South Metro Federal Credit Union Old Carriage Ct, Shakopee

South Metro Federal Credit Union Reviews

• l

  larry king
  1

  The worst of the worst. I was denied a membership account and line of credit.  I was told by the member services manager that I had charge off and collection accounts with ChexSystems. I ordered my consumer disclosure report after receiving the adverse action letter from the credit unon. It did not contain any of the information it stated was on my report. He simply fabricated this just to deny me membership. What is the purpose of ordering a consumer report if it does not contain any errors or point out any issues with it? The branch manager and manager of member services refused to meet with me to go through the consumer disclosure report received and validate what he said was on my consumer report. If they really wanted to earn my business, they would have set up a time to meet with me to go through the report and point out what is wrong with it. This is how I would know what needs to be fixed or made better, if anything. I felt the discrimination. Be aware that this particular financial institution does not value customers and treat everyone equally. Don’t believe the hype.

  Response from the owner

  Thank you for reaching out to us, Larry. We apologize for any inconvenience or confusion this has caused. We would love to work with you and have appointments available to meet in person. Please call us at 952-445-0888 to make an appointment with the member service manager.

• M

  Mike McDonald
  1

  This particular credit union is a phony and a fraud. It is good that there are none others like it. A membership was applied for and was denied. It falsely claimed that I was on ChexSystems when I wasn't. The report received from ChexSystems was presented to the branch manager who refused to review it and tell me what is wrong with it. The so-called banker that I worked with was obviously inexperienced and did not know how most other financial institutions operate. I am glad that there are an infinite number of financial institutions to choose from. One person and one financial institution neither represent nor speak for all persons and all financial institutions. It is good that many other banks and credit unions do not use and rely on ChexSystems. The banker and branch manger exhibited bias. This is why they looked for something to hold me back and prevent me from becoming a member and getting the products desired. This particular financial institution may be reported for violation of the fair banking standards. Before choosing where to bank, it is advised that one thoroughly research the financial institution before going to it and giving out personal information.

  Response from the owner

  Mike, we would like to discuss your situation further to determine if anything was done in violation of our policies and procedures for opening a new account. Please call us at 952-445-0888 and ask to speak with the Manager or Vice President of the Member Service Department. Thank you.

• D

  Deborah Pare
  5

  Friendly and understanding staff. I feel they treat you like a person and not a number. Happy so far with their service. 🤩

  Response from the owner

  Thank you for such an awesome review, Deborah! This put a smile on all of our faces ☺️ We look forward to helping you with all of your banking needs in the future!

• R

  Ricks Custom doors
  1

  I read the 2 very grevious reviews below. I am not surprised after my own experiences years ago with the branch at the casino. It must be there bias do to the natives that cant balance a bag of Penny's and cant get there own currency or police force. It's a joke..

• R

  Redacted
  5

  Friendly and courteous staff. A real breath of fresh air to the banking world

• K

  Karen Alonzi
  5

  Everyone is friendly and patient with my questions. I know more about my money now.

• K

  Kenny Galbrecht
  1

  The atms are ALWAYS out of service

  Response from the owner

  Thank you for providing your feedback and letting us know about our ATMs. We are very sorry you are experiencing issues! Could you please give more details about which ATM you tried to use? Also, if possible a list of times and dates that it wasn’t in service so we can give it to our ATM Vendor to research.