times to get anything done . I found out after having another individual review my policy that they did not provide me the coverage I was promised . This put me at a great risk for the past 3 years . When I brought this to the attention of a manager , she did absolutely nothing to resolve the matter or to try and keep me as a customer . For a company that advertises on a Christian radio station they sure do not act Christian . I have taken my business to AllState and have already been treated ten times better. I will never recommend anyone join Standard nor will I ever do business with such a company ever again.

• D

  Diana Cordova
  5

  When I called Standard Insurance the agents were friendly, professional and very helpful. They answered my questions and I was satisfied with their service. I signed up for coverage right away at a great value!

• A

  Alonzo Stovall
  5

  Been with them for three years now and they have been very good. Initially I was disappointed that they didn't offer rental insurance but you work around that and keep moving. They always answer when I call and have the answers I need to point me in the right direction.

• S

  S Broussard
  1

  Beware! I cannot believe that they send a check to the policy holder to get the repairs done. After you get the check in your name and your lien holders name, you have to send the check to your lien holder to get endorsed and they will mail it back to you. Then you deposit the check to pay for the repairs out of your checking account less the deductible if you have one. If the repair shop estimates more repairs they have to barter with Standard to get the repairs paid. This is an old school process to protect Standard but inconvenience the customer. The Claims Adjuster, Jesse was unprofessional. He claims he’s been in the business for 20 years but was very impatient. I was trying to understand the process and he couldn’t care less about my customer experience. Please do your research and don’t work with these people. It’s not worth it if you ever actually need to file a claim. Jason Moss the supervisor is the only saving grace there. He is an angel and very kind! They need to all model after him.

  Response from the owner

  Sheena, thank you for taking the time to submit and provide your feedback. Our organization welcomes all feedback as it helps provide an assessment of those areas we are meeting and exceeding as well as those areas which need to be addressed and improved. Our customers' feedback enables us to better ourselves and grow. We regret to hear we failed to meet and exceed your expectations as our our goal is to provide prompt, accurate, and courteous service in each and every interaction we have and we apologize for falling short of the goal in our interaction with you. We are pleased Jason Moss was able to assist you today and thank you for allowing us to be your automobile insurance provider and we hope we have the opportunity to continue to be now and in the future.

• E

  Ernie Burdett
  1

  I will never use this Insurance company again, nor will we ever refer anyone to this company. After my car got hit we had the worst Customer experience our claim handler was Russel he was rude to say the least. We switched companies after the accident and never looked back. They have great monthly prices. You get what you pay for beware don't file a claim under your Insurance if you have them. It will ruin your impression of their service. Wish I could give them a ZERO.

• M

  Marcus Wisner
  5

  Gene Youngs Standard Insurance Agency on Precinct Line Rd. Colleyville, TX; is a wonderful agency with employees who not only give you Steller customer service but go above and beyond to make sure their policy holders are taken care of. I was assisted by Kimberly Colwell who helped me out with suggestions of lowering my payments as well as detailed explanations on each product that fit my situation and wallet on a go forward basis. Before releasing the call Kim made sure I understood each product and how it worked and put the changes in force immediately. So if you looking for an Awesome insurance company and very professional agency give Standard Insurance agency a call.

• T

  Teresa Kraemer
  1

  I was rear ended on March 13th on 635. The person that hit me was insured by Standard Insurance and I got her info and contacted Standard immediately. I completed all requirements and the adjustor came out the following Monday and was very nice and let me know that someone would be in touch with me within the week. I never heard from anyone and began calling the office to check on my claim. I was told someone would be back with me on Friday, April 12th. I never heard from anyone so I called today April 15th which is one month since the accident. I was hung up on and was told that they cannot reach their client so therefore they will not process the claim until they can reach them. I feel that they did not communicate with me through the process and did not advise me of the fact that they had not reached their client until today and that they will not move forward until they do and if they don't, then I have to contact my agent and get it handled through my insurance. Very poor service from the claims office and I was treated with disrespect. Confusing to me that it is required by law to carry liability insurance and they are taking her premium payments but because she is not returning their calls - I have to be out my deductible, etc. Their level of professionalism and lack of communicating with me has been very disappointing and the fact that the attitude is that I'm just out of luck. I would give a zero star if it was available.

• D

  Dave Young
  1

  We refer hundreds of people because we are in the real estate industry. Never again will we use Standard Insurance. Like the other reviewers - our cars and home got hit with hail. Not only worst customer service but the estimates were a joke. The experience other companies offer is far superior. Go with another company, the 5 star reviews are clearly fake. You can see by my profile I never give 1 star reviews. Congratulations Standard for ruining our weekend.

• a

  armenda wright
  5

  Lisa McKnight, has been very professional , courteous, Knowledgeable, professional in handling this particular claim. I have been put at ease with this young lady. Congratulation Standard you will always have my business, because of employees like Lisa. Hats off to Ms. Lisa McKnight for a job well done.

• V

  Vicki Shook
  5

  I recommend this company to everyone looking for great customer service, awesome pricing (I have 2 teen drivers!) and fast legal services for when you have an accident. Do not think twice, Standard is the BEST!