Hendrick Toyota North Charleston Rivers Ave, North Charleston

Hendrick Toyota North Charleston Reviews

• R

  Richard Koblinski
  4

  The four star rating is probably not fair because the service was excellent. The GM Jason Scott was wonderful about accommodating our vehicle search. Danny and Brian we're both incredibly helpful. And for A BUSY Saturday afternoon, they managed to get us through the necessary processes very quickly. The vehicle was spotless and in general my wife and I were completely satisfied. I'm very stingy with 5 star ratings, otherwise I probably would have given them one.

  Response from the owner

  Hi Richard Koblinski! We're so happy we were able to help you out!

• R

  Rebecca Espanola
  1

  It seems like the employees do not communicate whatsoever. I called and was told that I didn’t need an appointment for my service, I got there and was told I had to have an appointment. I made the appointment then left. When I came back for the appointment I was told that I didn’t have an appointment! They said they would take me as a walk in like it was a favor to me. Then the mechanics put the wrong information in for the “inspection”. I know for a fact they they didn’t inspect my tires like they were supposed it. The salesman was fine (didn’t know much about anything but he was new) but I will never buy a car with them again due to their service department.

  Response from the owner

  Rebecca Espanola, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If there is anything we can do to earn back your business, please give our General Manager Jason a call directly at (843) 818-6899.

• E

  Emma Taylor
  5

  I had the most wonderful experience buying a car from Shelly! I've recommended her and Hendrick Toyota of North Charleston to everyone I know in Columbia - it's worth the drive!

  Response from the owner

  Emma Taylor, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Toyota North Charleston! Please don't hesitate to reach out if there's anything additional we can do for you.

• J

  Jojan Paul
  4

  Have a very good service center and helpful staffs. You have to take appointment before each service visits. That will help you to get your vehicle service done on time. They will send you the reminder email for the maintenance, sometimes it will be unnecessary service for your vehicle.

  Response from the owner

  We appreciate your feedback, Jojan and we look forward to servicing you again in the future!

• B

  Benjamin Rathbun
  5

  Everything was a smooth experience from when i drove in to when i left. Phil was helping me out the whole time, making proper recommendations instead of trying to get the most out of your wallet, which i can always respect. He even called me while i was out and about, waiting for the service to finish, giving me updated info which is nice. My last service from new york was terrible because i was waiting for around 7 hours in a 20x20 room and every time i went to check on the service they wouldnt give me useful info and the supervisor even went home! So coming to Hendrick Toyota was an honest breath of fresh air, quick and easy.

  Response from the owner

  Benjamin Rathbun, we're glad to hear you enjoyed your visit.

• D

  Debbie Kern
  5

  Barry, my salesmanship absolutely extraordinary!!!! He went above and beyond to get me the vehicle I wanted!!!! I give him 10++++++++++++++stars¡!!!!!!

  Response from the owner

  Debbie Kern, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

• M

  Matthew Carpenter
  5

  Great customer service, as always. Quick efficient and fair. Another honest, fair, and speedy tune-up. Larry had me in and out in an hour. Didn’t try to oversell me on anything.

  Response from the owner

  Matthew Carpenter, we are glad we could help!

• K

  Kim Hiott
  5

  I had the best, happiest experience buying a car. My salesman Jerome was most helpful, friendly and patient with me. Also Torry, Jordan and one other I didn't get his name, they went above and beyond to get me in a new car. I was not pressured in any way. I felt like these guys were catering to me and made me feel so special.They have my loyalty now. (And I tell everyone about my experience.) Thank you guys so much!! I absolutely love my new car!! I can't say enough good things about all of it.

  Response from the owner

  Kim Hiott, thank you so much for your high rating!

• T

  Tim Freshwater
  5

  Rick Hendrick Toyota of North Charleston is a great place to do business. I have been dealing with Danny Marflake for years and he is the absolute best. He is a good listener and delivers on your wishes. I have never had such a positive laid back experience buying a car. Toyota's last forever and I assure you my friendship with Danny has not ended when the papers were signed and I walked out the door. I would also like to give credit to Nicole Crutcher in the service department. She takes care of you every step of the way and keeps you informed of maintenance progress.

  Response from the owner

  We appreciate your positive review about your recent experience with us!

• N

  Nancy Barendse
  5

  I have been bringing my 1998 here since I got it, and Hendrick Toyota keeps it on the road. Their work is reliable, and the time necessary to do the work is reasonable. I appreciate the checks that allow me to plan ahead for maintenance work. All of the employees are pleasant to work with, especially Carolyn Reetz. I recommend the service department based on years of good experiences.

  Response from the owner

  Hi Nancy Barendse! We're so happy we were able to help you out!