Sound Credit Union 14th Ave, Puyallup

Sound Credit Union Reviews

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  Todd Stack
  5

  Recently worked with Brandi Seay for my loan needs. She's very friendly, understanding and helpful. She understood what I was looking to accomplish and ensured I got a competitive interest rate. She was able to receive my loan request, process it and I signed the very next day. It was a fast turn around and I am extremely thankful for her professionalism and attentiveness to my loan. I've had several loans through Sound Credit Union and they've always gone above and beyond to get the deal done.

  Response from the owner

  What a great review to read this morning! We think Brandi is awesome, too! Thank you for sharing your experience. We look forward to continuing to serve you and others in our community!

• R

  Rachael Jordan
  5

  Brandi Seay, Branch Manager is wonderful! Shes so knowledgeable! She goes above and beyond. I recommend her and this branch. They are so friendly and professional. Brandi returns calls in a efficient and timely manner and I couldnt be more happy with my service. I wanted a personal loan but she walked me through all my options (found a better one) and was even knowledgeable about how each option would or would not effect my credit score. This is so important to me so it meant a lot. Furthermore, she also worked with me to make an efficient and smart money management debt down payment plan. If your looking for a loan or anything banking wise. I recommend her and this branch! They were also so great in helping me with setting up all my business needs when starting my business!

  Response from the owner

  Thank you for sharing your experience. We think Brandi & her team are pretty fabulous, too! We'll share your kind words with them. We look forward to continuing to serve you and others in our community!

• A

  Alyssa Biddle
  5

  Brandi helped me get a personal loan and refinance my auto loan and was AMAZING! She was so helpful and personable and made the whole process super easy. I cannot recommend her enough.

  Response from the owner

  We are so happy to hear about your amazing experience! Thanks for sharing and for recognizing one of our amazing team members! We appreciate your membership.

• E

  Erin T
  1

  If I could give them a 0 stars I would. I have been to this bank on 3 different occasions and EVERY time they won’t help me. I had a check from selling my truck and the check was through THEIR bank and they wouldn’t cash it. Then I went to cash another check written by THEIR bank and they wouldn’t cash it then I came tonight to make change for large bills and they WONT do it because “they have to put it through”. Unbelievably rude customer service and INCREDIBLY unhelpful. Don’t recommend them at all for anything. Joke of a bank/credit union for sure.

  Response from the owner

  We are disappointed to learn about your experience. We would like to learn more about the situtations you have shared. Please email your contact details to us at [email protected] and we will have a member of our management team contact you.

• N

  Nick Miller
  5

  Brandi Seay is an absolute miracle worker! She’s diligent, thorough, creative, and works very hard to make it happen! She has helped me finance several vehicles and don’t a great job guiding me through the process. I won’t go anywhere else

  Response from the owner

  Love to hear this! Thanks for being a member and trusting Sound with your vehicle loans.

• H

  HIOLANI BOYCE
  5

  I worked with Brandi Seay the branch manager. She understood my needs and what we were looking to accomplish with our financial needs. She took time to help me understand the route we took. She was prompt, kind, and very comfortable to converse with. I did not get to meet her in person, but left with well regards. I also got to meet her Assistant JC and he was just as amazing as Brandy. Mahalo for all your folks assistance!

  Response from the owner

  Thanks for the great review -- we're glad we can help and meet your needs! Thanks for being a member.

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  Taryn Barrett
  5

  I worked with Brandi in the loan department and it was such a great experience. She was knowledgeable and fun to talk too. Definitely will recommend her and sound credit union to people I know.

  Response from the owner

  Thanks you for sharing your experience! We are happy to hear you enjoyed working with Brandi. She is fantastic! Thank you for your membership. We look forward to continuing to serve you and others in our community.

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  Mindy W
  5

  Brandi was friendly & professional helping me with my refinance. Her knowledge & customer service made a difficult situation much easier.

  Response from the owner

  Thank you for the wonderful review! We will share your feedback with Brandi!

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  bashimi briscoe
  5

  Brandi Seay is an amazing associate of sound credit union. If you have any banking issues I would recommend you ask for her personally. She is nice and Chris courteous and very knowledgeable about her job.

  Response from the owner

  Thank you for sharing your experience. We think Brandi is amazing, too! We will share your feedback with her. Thank you for membership to Sound. We appreciate you!

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  charles edward
  5

  Branch Manager: Brandi Seay's customer service was awesome towards my wife and myself. Brandi was very thoughtful, and informational. Brandi answered all questions thoroughly. My wife and I were with Brandi for over two hours, and she helped us the entire time. Finally the entire Sound CU staff was Great!!! Brandi has a wonderful Team. Thank You The White's

  Response from the owner

  We are so happy to have helped! We'll definitely share your review with Brandi too. Thank you for your membership and we look forward to serving you again in the future!