Capital One Bank S Jefferson St, Bailey's Crossroads

Capital One Bank Reviews

• M

  Michael Favis
  2

  Have a small business account which requires cash deposits weekly. Que in branch is usually 4-6 people, but today was 14!! I’ve sent feedback on the Cap1 branch site, but things don’t seem to get better. Will investigate switching to another bank because time is $$$!

• L

  Lucia Sanchez
  1

  The branch is nice inside, not a large bank but comfortable, modern and with air conditioning. BUT all this is useless if they rig up their ATMs and the ladies working there incompetent some hispanics far less to be willing helping customers specially if you own another banking debit card. ATMs will fail giving me cash with a General System error. When going directly to cashiers they will give a dumb excuse to go to my bank blaming a system malfunction. So bottom line, do NOT go there is you are not a bank customer. A bank that does not act as a bank. Also tried to withdraw using cashier's service (my account is another bank) they refused. Tried to change cash and also was declined for not having an account with them. They will ask for your ID which i am okay BUT full social security SSS number which I do not agree to disclose just for a simple transaction. Why do they need full social security number for? Nobody should be asked for their full SSS. Only IRS, DMV, DHS might ask you. Decided to call customer service number to make them aware and question these bad practices with non bank customers (people that need to do transactions but hold bank accounts someplace else - like me). The woman on the phone was useless. She said each brank have their own policies and procedures. Which i think was a lie. Told her that was impossible and did not make sense. She then said to reach directly to the branch manager since she had only information for online banking.

• K

  Kevin Amor
  1

  Lazy people at these banks. They have huge lines of people waiting and they move as if they’re on vacation or forced to be at work dragging their feet. Capital one bank is becoming one of the worse banks with these people and the closing of all their branches. Just look at the star on this branch

• T

  Top Rank
  1

  ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS understaffed for the last 8 years I swear to God.c'mon guys, have adequate tellers.you don't pay them MUCH and you're not short on money

• O

  Omid Danish
  1

  17 customers waiting in line, only 1 teller working. The worst bank ever.

• L

  Laura
  1

  They keep charging add on fees non stop. Interest is fluctuate. They messed up my payment date and blame me by charging me late fees which keep going up daily....refuse to fix it and force me to pay another fee by changing to the payment date which we were agree on the first time. Customer service was terrible. I decided to pay off the loan recently and they keep changing the total amount I owe them even within the good through period... Better pay off or refinance asap.

• M

  Modupe Docs
  1

  Went here after driving 2.5 hrs to help my dad out who lives in the area. After waiting over 30 mins in line outside in the cold, the manager sends the security guard out at 12 on the dot to pretty much telling us to kick rocks. Regardless of the fact we were there way before closing and trying to do our part in the global pandemic and social distance and wait outside. The manager then proceeded to call the cops because the handicap lady was upset, who was standing in line even before I was. She had to walk around the entire building on her walker because they decided to lock the handicap entrance, not let her in the handicap entrance and made her wait in line after huffing and puffing all the way round the building. A business that acts like this, treats the handicap like this and could care less about a pandemic... speaks a lot about what they really care about

  Response from the owner

  Hi there - We appreciate you taking the time to communicate your experience. You can rest assured that we've passed this review along to our branch leadership. ^AJS

• T

  Tino M-Ze
  4

  Made a $75 cash deposit at the front store ATM and the money never made it to my account. Minutes later I made another deposit and it went fine. But for some reason the $75 just disappeared. I called Capital One dispute department and they were bombarded with calls that i was put on hold for 45 minutes until I was finally able to talk to someone. The customer service representative credit my account with the $75.

• J

  Jacob Marley
  4

  I planned my first visit to this location around the terrible reviews. I showed up 10 minutes after opening, hoping to beat the rush, and was 5th in line, and by the time I got to the window there were several people behind me. But the line moved at a decent pace. The friendly branch manager intercepted everyone walking inside in order to try to redirect them to an ATM. All in all it seemed decent enough experience, but I can see how this branch could get super busy.

• S

  Scott Beal
  1

  For reasons I won't explain, I am closing my business and personal accounts with Capital One. From my experience, this is not a bank that has any inclination to serve a small business in our area. Fair enough, it's a free country. Goodbye, then. There are very nice, proficient people working at this branch. But it is by far the slowest banking experience I've had, ever, anywhere. If you really want to make a day of it, then take a picnic lunch with you and cue up to the drive-thru teller. You can share your sandwiches with the good people in line with you. They will be getting hungry, too. For you entrepreneurs, this would be a great spot to locate a drive-thru car detailing business. You will have plenty of time to complete all your work before your customer needs to pull forward in line. You could include pet grooming, pedicures, and deep-state meditation, because time is money and time is what you can count on having.

  Response from the owner

  Time is always at a premium, and we certainly don't want to waste it. Rest assured, we're doc'ing your review to be seen by the right folks, and we appreciate you taking the time to share your experience with us. ^VS