Sound Credit Union Point Fosdick Dr, Gig Harbor

Sound Credit Union Reviews

• R

  Randy Becker
  5

  Heather was a pleasure to work with. She closed an RV loan established by Deborah at the Bellevue Branch. The seller and I met at the Gig Harbor branch and Heather had everything ready to go. All documents were prepared and ready to execute. She covered details and disclosures. She efficiently and quickly completed all the documents and funded the sale in record time. I was pleased with her professionalism, attention to detail and pleasant attitude. I highly recommend working with Heather!

  Response from the owner

  We're so happy to hear about your experience, thanks for sharing! We appreciate your membership and look forward to continuing to serve you.

• S

  S West
  2

  Rude customer service. Very condescending...over the phone. And they will loan you money to buy all the cars in the world, but will not give home loan help. I experienced one good rep when I walked in from the Gig Harbor location.

  Response from the owner

  We are disappointed to hear about your experience. We’d like to learn more. Please send us your contact details to [email protected] and we will have a member of our team reach out to you.

• C

  Collene Sessink
  1

  Came to SCU from BofA about 8 months ago, so you can imagine that the new bank didn't need to move the sun and stars to make me happy. Never have I had to speak with a bank manager (at SCU it's been 3 times to date), never had to set up the same account multiple times (2 times at SCU), never had an atm "eat" my deposit and never have I had phone and in person bank representatives talk over me or respond in a rude manner. At one point we walked into the branch for an appointment with the manager to fix our account set up, we waited 10 minutes past our appointment while she spoke with someone on the phone (presumably another bank employee) bad mouthing a customer of the bank....while we waited within ear shot. I guess she didn't make the connection that we too were customers. Just an overall bad experience with this bank and there has to be a better way....BECU, Alaska FCU.....? We will be changing banks but a warning to everyone.....when you have a bad experience with this bank, don't write it off as an unordinary/ 1 time event and attempt to move forward. It's really more of a sign of banking experiences to come at SCU......then run! haha Update: I did receive a call from the Regional VP, Sharil, and spoke with her for a few minutes regarding more detail on some of my experiences. She was very apologetic, kind and asked if there was anyway to keep our business. Unfortunately my money is my vote and I don't support this company based off of my experiences alone.

  Response from the owner

  Hello. Sorry you had this experience — this does not represent who we are. We appreciate you taking the time to share this and would like to talk about it. Our Regional VP of Branches Sharil Smith has called but was unable to connect with you. Please give her a call at 800.562.8130 extension 2920. Thank you.

• B

  Briellen Link
  1

  DO NOT USE THE ATM! I deposited $150 cash and it ate the money and said "transaction cancelled" and did not print a receipt. I filed a deposit dispute but there was "no record" that the transaction took place so it was declined. There was no effort on the banks part to solve this problem or look into the issue further, and the attempts I made to investigate it further were declined. I will be closing my account here, and I would not recommend for anyone to use this bank.

• A

  Amber Eriksson
  1

  Do not use the ATM!! This ATM has eaten my cash deposit twice! I should have never tried it a 2nd time. Sound credit does not service this machine and so they take no ownership for when it does this. I have filed a dispute, however it had been 2 days and now my account is overdrawn. So frustrating!!!

  Response from the owner

  Sorry you had this experience -- let's talk about it. Please send your best contact number to [email protected]

• M

  ML Carver
  1

  Wife went to deposit 20k teller asked why she was depositing so much cash. My wife felt like it was because she is brown she got asked. Its none of there business. Will be closing account tomorrow and letting Kitsap bank handle my finances.

• J

  J Parker
  5

  We love Sound Credit! It's nice when you walk in & they know your name. They are very helpful & flexible.

  Response from the owner

  Thank you for the kind words. We look forward to continuing to build meaningful relationships with you and others in our communities.

• P

  PsiShredder (PsiShredder)
  5

  I was having a rough day (I'm a game developer and my mouse broke) but the polite and friendly employees at Sound Credit Union helped me get a new debit card and make the withdrawal I needed to buy a new one. Thx!

  Response from the owner

  Thanks for the great review! Your comments have been share with the branch.

• D

  David Bier
  5

  Heather and the entire staff was professional and accommodating. This is where you should conduct your business.

  Response from the owner

  We are so happy to hear about your experience! Thank you for your review and we appreciate your membership.

• A

  Allen-Paul Templet
  5

  Great People and Great Service. Low cost credit cards and local mortgages. Notaries on site and free for customers. Good Youth Savings program.

  Response from the owner

  It’s so nice to hear when we make our members happy. I have shared your comments with our Gig Harbor branch staff. Thank you, Allen-Paul, for choosing Sound.