CPM Federal Credit Union - North Charleston E Montague Ave, North Charleston

CPM Federal Credit Union - North Charleston Reviews

• B

  Brandon Alan
  3

  Debit card gets shut off on a Friday, no warning or call..... get to the branch first thing Saturday just to be told to come back Monday since branch is closed on the inside. Go back Monday and they're closed for a holiday. I need a way to access my money without having to wait 3 days. Now my auto draft payments are all late. I've asked to remove the spending warnings prior to this happening since it's not the first time.

  Response from the owner

  Hello, were you able to get the assistance you needed? Please reach out to us at 800-255-1513 and we'd be happy to assist you. Thank you!

• S

  Sam Ross
  1

  I made a payment on my credit card at the Virginia Avenue branch, which got applied to the wrong card (for the 2nd time in 6 months-even though I paid with the Visa payment stub I receive in the mail-not sure how in the world that happens), spent 2 days tracking that payment down, then had to cancel that card because a new card they sent me (old one about to expire) took over 3 weeks to get here and by then I had cancelled and ordered a new card, and paid $35 to have it shipped quickly..didn't receive it..I was lied to when I called when it didn't arrive and was told it had shipped..when I still didn't receive it, called AGAIN and was told not only was I charged $35 but it was not rushed...i asked if they could just activate the new card and give me the info so I could fix all of the accounts tied to the card that were cancelling service..they refused! Stay away from this nightmare of an organization. Would like to amend the above..Tim Ingerson contacted me immediately and offered not only an apology for a mistake made locally, but also did all he could to help me solve the actual credit card issue. I would like apologize to local CPM personal, my frustration was not with you. Thanks Tim!

  Response from the owner

  Good afternoon. Thank you so much for your review. The fee will be refunded and your branch manager will be reaching out to you speak directly. Please let us know if you have any further concerns. Thank you for your membership!

• L

  Logan McElroy
  5

  Katie was such a delight to work with. She went above and beyond for us. If I could leave 10 stars I would.

  Response from the owner

  Thank you so much! We are sharing this with Katie and the management team now. Have a wonderful week!

• B

  Barbara
  4

  We ended up opening new account at CPM branch by papermill, The gals over there don't waste your time. Lol! (At first tried this branch at E Montague, but young new bank employee had us there twice and talked way too much and way too long.!! Repetitive) other banker much more chill. I still love this location,sure it will improve with time & supervision.It's rare that I get impatient, especially in an empty bank! ; :-) Good interest %!

  Response from the owner

  Thank you so much for your feedback. We have passed this along to management for further training opportunities. Have a wonderful week!

• M

  Mouzone Services
  1

  Just called to inform them I owned a few business & was looking at transferring my accounts over to their Credit Union. I was told that just go to a local branch & speak to someone (CLICK). Thank you for showing me The bank you represent at it's best.

  Response from the owner

  Goodness! Thank you for letting us know! Please accept our sincerest apologies! We are going to pull the call logs to see if we can determine what occurred with the phone system.

• B

  Breana
  2

  If you are looking for a mature bank that have all features and capabilities do not get an account with them.

  Response from the owner

  Good morning. We'd love to find out more about your experience and what you believe we can improve on. Could you please reach out to us at [email protected] ? Thank you!

• d

  david loftis
  1

  Angie didn't want to order checks for me when does customer service start telling the customer what to order and when to order it took me 15 minutes to get to a human and then it was one that was very uncooperative

• E

  Elizabeth Perrington
  5

  I was wandering if CPLFCU had an online app.

  Response from the owner

  We sure do! Give us a call and we'd be happy to assist you with this - 800-255-1513. Have a great weekend!