South Carolina Federal Credit Union Mcmillan Ave, North Charleston

South Carolina Federal Credit Union Reviews

• K

  Kendra P
  5

  I was referred to Ms. Vanessa Sinclair for assistance in receiving an auto loan. She was very kind, patient, honest, professional and knowledgeable throughout the process. I appreciate all her hard work and dedication to the job. Thank you again Vanessa!

  Response from the owner

  Thank you for trusting South Carolina Federal with your lending needs! I'll be sure to share your sentiments with Vanessa and the team at our Shipyard Financial Center.

• C

  Customer's Preference
  5

  I really did not think that drive through could rectify an online banking issue. However, Raven accepted the task. At some point; Vanessa took over and after (2) phones calls, my issue was resolved. I even got an 18 ounce stainless steel tumbler for my troubles. Life equals challenges, however how they are addressed shows a persons true character. Thank you Raven and Vanessa! 😎

  Response from the owner

  Thank you for sharing your amazing experience at our Shipyard Financial Center. They maybe a drive-thru only facility, but they are willing to bend over backwards for members. Thanks for banking with South Carolina Federal Credit Union!

• S

  Simms Outdoors
  5

  I recently took out an auto loan with SC Federal. I personally know the Branch Manager, Vanessa Sinclair and she has yet to fail me with her professionalism and business. She directed me to Ms. Nicole from the Rivers Avenue branch and I closed out on my loan within 3 days. The process was smooth ( as always) and I enjoyed their service. Thanks Nicole and Vanessa.

  Response from the owner

  Thank you so much for the kind words and for recognizing our financial center staff. Vanessa and Nicole routinely go above and beyond for our members. We hope you enjoy your new vehicle and we appreciate your membership!

• B

  Brock Quattlebaum
  5

  Went to cash a check and experienced the absolute definition of good customer service the teller Noemi was amazing. She was nice, and treated me like a true member of the credit union. Definitely my favorite experience with the union.

  Response from the owner

  Thank you so much for sharing your experience, Mr. Quattlebaum! We appreciate your membership and hope every interaction with us is a five star experience! Thank you for trusting South Carolina Federal with your banking needs!

• B

  Barb Mcfadden
  5

  I've been a member of SC Federal for several years. Although the services offerd has changed, in my opinion the customer service has not. In particular Vanessa Sinclair, Vanessa has always gone above and beyond in assisting me and my family. Because she has attended to our needs for so long, she treats us as if we're family.I never feel rushed, pressured or feel as if I'm a newsome. Vanessa is very professional , she's very passionate about what she does, and I trust her. She is an assest to the credit union. Thank you SCFCU for having Vanessa on your team

  Response from the owner

  Ms. Mcfadden, thank you so much for the kind words and recognizing Vanessa and the team at Shipyard. We strive to help members meet their financial goals in an environment that is focused giving you all the tools you need to succeed. Thank you for trusting us with your banking needs!

• Z

  Zack McElveen
  1

  If I could give negative stairs I would. I deposited a CASHIERS check from Bank of America in there ATM on Saturday 1/5, I was given no warning that would be holding the whole check. They released $200 for me to use the following day but then immediately took it back from my account, leaving me with no money. When I called customer service on Monday (1/7), they stated that they pulled the checks from the ATM and that they were verifying them, and they should be released to me sooner than the 2 day hold. It is now Tuesday (1/7) no money has been released into my account, so I call them back and they stated even though they have verified the check, they will not release my funds until Wednesday around 4:45pm. They offered to release a very small portion to me, as if the money did not belong to me... this is the worst credit union I have ever dealt with, I would rather bank with Wells Fargo or Bank of America. If I could cancel my accounts I would.

• S

  Sarah Long
  5

  I am so glad I joined this credit union! Stacie was very kind and helpful getting me acquainted with my new accounts. I would highly recommend !

  Response from the owner

  Thank you so much for the kind words, Ms. Long! We are thrilled to have you as a member of South Carolina Federal!

• V

  Venetta Seels
  5

  went there today was assisted by Nicole Davis,and she was amazing she helped us register our acounts for on-line banking, every time we go to this branch the associates here are always so helpful, we having several accounts and my husband is legally blind so he requires large writing and they ar always willing to accommadate his request. They all are so very helpful and we just love that. Great team!!

• E

  Evelyn Polite
  5

  Thanks for the kind service you gave me doing the process for my loan. Vanessa Sinclair and Nicole Hinds went above and beyond, I am touched and grateful and also I would like to thank everyone who had a role in processing my loan .Thanks for all you do .

  Response from the owner

  Thank you for the kind words, Ms. Polite. We appreciate you trusting us with your banking needs. I'll be sure to let Vanessa, Nicole and the team at the Shipyard financial center what a great job they are doing serving our members.

• R

  Richard B
  5

  I had some questions about my account and Stacey answered all of them. I always receive great customer service every visit.

  Response from the owner

  South Carolina Federal strives to make banking simple for members. We appreciate your membership and the five star review.