Sovita Credit Union E Court St, Burton

Sovita Credit Union Reviews

• D

  Damon Dawson
  1

  I 3 very rude phone calls with Membership services that lasted 30 minutes or more to give me information most institutions could've given within seconds. There employees answer managers have little to no training in customer service or common courtesy. Ladies and gentlemen avoid at all cost.

• T

  TruckerEnoch 88
  1

  1. I had to request a new PIN. It took them *8 weeks* to get me a new one, so I could finally use the ATM. 2. I'm STILL locked out of my account on the app. I've tried 5 times and none of them can fix it, so I can't manage my account. 3. The app doesn't have 24-7 tech support, so don't have any problems, unless it's during bank hours. 4. The lines at the drive up tellers are an extremely long wait. I know much of that is on the customer, but I've waited 45 minutes for 2 cars. With the pathetic tech support, I just took all my money out and I'm going to Elga or Dort Federal on Monday. I'm going to scroll the reviews and check the benefits on both before I decide which one I'll use. I HIGHLY SUGGEST NOT BANKING HERE!!!

• M

  Mal Taylor
  1

  Sat in the drive up for over twenty minutes without being addressed by anyone after filling out paperwork for a deposit and check cash. It looks like there is only one employee working both drive up and walk ins. Only one other car in drive up. Can we please fix this issue?

  Response from the owner

  Thank you for bringing this to our attention. We apologize for your wait as this is definitely not the type of service Sovita Credit Union strives to deliver. We are reviewing our staffing and will make the necessary adjustments to avoid this situation in the future. Please contact our Member Services Department at (810) 720-8300 if you have any additional concerns.

• K

  Kristina Velez
  1

  I'm not pleased, I've been to both buildings that said they would be open till 12:30 on Saturday's and they were closed!

  Response from the owner

  Thank you for bringing this matter to our attention and we apologize for any miscommunication. During the months of July and August, all Sovita Credit Union offices are closed on Saturdays. We are reviewing every possible place this information is listed and taking the appropriate steps to ensure it is corrected. If you have additional questions or concerns, please contact our Member Service Department at 810-720-8300.

• T

  Trent Taylor
  5

  No fee ATM for most Debit cards. And the line is always quick.

• n

  nash roe
  1

  Worst bank/credit union around they are horrible.

• M

  MichiganMom1965
  5

  Excellent service, excellent staff...I have been a very pleased member for over 30 years!