SouthState Bank Dorchester Rd, North Charleston

SouthState Bank Reviews

• A

  Angela Kelly
  5

  Friendly staff, quick but professional service and very personable. Had a minor banking error due to miscommunication within my family and went in to see what could be done. The manager listened to my problem, checked account and confirmed my findings. She reversed a charge for me so I could make payment to keep account in good standing. I greatly appreciated it as some banks wont even take the time to hear you out and just rack up profits from fees. Not South State and that goes a long way for me as a customer in todays economy. This is the branch I prefer to use.

  Response from the owner

  Thank you for sharing your experience, Angela. We're glad our team was able to assist you!

• J

  JJ Massey
  1

  Absolutely zero benefits with banking at South State. Closed my account today, after almost 30 years with SS and First Federal. It's always understaffed and I was completely ignored by the one customer service guy while waiting to be seen today. Unlike most customer friendly banks, SS cannot offer free checks, cashiers checks, competitive card rates, adequate notary services ( was declined today for a document previously accepted a few years back) or interest on everyday checking accounts. Only the bank benefits from your business. Was told by a manager, upon him receiving a negative survey feedback, that he can't possibly offer any of these standard courtesies given by many other banks. There are just too many better options elsewhere to stay loyal just for the sake of being loyal.

  Response from the owner

  Hi JJ. Thank you for taking time to share your perspective with us. We can understand your frustration and will share your feedback internally. If you would like to discuss your experience further, we’d like to have a regional manager reach out to you. Please send your full name and contact information to [email protected].

• J

  Jim Hutto
  1

  Don’t try calling them, no one will answer their automated system. Endless hold for 5 to 10 minutes. They prefer you to do all your banking yourself by computer even though their “app” is down 50% of the time!

  Response from the owner

  Hi Jim. Thanks for leaving us a review. We understand your frustrations and will share your feedback internally. If you would like to discuss your experience further, we would be happy to have a banker give you a call. Please email your full name and contact information to [email protected].

• A

  Alberto Toscano
  5

  Love the staff that are all great, friendly and helpful.

  Response from the owner

  Thank you for sharing this review, Alberto! So glad that our friendly bankers met your needs.

• d

  dawn dalessio
  5

  Fantastic service. Several choices for checking & savings as well as other services. Lots of branches and ATMs around for access to your money.

• O

  ONLY GOD'S BEST CHANNEL
  1

  You can't make cash deposits at most of the atms. Stone Age bank practices.

  Response from the owner

  Hi Ila. Thanks for taking the time to write a review. We are working on adding new ATMs with this functionality, and this location is scheduled for an update this summer. If you would like to discuss your experience further, please email your contact information to [email protected]. We would be happy to have a banker reach out.

• A

  Anggelo cosmos rodriguez nasution
  4

  Lovely staff great city quite and tidy

• B

  Britt Scott
  5

  Friendly Service Great staff and they're flexible when they need to be. I go here practically everyday and they are consistent.

• T

  Tommy Paige
  5

  The manager, Mr. Lawson, is very helpful and professional with assisting me all the time.

  Response from the owner

  Hi Tommy, thank you for the kind words. We are happy to have you as our customer and glad you’ve had a great experience. We will share your comments with the branch staff.

• C

  Chuck Weir
  2

  Very short hours of being open. Very low interest rates. No ability to make deposits at the ATM