Space Age Federal Credit Union S Parker Rd, Aurora

Space Age Federal Credit Union Reviews

• T

  Tyler Magana
  1

  Had the same thing happen that I’ve seen a few other reviews for. Took the economic relief loan that I didn’t know much about which was on me and just had barb call and threaten to repo even though the economy is still just as bad as before. Some relief it didn’t give me. Thanks space age for the great customer service up until your clients get into some trouble due to a virus. But of course all you guys care about is your dollar signs.

  Response from the owner

  The COVID-19 Relief loans had a 90 day no interest and no payment promotion attached to them, but they are still a loan that is required to be paid for. That said, if you are still having financial hardships, please give Richard, our Vice President of Lending, a call at 303-369-7666 Ext 147 or Curtis, our Vice President of Operations, at 303-369-7666 Ext. 130 and we can look into what we can do to help.

• B

  B. M.
  5

  Really enjoy working with the team at Space Age. We had an off road vehicle financed with Blue Federal Credit Union - they were a nightmare all around. Space Age has much better interest rates, and exceptionally better customer service, so we are taking our business to Space Age nowadays. We particularly appreciate Rose and Nicole's helpful service!

  Response from the owner

  That's great to hear and welcome to the Space Age family. We agree Rose and Nicole are amazing! Let us know if there is anything else we can help you with.

• M

  M B
  1

  I have 2 loans with them and they always mix the payments up. Watch out, they conveniently cash your loan payment 1 day after the grace and then charge a late fee. I asked the manager about it and he turned red but denied it. They also charge to make a payment and do not offer online payment options. Bad business practices and poor costumer service. I would never bank here except they gave us an auto loan for 2.99% and I can't find a better rate anywhere else.

  Response from the owner

  Thank you for your feedback regarding your experience with Space Age Federal Credit Union. We recognize that you feel you have not had a good experience with the lending department and we would like the opportunity to discuss your experience in more detail. The feedback you offer is very important to our institution as it allows us to offer additional solutions regarding your specific situation. Please call 303-369-7666 or 800-666-6928 and ask to speak with the Vice President of Lending so that he can learn more about this issue.

• V

  Vachau 01
  5

  I personally had good experience with Space Age. Financed 3 motorcycles with them over 3 years and never had issues with payments and acquiring titles after I paid off the bikes. The lowest motorcycle loan interest rate that I could find. One of the best things that I line about Space Age is that you get the title the same day you pay the bike off, which is very convenient when selling a bike, you do need to pay it off in cash in order to get the title the same day. They can get behind on things sometimes but it's understandable considering the size of the FCU.

• N

  Nick Fitzgerald
  4

  EDIT: Issue resolved for now. Overall thoughts, the people are very nice, never had a problem with them. When I had issues with my new loans they had folk that even call to straighten things out rather than letting it sit and just accrue fee's with no notice. However, it was kinda a painful journey with a couple bike loans. Essentially I did screw up initially with an account number. After it fails I call and correct. Somehow that doesn't get updated and gets rejected again. I make repeat calls and make successful single payments, but after being told it had been updated/fixed, my ACH withdrawal the next month also bounced and sounded like possibly the second motorcycle loans # was wrong despite a seperate ACH sent that I know was correct. Started from scratch with new ACH forms and hopefully all is well now. I don't know how big they are really so probably limited resources to invest into it, but I find the website etc a bit outdated and the account management a bit of a pain. But I'm probably spoiled by big national companies services. They are better though for sure than the union my wife banks thru.

  Response from the owner

  Mr. Fitzgerald, we’re sorry to hear that you’re having trouble providing us with the correct account information. The representative you spoke with yesterday sent you additional copies of the ACH form, so you can submit your signed paperwork with the correct account number. If we can help you in any way, please don’t hesitate to contact us at 1-800-666-6928.

• A

  Adam Torres
  5

  Great Customer service! I have had 1 motorcycle loan back in 2013. Once that was paid i got another loan for a jeep. Soon after i was approved through SpaceAge for a home loan!! I am now in the midst of applying for another motorcycle loan! Disregard other reviews from people whom don't pay their bills when they come due. This is a business after all!

  Response from the owner

  Thank you for taking the time to comment on your experience with us. We appreciate your feedback and membership at Space Age.

• H

  Hazel Birtle
  5

  I have been a member of Space Age Federal Credit Union for over 25 years and have received wonderful service with my accounts and loans. Everyone I have spoken with in person or on the phone has been friendly and helpful. I truly recommend them.

  Response from the owner

  Thank you for your kind words and feedback.

• M

  Mike Chavez
  1

  I’ve never banked with a bank that charges their members a processing fee. Like seriously, I’m already giving you my money and you want to charge me for giving you money. Lots of bad reviews on here, unfortunately this is who Fey Myers set me up with. I think I’ll refinance soon and avoid this bank at all cost.

  Response from the owner

  Mr. Chavez, I think there is some confusion as to what fees are dealership fees and what are Credit Unions fees. Space Age charges zero (0) processing fees to loans received through Fay Myers, in fact we even waive our $5 membership fee. Fay Myers charges for filing and other processing costs, but that is the dealership's policy, not ours. If you review your contract you will find that fees such as the filing fee and delivery fees are applied by Fay Myers, not Space Age. I hope this clarifies the situation. We aim to give our members the best experience possible, if you have further questions, please give our Vice President of Lending a call at 303-369-7666 Ext 147. Thank you, Space Age Federal Credit Union

• D

  David Greenberg
  1

  It has been my recent experience that the management at Space Age FCU doesn’t care about customer service. I have been a Space Age FCU member for thirteen years. My family has had two auto loans during that time. We also have two saving accounts and four checking accounts. My call to John Uchida the CEO to report a very upsetting encounter wasn’t returned for fifteen days. I called to inform him of a very disturbing experience with the Golden branch manager Janice Vondra. Janice was disrespectful to her employees and extremely rude to me. When I did speak with John, he said that he would get back to me. It has been weeks and I haven’t heard from him. It’s very concerning when a branch manager runs member business out the door, treats employees disrespectfully and is overlooked by the CEO.

• J

  John Vonachen
  5

  I've been a member since 2014 and I have not had any problems. I also have a car loan with them. The person I worked with for the car loan was really on top of it. To the person who wrote the "War and Peace" sized negative review, why did you buy a $15,000 motorcycle when you only have a minimum wage job? Ever heard of a Honda Rebel? They're only about $5,000. Just something to think about.