Southside Bank W Park Row Dr, Arlington

Southside Bank Reviews

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  Tyson Rochelle
  5

  Lina did an awesome job on getting my business account setup. I bank with Wells Fargo but been having so many issues with them setting up my business account. Lina did more for me in a few hours than Wells Fargo did in a month. I’m extremely grateful that she was recommend to me. Thanks so much for all the help! I highly recommend!!!

  Response from the owner

  Tyson, we're excited and thankful that you have chosen to bank with us! It's our commitment to provide you with great financial solutions, but most importantly the personal service that you and your business deserve.

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  Ashley S
  5

  This is my business checking bank and they just recently opened my sons jr. checking account! Everyone is friendly, it’s not over crowded, and they are quick to get you in and out regardless of the time of day! If you’re looking for a place to bank this is it! Lena is amazing her associates are efficient and friendly! So glad I took a chance here!

  Response from the owner

  We're so glad to hear this, Ashley! Our goal is to provide a convenient and friendly experience, and we appreciate you sharing what a great job our team does.

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  Nelly M
  5

  It is no surprise this location is near 5 stars. I work in the financial industry as well and had a mutual customer who needed to negotiate a large Southside check. I called several locations where managers immediately ended my call with obstacle on why they could not assist our mutual customer. Lina immediately took ownership of the matter and found alternatives to help. In addition, Lina followed up with me to communicate the resolution of the matter. Thank you again, Lina for your leadership. You hold true attributes that define a successful branch manager.

  Response from the owner

  Hi Nelly! Thank you so much for taking the time to recognize Lina and her commitment to meeting customer needs.

• E

  Ed Farmer
  5

  I was one of the founders that opened Fort Worth National Bank. Since it was purchased by Southside Bank, I have continued to drive from Mansfield to the southwest Arlington branch due to the friendly and professional in-person service. I highly recommend anyone looking for a first class bank, that sincerely puts its customers first, to visit one of the branches. Ed Farmer

  Response from the owner

  Thank you for taking the time to share this, Ed. We are very grateful for the opportunity to serve you through the years!

• j

  johnny johnson
  5

  Southside Bank is always customer friendly and works diligently to solve whatever issue one may have. I have been a customer for the past 8 1/2 years and never regrets the move.

  Response from the owner

  We are so thankful to have you as a customer, Johnny! Thank you for your kind words.

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  Greg Ricks
  5

  I have experienced great customer service with South Side Bank. My banker helped us get the PPP loan and the staff at the branch in Arlington have been top notch. No complaints whatsoever.

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  Hamdi Elayyouti
  1

  I stopped by the location closest to my home- I was told they didn’t have a change machine and drove 24 minutes to this location. I walked in to ask if they have a change machine and I was told yes and they would exchange my change for bills. They were all in rolls. I went out to the car to bring the change in and was told by the rude blond lady with the fake lips (who I assume is the manager) told me they could not exchange my money. She didn’t try to help but was trying to convince me that they should not have sent me to this location. It was not a huge amount of change it would have taken them a few minutes to exchange. There were no customers and she was just standing around talking to the employees laughing. Will never return to this location. Your employees need training. Very rude and unprofessional.

  Response from the owner

  We're sorry to hear that your experience did not meet expectations. We will pass along your comments to the appropriate leaders and appreciate you taking the time to let us know.

• S

  Stephen Hammond
  5

  Top notch customer service. Feels like everyone in the branch desires to know my name, and meet my needs. I've had a few problems with them right after they took over OmniAmerican, but they made it right, ever since then they have taken care of us in extraordinary ways. This is a great bank!

• E

  Eyad Farah
  5

  If you want the vest service from the best store manager I definitely go and see LINA . The easiest people to deal with and get the job done.

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  Francis Kobty
  5

  I am a long time customer of Southside. The only reason I bank here is because of Denise Ray. She takes care of all my banking needs!

  Response from the owner

  Hi Francis- Thank you for taking the time to share your positive experience with Denise! Our team really does consider our customers our top priority.