SouthStar Bank, Franklin W Hwy, Franklin

SouthStar Bank, Franklin Reviews

• S

  Steve Rizzardi
  5

  Great experience in purchasing property. Always available to explain what might not be clear during the transaction.

  Response from the owner

  Thank you Steve for sharing your experience with our team in Franklin!

• N

  Nastasia James
  5

  Rebecca, Emily,Deb and the other crew are fantabulous. Love walking in to their smiling faces. Best crew ever!!!

  Response from the owner

  Thank you Nastasia for your kind review and for mentioning our Franklin team. It is a pleasure doing business with you!

• D

  Diana Hoffman
  1

  I went this morning to get a document notarized... I was disappointed to learn their policy about not being able to notarize something for someone unless that someone is a member of their bank. I needed a proof of residency form notarized for pre-kindergarden registration and I had a utility bill, Driver's license, insurance card, my check book, and 3 other pieces of mail, ALL of which listed my one and only address, but they said the way they would need to verify my address is by looking me up in their system...but I am not a member, so I am not in their system. And then, instead of offering to help me become a member (because I was willing to open an account, and even mentioned that) the girl I talked to seemed like she couldn't wait to get me out if there... I went to City Hall and the notary there was so kind and even said "I'm a notary of the public, I'm happy to help you out with this". At least someone was nice and accommodating, unlike the girls at this bank.

  Response from the owner

  Ms. Hoffman, we’re very sorry to hear of your frustration. In order to best serve our customers, we offer notary as a service to current clients. We’ve discussed your situation with the team in order to better handle in the future.

• K

  Kristi Ratz
  5

  Very friendly people, and great customer service. Starting an account here was a good decision!

  Response from the owner

  Thank you for banking with us, Kristi! We are so glad our Franklin location is able to take care of you the way you deserve.

• B

  Brad Shayesteh
  5

  I worked with Southstar in Franklin to refi my property, they made it effortless and took time to walk me through every step of the process. Excellent service from Justen and his team!

  Response from the owner

  Thank you Brad for taking the time to leave a review! We are happy to hear that Justen and our Franklin team were able to provide you with the professional and positive experience that you deserve.

• R

  Rodney McFadden
  5

  The Franklin and Hearne branches of Southstar Bank have been an outstanding partner for Captiva Realty in helping us get real estate transactions closed. Our agents use Southstar both for our personal and business relationships. We really appreciate their professionalism, friendliness and their "can do" attitude. We know that when we refer a client to them, they will be taken care of. Its that peace of mind that keeps us coming back to them, time and again.

  Response from the owner

  Thank you for sharing your expereince Rodney! We are happy to hear that our Franklin & Hearne teams have provided you with the professional and personalized experience you deserve.

• V

  Vicki F.B.
  5

  Debit card would not work girls figured out Ihad accidentally shutoff Valet in my onlIne mobile app excellent service

  Response from the owner

  Thank you Vicki for sharing your experience with our Franklin team. It is a pleasure doing business with you!

• M

  Mitch Medart
  5

  Great people make the difference in all business. Southstar has some of the best.

  Response from the owner

  Thank you Mitch for your 5-star review! We appreciate you sharing your experience with our Franklin team.

• J

  Jamie Stowe
  5

  The team at South Star has been a tremendous help. They are knowledgeable, kind and quick to respond.

  Response from the owner

  Thank you Jamie for sharing your expereince with our Franklin team!

• E

  Exa Carter
  5

  Great Customer Service and always ready to help!

  Response from the owner

  Thank you Exa for sharing your experience with our Franklin team! It is a pleasure doing business with you!