South Carolina Federal Credit Union Rivers Ave, North Charleston

South Carolina Federal Credit Union Reviews

• M

  Mervin Jones
  5

  Great service and rates for my new car loan. Quick and efficient. Always a pleasure doing business here.

  Response from the owner

  Thank you for the five star review and your membership! We strive to make the auto loan process simple and efficient!

• I

  Irvin Kretzer
  5

  Recommend SCFCU for your banking needs. Great employees. Excellent customer service. Met all our needs.

  Response from the owner

  Thank you for the five star review and for banking with South Carolina Federal! We appreciate your membership!

• T

  Tim Capo
  5

  Mrs Becky Lawson is the most amazing, personable, professional and knowledgeable person in the banking industry. If you need a banker with all the answers, you need Becky. Thank you Becky for all your help and kindness over the years. To you its just another day, to me...its priceless!

  Response from the owner

  Thank you taking the time to share your kind sentiments with us, Mr. Capo! Ms. Lawson is a valued employee that strives to make our members lives a little better!

• C

  Craig Spears
  5

  They make things very easy and convenient!

  Response from the owner

  Thank you for the five star review Mr. Spears!! We appreciate your membership and kind words!

• M

  Mark Ferraro
  5

  Thank you for financing my new Chevy truck, it was a seemless process. I appreciated the professionalism I recieved from my representative.

  Response from the owner

  Thank you for trusting South Carolina Federal with your auto loan, Mr. Ferraro. Enjoy your new truck!

• Z

  Zach Phillips
  1

  The floor staff is very professional and friendly as are the over-the-phone customer service representatives… when you can actually get a hold of one! Upper management really needs to spend some money on more customer service representatives. Wait times are egregious no matter what time you call and sometimes the department you are directed to doesn’t even pick up! I was at the Tag Office trying to register my car and needed to get a hold of the Auto Loan department to have them fax over a copy of my title. After having my call directed to this department by the initial representative I ended up waiting on hold for 30+ mins only to have the automated system hang up on me. Good thing I don’t have a job or anything and enjoy spending all day at the Tag Office. Until customer service becomes more reliable I would not recommend SC Federal to a friend. Rome wasn’t built in a day but a good first step would be to offer a callback instead of having customers wait on hold forever.

• G

  Gary Bryant
  5

  My banking experience has been absolutely superb. The beautiful young woman that has assisted me from the beginning takes customer service to a different level. Many thanks!

  Response from the owner

  Thank you for your kind words and for trusting South Carolina Federal! Member service and a simple banking experience are our top priorities.

• J

  Justin Caulder
  5

  Very patient, understanding and informative. Taylor B. Was great. The car loan process was simple and every part of the process was just what she said it would be.

  Response from the owner

  Thank you for your kind words, Mr. Caulder! We appreciate your membership. Enjoy your new vehicle loan!

• I

  Ira Johnson
  5

  Taylor Beebe, walked through the process step by step with my auto loan, for every questions I asked she had the answered. Great customer service.

  Response from the owner

  Thank you for trusting us with your auto loan and for your membership at South Carolina Federal! I'll be sure to share your kind words with Taylor and the team at Rivers.

• Z

  Zack McElveen
  1

  If I could give negative stairs I would. I deposited a CASHIERS check from Bank of America in there ATM on Saturday 1/5, I was given no warning that would be holding the whole check. They released $200 for me to use the following day but then immediately took it back from my account, leaving me with no money. When I called customer service on Monday (1/7), they stated that they pulled the checks from the ATM and that they were verifying them, and they should be released to me sooner than the 2 day hold. It is now Tuesday (1/7) no money has been released into my account, so I call them back and they stated even though they have verified the check, they will not release my funds until Wednesday around 4:45pm. They offered to release a very small portion to me, as if the money did not belong to me... this is the worst credit union I have ever dealt with, I would rather bank with Wells Fargo or Bank of America. If I could cancel my accounts I would.