Southwest Missouri Bank S Grand Ave, Carthage

Southwest Missouri Bank Reviews

• L

  Lacey Hood
  5

  Wow! Such a wonderful experience my mother and I have had from the beginning with Oscar opening our Accts yrs ago! Now this big purchase of my mothers whom Tyler was the lender we worked with was a memorable experience! Tyler went above & beyond as my mother searched and he while in meetings away from the bank still corresponded via email of values or estimates and kept us up to date of any absences in between until we finally closed the loan today! Thank you so much for smooth process of lending and will definitely recommend you & your great team! 🙌🏼😊🥰

  Response from the owner

  Congratulations on your mother's new purchase! We're so happy to have helped make such events smooth for you both and we have to agree - Tyler and Oscar are fantastic to work with! We appreciate your continued business and thank you for your recommendation. Have a great weekend!

• R

  Ritaboo SpryBass
  5

  Such a great experience with Tyler Smith as my lender today! He took so much time on estimating the value of so many different collateral before I made my purchase and then streamline the closing quickly! Very understanding of my needs and help to obtaining my dreams come true! Highly recommend him as your lender!!! 🙌🏼

  Response from the owner

  We're so glad we could help make your dreams a reality. Tyler is one of the best and we're proud to have him in the SMB Family! Thank you for choosing SMB!

• G

  Genesis Butler
  1

  Worst bank ever. They people who are in charge of the bank don't care about they're customers. They ruined my life with an account I haven't used in years, my mother was using it not me. I lost my home because of this horrible horrible horrible bank and now I am having trouble buying one because of the bank. They need to show they're customers that they care. If the customers on my knew what they had done to me they wouldn't be open. I have a lawyer to sue them so if you are thinking about opening an account please don't, they'll just ruin your lives too.

• H

  Hoods Towing & Recovery
  5

  Best experiences ever with this bank and our business account! Quick no waits at drive thru and very friendly curtest staff daily! Thank you! 👏🏼👏🏼👏🏼

  Response from the owner

  Thank you for the wonderful review! We value your business!

• K

  Kayla Cancel
  5

  I was having issues with my account but Dana reached out to me and thoroughly explained everything better and I was so pleased. Thank you so much!

  Response from the owner

  Thank you for the thoughtful review, Kayla! We're so glad we could help. Please let us know if there's anything else we can help with. We appreciate your business!

• B

  Benjamin Sawyer
  1

  edited response - I apologize I was directly close by the privacy of another persons info at the counter, I didn’t know I was that close and hadn’t thought to myself that at a bank, stuff is more private and didn’t mean to be that close, I do now, but I do not need an employee to yell at me in such an inappropriate manner, she could have smiled and politely asked me to step back and I would have been sorry, but instead she yelled at me gave me a dirty look after I apologized of what I did, I know I maybe a teenager so you don’t trust us much but I do not need to be talked to that way, that was my second time going to the bank, but next time i go I will take a step back from the counter

  Response from the owner

  We are sorry you felt we were rude. In reviewing the video, we can see another person was in the teller’s window being waited on and you approached and were directly next to them at the counter. We try to protect our customer’s confidentiality and privacy of their transactions. The teller was asking you to step back to insure the customer’s privacy currently being waited on. We apologize this made you feel we were unfriendly to you; that was certainly not the intention.

• H

  HJCUBE#4 2.0
  5

  its a very good bank and the people that work there are very nice and friendly

  Response from the owner

  Thank you, Heather! We appreciate your business!

• C

  Cosmo Arteaga
  1

  Always messing up on my account and people there are not helpful at all rather be rude then help you fix any problems.

  Response from the owner

  Mr. Arteaga, we welcome the opportunity to correct any issue you may have encountered. Asking to speak to the Branch Manager is our best recommendation for you. We will reach out to you to try to determine how we can better serve you or fix your issue.

• M

  Michael Forste
  5

  Amazing people. Very nice and friendly.

  Response from the owner

  Michael, we appreciate your business and thank you for this great review!