Dort Financial Credit Union Davison Rd, Flint

Dort Financial Credit Union Reviews

• L

  Larry Kemp
  5

  The representative (Eva) who worked with us was very knowledgeable, helpful, courteous and friendly. She went above and beyond to try to help us. We're extremely pleased with working with her.

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  Amanda Wilson
  2

  This institution has been a legacy to my family. Everyone has loved it in the past. I love the loan rates, 1,000 dollar loans, and the way they treat you like family. However, I have banked with 3 different banks now. Other banks have release funds way faster. My husband's check doesn't go in until Friday which is a minor inconvience. Cash apping money takes days maybe a week to see the funds in your account. It takes days where as other banks are automatic. Every time there is a little bump in the banking road which I don't mind fixing, it takes days to fix. Everytime I need to get ahold of someone on the dort phone line it always happens to be on a weekend when no one is there. Other bank's have way more customer care. I am writing this now because I forgot my password and i quadruple checked the annoying 14 digit password I was given and told it was wrong 3 times. So now I I locked out of my account. But wait...it's Saturday so I will be sitting here until Monday with no idea what is my account. As a family of 6 who live paycheck to paycheck. I rely heavily on the app. Please fix these things so I can keep banking here.

  Response from the owner

  Sorry for the bad experience, Amanda. We are working to add more staff to meet the demand of our members.

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  Tyler Hager
  2

  Originally went in to refinance a car and loved that they offer PLPD loans. Decided to open a checking account and the loan officer I set everything up with was very friendly. Unfortunately, there have been two really unapologetic problems that I wouldn't suggest most people overlook. The first is the unbelievably slow customer service phone number. It is a gaurentee that when you call, no matter what time it is, there will be a 30 minute wait time before getting to someone. In my head, a bank is a bank, and this bank offers anything else any other bank has to offer. So there isn't too much to judge each bank off of other than customer service and ease of banking. Unfortunately, the customer service is outrageous. I'd rather go to a branch and bank there, since it would take the same amount of time anyway. The second reason is because Dort has a policy on the number of transactions you can make in a day on one debit card. I found that out today AFTER pumping gas. They said this was not something they could increase. They said this is to prevent "fraud" but I'm pretty sure a simple dollar cap per transaction would suffice. I'd much rather have to call before buying a TV rather than no access to myoney after paying 9 bills then going out to eat. Really don't recommend going here unless you use checks the old fashion way.

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  Colin MacDonald
  5

  Thank you, Nateya and the Dort FCU staff, Dort Federal continues to offer great staff for assistance. Thank you again.

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  J S
  5

  I have been with DCFU for 10+ years... Never once have I ever experienced any of the problems or complaints I have been reading. Kristin who was formally at the Hill Road location, moved to the Davison Road branch. I will follow where ever she goes. They have been prompt, fair and understanding for whatever situation I may have had. I will now and continue to keep my business at DFCU! You guys are great! Jen

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  Sara Stoneburner
  1

  Literally some of the slowest people in any type of customer service. There could be 1 person in each lane and still have to wait 10 minutes. Really? There's no excuse for this. After being a member for 14 years, I couldn't stand it anymore. I switched to a different credit union and I'm in and out even with a long line. Go here if you have the patience to wait an eternity.

• R

  Ryan Griffin
  1

  It's annoying how the ATM never lets me deposit cash.

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  ASHLEY BOSWELL
  1

  My Husband has been banking here for over 20 years and myself at least 5 years. We never tried to get a loan or anything through them but when we did it was a horrible experience and we will be taking our business elsewhere because of this. It took 2 weeks for them to tell us they would not approve us for a loan, we went to a different credit union we didn't even belong to and had it in a couple days. We could never get a hold of the person handling our case, we called multiple times a day just trying to reach her and when we spoke to another person they could not help us either stating we had to deal with the person that started our application or we would have to start from the beginning. This was a total waste of time and set us back weeks on our purchase!

• J

  Jamie Barry
  5

  I Love Dort Federal Credit Union because everyone in there are so friendly & fast service. When you need to talk to someone about your account. They really give you great advice on your accounts. I have never had a bank that cares so much.

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  Joshua Bukoffsky
  1

  Before you decide to open an account with them do yourself a favor and call into member services...For the last couple of years I haven't waited less than 10 minutes and it's typically 20-30. I've been a member here for more than 10 years and it wasn't always like this. I was told a year ago they were "working on this" and to give them another chance...take your money elsewhere where they value your time!