SouthState Bank Hodges Blvd, Jacksonville

SouthState Bank Reviews

• A

  Angela Woodhams
  5

  Hands down the best Southstate branch I've been to. I have been with Southstate for over 15 years for business & personal accounts. I was traveling to Jacksonville from Georgia to close on a deal and needed to be sure a transaction was done before closing. I called and spoke to Barb Savage. She provided better service than I could have imagined. Top Notch! She went out of her way to help and even provided me her cell phone # in case of problems! I have never had bad service at a Southstate Bank, but this experience topped it! Thank you Barb!

  Response from the owner

  Thank you for the positive review, Angela! We take great pride in providing our customers with an excellent banking experience and are always happy to hear such feedback. We can share this feedback with Barb.

• M

  Matt M
  5

  I have used this branch a number of times during the pandemic, when I was working remotely and could not go to my normal branch. The team here could not have been more thoughtful and kind. I know banking has gone to online transactions and e checks, but the staff here still believe in customer service.

  Response from the owner

  Thank you so much for this kind review, Matt. We're glad our Jacksonville team has been able to assist you. Thank you for continuing to bank with us.

• L

  Luis Herrera
  1

  Horrible bank.! They charge an automatic $35 check cancellation fee even though the cancelled check still goes through with a hold. They have no real customer service call center that has the power to resolve any issues. I have had an outage in my debt card multiple times leaving me with no access to funds for days and they use envelope at their ATM which results in either your bank card being taken by the machine or you not having immediate access to your deposited funds.

  Response from the owner

  Luis, we are so sorry to hear this. We are happy to have the local management contact you to discuss any issues you are experiencing with your account. If we do not have your most up to date contact information, please call 855-863-2265 or email us your contact information at https://www.centerstatebank.com/contact-us/.

• e

  eternidad0422
  1

  Not a member but they cashed a two party check which was not signed by both parties....interesting...