SouthState Bank E E Butler Pkwy, Gainesville

SouthState Bank Reviews

• C

  Cathy Shaw
  1

  I have been helping my dad with his affairs and he wanted me to change banks to SouthState. So glad I didn’t. Every little thing has been a hassle. Now to move dads accounts! Horrible!

  Response from the owner

  Hello, Cathy. We’d like to learn more about what we could do to retain your business and your father's accounts. If you’re willing, please send an email with more details about your experience to: [email protected].

• J

  Julio Castro
  5

  I have been banking at the Gainesville location for almost 10 years. The staff is always friendly, and competent. They are a busy location but manage to make you feel welcome. They even have representatives in Spanish at both the teller line and the customer service. My personal experience with this bank has been great.

  Response from the owner

  Thank you for the kind words, Julio. We are happy to have you as our customer and grateful for you taking a moment to leave us a review. We will share your comments with the branch staff.

• K

  Kassie Cottrell
  1

  I had an issue over a year ago that i have had to constantly call the 1800 number, and the branch i signed up with... I have constantly been back and fourth. And, needless to say have gotten no where! Short story, what happened to my account was not my fault, and when i was told to wait so charged could be settled, things would situate themselves.. Needless to say, they ended shutting down my account, and i still haven't gotten a single peice of mail for my account. Its been almost a year and i am still trying to get ahold of someone....

• A

  AttemptingTo MTB
  1

  **DO NOT RECOMMEND** I banked here for roughly 4 years prior to getting married and the bank was great, never had a problem. When I got married my wife and I relocated. there wasn't a bank close by. I went to the Canton branch to close out my account to which we decided to leave it open due to getting paid that Friday and not knowing if my check would deposit in my new bank or this bank. After we noticed that it would deposit into my new bank, I called back and told them to close my account. they stated it was complete. Down the road I had an automatic payment come out and it was charged to my old bank by accident. You would think with a closed account that it would bounce back, but that didn't happen because they NEVER CLOSED MY ACCOUNT. The ONLY reason why I found out about this was due to purchasing a home and this appearing that I owed them $153 for THEIR mistake. Anyways, I spoke with the bank and all of this was going to be taken care of. My mistake was that I didn't get it in writing. This was roughly 2 years ago. Well, I went to go get a car loan from a credit union yesterday and they couldn't work with me due to an "outstanding balance" to South State Bank. I called the Support Team and they stated they couldn't pull all of the details due to it being over two years ago. Then they had me call the Manager at the branch, who didn't answer. Once I got in touch with her, she stated it could take up to 5 days before I get a response on this issue. Apparently they couldn't call, they can only email. I called the Customer Service back and I asked who could assist me resolve this because I have a dealership waiting on a check from me. She advised that I send an email to their credit dispute, so I did and they emailed back stating that it could take 15-30 business days! What in the world! I called back, AGAIN, and asked to speak to someone from their and they stated that they don't take calls, HORRIBLE business move on their part. Anyways, the lady was able to help me more than the 6 other people I spoke with and she stated that the account was never closed and that I was charged (information listed above). They said it would take 3-5 days until I heard something back. This is totally unacceptable and frankly insane. They clearly have never heard of a SOX audit. Information should be held for 7 years, just in case you need a reminder South State Bank. They are trying to make me pay an amount and don't have any facts to back it up. It's sad that I have more information than they do. Poor customer service, poor business model, and a desperate need for money. If they attempt to make me pay this fine, they will be hearing from my lawyer. They made the mistake, not me.

• G

  George Varney
  5

  I have been a customer for 12 years. Between myself and my wife we have 5 accounts with them. 2 of which are business accounts. Everyone has been nothing less than helpful.

  Response from the owner

  Hi George, thank you for the kind words. We are happy to have you as our customer and glad you’ve had a great experience. We will share your comments with the branch staff.

• W

  Wilma Linn
  5

  I have been banking with this bank for almost 10 years and have not had any problems. I would recommend this bank if asked. Very professional and courteous. Always helpful when I call.

  Response from the owner

  Hi Wilma, thank you for the kind words. We are happy to have you as our customer and grateful for you recommending us. We will share your comments with the branch staff.

• A

  Allyssa B.
  1

  The staff is rude. Every time I go in there to cash a check, whoever I get isnt very nice. I’ve never had a problem with South State but this one isn’t the one.

  Response from the owner

  Hi Allyssa. We value you as a customer and that is not the experience we want our customers to have at any location. Can you email your contact information to [email protected] so we may have a banker contact you about your experience?

• d

  dajohnson73
  1

  In contrast to receiving excellent service at the Canton, GA location, I often receive very unfriendly service at this location’s drive through...from nothing being said throughout the transaction to a bit of a hassle to utilize my overdraft allotment.

  Response from the owner

  We appreciate you taking the time to leave us a review, and we would like to understand more about this situation. Can you email your full name and contact information to [email protected] so we can have a banker contact you?

• H

  Heather Powell
  5

  Amazing customer service. Goes above and beyond. It’s obvious the people at the Gainesville location truly care about their clients.

  Response from the owner

  Thank you for the kind words, Heather. We are happy to have you as our customer and glad to hear about the great service. We will share your comments with the branch staff.

• D

  Dean Long
  1

  When the hours says til six on Friday probably should say that is drive thru only If you work until 5 no opening an account here during the week

  Response from the owner

  Hi Dean. Thank you for letting us know. We apologize for the inconvenience you experienced and will update the information to clarify the hours. The lobby at the Gainesville E.E. Butler branch is open Monday-Friday 9:00am-5:00pm, and the drive thru is open Monday-Friday 8:00am-6:00pm. On Saturday, both the lobby and the drive thru are open from 9:00am-12:00pm. You can also visit our website, www.SouthStateBank.com, to open certain accounts online.