Spectra Credit Union N Beauregard St, Alexandria

Spectra Credit Union Reviews

• R

  Rafael Perez-Albela
  1

  They do not have a good business practice. I had a pre-approval through them on an auto loan. After finding the vehicle I wanted to purchase through them they raised the pre-approval interest rate by 2 points. Terrence Gerst was my Service consultant and at no point did he mention this change, until the last second and flipped the switch. Will not be using this credit union anymore

  Response from the owner

  Hi Rafael, we're apologize that you had a bad experience with us. We've escalated your review to the proper departments for follow up. Thank you for providing this feedback we greatly appreciate it!

• D

  Dorsena Bowen
  3

  They have excellent customer service as far as tellers, and the Credit Card Services Manager. I’m here now trying to make a deposit and the ATM is offline, this is like the 5th time in 6 months it’s been offline. This is 2022 with technology now, why in the world is this happening. Inexcusable and unacceptable. No number to call after hours.

  Response from the owner

  Thank you for the review, Dorsena. We appreciate you taking the time to provide valuable feedback. We've escalated this to the proper departments for resolution. Thank you for your membership!

• C

  Cintia G
  4

  Very nice staff but everytime I went to make a payment it takes me long time there, because is always only one teller.

• C

  Catherine Collins
  5

  I have been using NRL Federal Credit Union since I was a teenager (many many years ago). Although they need more people to answer their phones, I have always received excellent service. My entire family are members and we will be using them for many years to come.

• p

  pierce haynes
  1

  I recently had a car accident in which my car was totaled. I visited the location to ask whether or not I should continue the payments due to my car insurance needing to pay my car loan off. She advises me that I shouldnut pay anymore since I made them aware of the situation. Long story short my credit took a major hit due to " late payment" which ultimately got me declined for a new car loan

• C

  C White
  1

  Terrible! I have been a customer for 12 years & now I can NEVER access my accounts through their website to pay bills, transfer $, etc. When I call to complain they ask for my social security # just to tell me when the website will be back up. I sent a written complaint to them weeks ago and they never responded.

• J

  Jason Seeking
  5

  The staff has been the best in finding everything they could possibly do to make things financially sound, even during this time with COVID-19.

• C

  Crystal Beall
  1

  Some of the employees choose which customers has to follow the policies and who doesn't. If there are policies in place, then they need to be followed 100% all the time. Not just when the employee decides they don't like that customer.

• g

  gibshik
  5

  Awesome customer service, thnk u for help, lotti web

• R

  Ryan Thorpe
  5

  Quick Service. Very family oriented. Overall the best bank i could have.